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The Master Robert Hotel
366 Great West Rd (A4 East Bound), Airport Hotel (Heathrow), Hounslow, Osterley, Hounslow, TW5 0BD – Show map
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28 properties in Hounslow
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402 verified reviews
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The Master Robert Hotel's staff speak: Polish, English
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Food & Drink
Free! WiFi is available in public areas and is free of charge.
Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.
24-hour front desk, Luggage storage, Laundry, Dry cleaning, Ironing service, Meeting/banquet facilities, Fax/photocopying
Non-smoking rooms, Facilities for disabled guests, Heating, Non-smoking throughout
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
All children under 2 years are charged GBP 10 per person per night for children's cots/cribs.
All older children or adults are charged GBP 25 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
The Master Robert Hotel accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Please note that the parking cost shown is per car per night.
If paying with cash, a GBP 100 deposit is on top of the payment for the whole duration for your stay - but the deposit is refundable upon check out.
A different deposit/cancellation policy will apply for reservations made for 7 nights or more.
Based on 402 reviews
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Never stay again
Location to Heathrow plenty of parking nice Pub as well
Showers not very good bad pressure.
Staff polite and helpful especially night porter
It is 30 years since I last came here and it truly has not been decorated since. Carpets are threadbare, paint is yellow and peeling, bathroom fittings are positively aincient
Very helpful staff
Very poor menu not a lot of choice
no shuttle to airport,
The reception staff were generally friendly and helpful
The building was old and shabby, the fittings worn. There was a lot of aircraft noise. The advertised wifi was only available if you say T in the lobby. The nearest tube station was further than we were led to believe. Our rooms were not cleaned, on one day the beds were not even made.. Management was disinterested when we complained.
This was the 3rd time we have stayed. Location is convenient. Comfortable. Ok for the price.
Not such a good selection on the evening menu so went to the pub next door. Yogurts at breakfast well out of date! It feels as if everywhere could do with a good shake up!!!
We chose your hotel as it was close to the venue we were attending the next day. The restaurant is good and although we arrived late we had a good meal. The hotel is well known so public transport people knew it.
staff did not always liase with each other. We notified in advance when we realised we would be late arriving. Luckily all turned out well. Sleep deprivation was not fault of the hotel, we were beside noisy people. Hotel is near airport and we were beside flight path- maybe if we could sleep we would not have noticed as much
fridge in room secure parking
Big spacious rooms
Beds that r the basic things were too uncomfortable. The bathroom was too old fashioned.cracks on sink. Needs to be renovated. One of a receptionist lady would not even listen to me when I told her I need clean cups and tea. Tea cups were never replaced daily in the rooms and were dirty even after the house keeping was done. The deputy manager was quiet rude to me. Said can't keep my open milk bottle with his food stuff in kitchen. Even when they were opening the seal and warming the milk for my 6 and 2 years old. Especially the deputy manager was not courteous at all. He should have offered me his own kitchen's milk if that was the hotel's policy. My two year daughter would need milk at odd times.
Location and parking and friendly staff. Food in bar was good.
We were a group of 7 and we were split up - as the triple room was on the fat side of the complex. The triple room was a bit cramped especially with 3 adults. There was not enough pressure in the showers in the 3 rooms that we booked. Also disappointed that there was no AC in the rooms which made it very uncomfortable as it was hot. Also, the fan in one of the rooms (twin) could not be adjusted properly to the position required.
Parking is an extra cost although the car park belongs to the hotel. The hotel is right in the flight path, and the single glazed windows with supplementary inner winder do not keep the noise out. Food came undercooked (garlic bread was still frozen and pasta was cold; even the complimentary desert came cold when it should have been hot). Cream flow was fizzy. Bed was very uncomfortable. I was booked in for 4 nights, and had to drive 100 miles home on 2 of them because I couldn't bear to endure any more sleepless nights.
Food in restaurant was very good. Room comfortable.
Lack of WiFi in room a minus.
Parking right at the door step & unusual lay out of the premises.
Condition of floor carpet in the room. Would have loved to sit just outside the other door with a cuppa
Even though planes were flying overhead my sleep was not impacted, I did not hear them and only noticed them when I was leaving.
Staff and location to airport and breakfast and security
TV did not work and was old and small. New silicon needed in bathroom.Heat on third floor nearly unbearable in summer.Dog out the back started barking at 4.15 am and did not stop untill noise drowned out by plane flight path at 6am
Needs re-furbishing - a little dated and a little unclean.
The quality of the food was excellent and the prices reasonable.
The heat in the room was very hot and only one small fan to try and make it bearable needs air con.
Staff very polite and helpful.Breakfast just how we liked it.Lounge/bar area cosy,inviting.
Breakfast good,but not always hot.Long walk to our room,in what looked like a block of council flats.
convenient for heathrow ..we visited friends who were emigrating to aussie ..... Main buildings excellent.
I thought it was a lovely place for the amount we spent and everyone was there was very nice.
It's nothing I didn't like but maybe the appliances in the rooms could be up graded a bit.
Location, price, parking availability. Rooms clean, staff very good.
Décor and facilities dated eg TV, bathrooms, furniture (but can't complain at the price). Would stay there again for price and location (although didn't know about the overhead air traffic - it didn't mention it in info which may upset some people but we were OK with it.)
The pub is pretty good and the meals are good value
Inflexible if you need to cancel
Some parts in need of a bit of tlc
Some of the staff were nice, but one was very rude to my daughter. It was relativly close to the airport. The pub was nice.
No hot water in the morning. And it would have been great to be told about the special deal with the taxi company before we came, we spent a fortune on a taxi because we got there during rush hour.
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