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Newest reviews for The Master Robert Hotel

  • Neil
      United Kingdom
    24 August 2014

    Never stay again

    2.5

  • Ross
      Australia
    20 August 2014

    Location to Heathrow plenty of parking nice Pub as well

    Showers not very good bad pressure.

    8.3

  • Judy
      United Kingdom
    19 August 2014

    Staff polite and helpful especially night porter

    It is 30 years since I last came here and it truly has not been decorated since. Carpets are threadbare, paint is yellow and peeling, bathroom fittings are positively aincient

    4.6

  • Gwyneth
      United Kingdom
    17 August 2014

    Very helpful staff

    Very poor menu not a lot of choice

    7.9

  • Frederick
      U.S.A.
    12 August 2014

    location

    no shuttle to airport,

    6.7

  • Christine
      South Africa
    7 August 2014

    The reception staff were generally friendly and helpful

    The building was old and shabby, the fittings worn. There was a lot of aircraft noise. The advertised wifi was only available if you say T in the lobby. The nearest tube station was further than we were led to believe. Our rooms were not cleaned, on one day the beds were not even made.. Management was disinterested when we complained.

    3.3

  • Marina
      United Kingdom
    5 August 2014

    This was the 3rd time we have stayed. Location is convenient. Comfortable. Ok for the price.

    Not such a good selection on the evening menu so went to the pub next door. Yogurts at breakfast well out of date! It feels as if everywhere could do with a good shake up!!!

    6.7

  • Anonymous
      Ireland
    5 August 2014

    We chose your hotel as it was close to the venue we were attending the next day. The restaurant is good and although we arrived late we had a good meal. The hotel is well known so public transport people knew it.

    staff did not always liase with each other. We notified in advance when we realised we would be late arriving. Luckily all turned out well. Sleep deprivation was not fault of the hotel, we were beside noisy people. Hotel is near airport and we were beside flight path- maybe if we could sleep we would not have noticed as much

    7.5

  • Robert
      United Kingdom
    3 August 2014

    fridge in room secure parking

    nothing

    7.5

  • Javaid
      Qatar
    3 August 2014

    Big spacious rooms

    Beds that r the basic things were too uncomfortable. The bathroom was too old fashioned.cracks on sink. Needs to be renovated. One of a receptionist lady would not even listen to me when I told her I need clean cups and tea. Tea cups were never replaced daily in the rooms and were dirty even after the house keeping was done. The deputy manager was quiet rude to me. Said can't keep my open milk bottle with his food stuff in kitchen. Even when they were opening the seal and warming the milk for my 6 and 2 years old. Especially the deputy manager was not courteous at all. He should have offered me his own kitchen's milk if that was the hotel's policy. My two year daughter would need milk at odd times.

    3.3

  • Anonymous
      United Kingdom
    30 July 2014

    Location and parking and friendly staff. Food in bar was good.

    We were a group of 7 and we were split up - as the triple room was on the fat side of the complex. The triple room was a bit cramped especially with 3 adults. There was not enough pressure in the showers in the 3 rooms that we booked. Also disappointed that there was no AC in the rooms which made it very uncomfortable as it was hot. Also, the fan in one of the rooms (twin) could not be adjusted properly to the position required.

    5

  • James
      United Kingdom
    30 July 2014

    Parking is an extra cost although the car park belongs to the hotel. The hotel is right in the flight path, and the single glazed windows with supplementary inner winder do not keep the noise out. Food came undercooked (garlic bread was still frozen and pasta was cold; even the complimentary desert came cold when it should have been hot). Cream flow was fizzy. Bed was very uncomfortable. I was booked in for 4 nights, and had to drive 100 miles home on 2 of them because I couldn't bear to endure any more sleepless nights.

    3.8

  • Andrew
      United Kingdom
    28 July 2014

    Food in restaurant was very good. Room comfortable.

    Lack of WiFi in room a minus.

    7.5

  • Shib
      India
    24 July 2014

    Parking right at the door step & unusual lay out of the premises.

    Condition of floor carpet in the room. Would have loved to sit just outside the other door with a cuppa

    7.5

  • Richard
      United Kingdom
    22 July 2014

    Even though planes were flying overhead my sleep was not impacted, I did not hear them and only noticed them when I was leaving.

    7.5

  • Don
      Australia
    22 July 2014

    Staff and location to airport and breakfast and security

    TV did not work and was old and small. New silicon needed in bathroom.Heat on third floor nearly unbearable in summer.Dog out the back started barking at 4.15 am and did not stop untill noise drowned out by plane flight path at 6am

    5.8

  • Anonymous
      United Kingdom
    20 July 2014

    Good breakfast

    Needs re-furbishing - a little dated and a little unclean.

    5.4

  • Paul
      United Kingdom
    18 July 2014

    The quality of the food was excellent and the prices reasonable.

    The heat in the room was very hot and only one small fan to try and make it bearable needs air con.

    8.8

  • Merja
      Finland
    18 July 2014

    Staff very polite and helpful.Breakfast just how we liked it.Lounge/bar area cosy,inviting.

    Breakfast good,but not always hot.Long walk to our room,in what looked like a block of council flats.

    7.1

  • John
      United Kingdom
    17 July 2014

    convenient for heathrow ..we visited friends who were emigrating to aussie ..... Main buildings excellent.

    9.2

  • Katherine
      United Kingdom
    17 July 2014

    I thought it was a lovely place for the amount we spent and everyone was there was very nice.

    It's nothing I didn't like but maybe the appliances in the rooms could be up graded a bit.

    8.8

  • Berni
      United Kingdom
    12 July 2014

    Location, price, parking availability. Rooms clean, staff very good.

    Décor and facilities dated eg TV, bathrooms, furniture (but can't complain at the price). Would stay there again for price and location (although didn't know about the overhead air traffic - it didn't mention it in info which may upset some people but we were OK with it.)

    6.7

  • Christopher
      United Kingdom
    11 July 2014

    The pub is pretty good and the meals are good value

    Inflexible if you need to cancel

    5

  • Gillian
      United Kingdom
    10 July 2014

    Good location

    Some parts in need of a bit of tlc

    6.7

  • Anonymous
      U.S.A.
    10 July 2014

    Some of the staff were nice, but one was very rude to my daughter. It was relativly close to the airport. The pub was nice.

    No hot water in the morning. And it would have been great to be told about the special deal with the taxi company before we came, we spent a fortune on a taxi because we got there during rush hour.

    6.3

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