The Master Robert Hotel  

Value for money hotel in london in a great location for us working in Hounslow.

Reception staff have not been keen on our last visit to help out when an early departure was required on our part. Over night parking is charged for which we are not too happy about as not told before arrival

The location which is near to Heathrow Airport and transport by bus and underground station to London. It was easy to book and they accept cash for payment. Quick checkout.

My hubby and I had just collected my father from Heathrow after he had returned from New Zealand. His room temperatur during the night reached 26.9C and he could not turn his radiator down! He contacted reception but no one came to his room thus he went down to speak directly with the staff. A guy went to his room but the radiator would not turn down as the TRV was stuck; my father was left cooking!! He opened his window but that didn't help; as he couldn't sleep he went for a walk. My 76 year old, deaf father was walking the streets of Hounslow during the early hours of the morning; he was not offered an alternative room. I know there were vacant rooms in the hotel as we had been offered a change the previous evening when we informed reception that our bath taps didn't work. Pleasant hotel spoilt by poor maintenance!

The staff are very friendly and always happy to help .I stayed with my inlaws from portugal and they were impressed by the size of the rooms ,the amazing staff who are always very friendly .Theis hotel is great value for money the motel /chalet part of the hotel is a great idea and the food is very tasy ,decent sized portions and great value i would recomend this hotel plus the nearest tube station is only 10 mins away ...

The staff on reception were very friendly and helpful and this has been the case in the last 4 years that we have been coming to the hotel.

The bar staff were a bit surly this time around, although generally they are very helpful.

no wifi in the rooms car park charge is a "hidden" extra

Nice friendly staff, clean tidy room, good value for money.

The friendliness of the staff. Very close to Osterley Station and Osterley National Trust Park/House. Good breakfast. Spacious and quiet rooms. Very clean.

The hotel is in need of a sprucing up but the rooms were spotless and for the money it is great value.

Everything about The Master Robert Hotel was to our liking - its location to Heathrow Airport, the friendliness of the staff and their readiness to go the extra mile, the cleanliness of our room and facilities, and the cooked breakfast in the morning. The price was exceptional value, we felt. We wouldn't hesitate to recommend it to friends.

Good location for Heathrow, and for London via tube. Rooms quiet during night . Well used, older rooms, but comfortable, very hot showers, excellent breakfast.

Good value for money,very helpful staff,food good at breakfast and in the restaurant,good shower and plenty of hot water.lots of cupboard space.

Rooms a bit tired,poor tv[ too small too low.] very noisy once flights start at 4.45am.But to be fair we knew it would be due to location.

Inexpensive. Reasonable location but far from ideal. Breakfast was good but everything that should have been hot was always luke warm. Mandatory wake up call at 7am (jets landing at Heathrow). Bus stop very close. Tube station 15 minute walk at a good pace. Decent neighbourhood but very few restaurants and stores. The tube station in Hammersmith on the Picadilly line (which runs out to Hounslow) offers a good selection of stores and restaurants. Clean enough that it was not scary but overall the property is not in great condition.

Restaurant had an interesting smell, possibly some sort of (industrial strength) cleaning product. Location is not great. Flights landing at Heathrow means a mandatory wake up call at 7am. Staff cleaned room despite (hotel provided) notice on door asking them not to. Items were thrown away that I wanted to keep. Shower pressure was not great but fine for England in my experience. Knobs on sink were terrible. There were individual taps for hot and cold water (unheard of in the UK). However, I felt like the pilot of the Titanic when they spotted the iceberg every time I wanted to use the sink. I had to turn the taps like mad to get anything to come out or to turn them off.