1. They put us in BASEMENT without notice!!! We arrived 7pm to the hotel, checked in and was handed a key, with direction saying go one floor down, I was like, "excuse me, we did NOT book the basement for this". I was told by the staff, we are full, no other room can give to us.
2. Locked safe was not ready to use! Arrived to the room, we were planning to leave our luggage and go for diner, however, discover the safe provided was locked, and spending few mins on reading the instruction on how to use it, discover the safe needs to be opened before we can operate. We rang the reception and was advised safe needs to be opened with special key, which a staff member will come down to us in 5 mins! Is the safe not supposed to be ready to use us without calling to ask!? however, after 15 mins, the same staff member from the reception came down with a branch of keys and tried a few of them before eventually opened the safe, and without any apologies of hold us waited for 15mins, while it should be ready to use at the fist place, attitude was like doing us a favor by coming down and open the safe for us;
3. The noise!! 1st night spent in the basement, I heard all the noise, from the hall everytime someone passing the door, noise from upstairs EVEN the noise from the undergrand Metro!!!! We were SOOO frustrated, if they didn't move us from BASEMENT, WE WILL NOT stay!
Location is the only thing I like about this hotel