Melbourne House Hotel  

The hotel is conveniently located for seeing the sights in the Pimlico/Victoria Station area.

The rooms are tiny, so there is not enough room to feel comfortable when travelling with suitcases. If you eat breakfast there the wait-staff makes you feel rushed to leave. The room service people knock loudly on your door in the morning and also make you feel rushed to exit your room in the morning. The level of service was not in keeping with the nightly rate.

I had a pleasant time! Staff really helpful and nice. Great environment!!! Loved it!!

It was very clean, well located, excellent value for money, good attention. Highly recommnended.

Location was very good.

Customer service very poor indeed. The welcome at the reception was one of the worst I have ever come across in my life of travel. The owner told me I should leave the room as I find it. I should be very clean with the bathrooms. He never mentioned enjoy your stay. During my stay, the owner asked me to make way from the room so he could change the carpet.

Room was very clean with all the basic things you need (good bed, good shower, hair dresser)

Very basic. Very small room. No lift. No internet on the top floors. Very cheap looking lobby.

Single room was very small but clean and functional. Breakfast was included and was above the average 'buffet' breakfast. For £55 for one night incl breakfast and vat I have no complaints.

The shared bathroom was up 4 flights of stairs but not a real problem.

It's good location, it's staff that is quite friendly and helpfull.

The breakfast time duration. I was unable to have a meal during my stay... And the fact that between 00:00 and 07:00 there is no staff at the hotel and there was no "emergency number" at least...

I stayed at the hotel for 11 days and I was definitely very enjoyed about everything! Very convinient location just few steps away from the underground station Pimlico, that is the 1st transport zone of London. Hotel staff was exceptionally friendly and polite, rooms were cleaned every day. I didn't spend a lot of time in the room, because it was a business trip, but this hotel is very good choise for those who want to explore the city. Best value for money.

Excellent hotel. Good location, connections are close, nice neighbourhood, quiet. Super staff, clean rooms, really good breakfast (not the usual toast&jam).

It was clean and well located.

The weather was cold and we were not able to turn on the heat. The hotel had control of it and it was turned on at 6:00 P.M. and turned off at 7:00 A.M. We did not like this practice.

Room recently new carpet etc so very nicely fitted out. Bed very comfortable, all fittings and decor in excellent condition. Photos on website accurate, very nicely presented throughout. Breakfast coffee is strong and dark with plenty of it. The area was quiet at night and other guests considerate with no late tv or drunks coming back at 3am. Water very hot and shower excellent. Bath (large and deep) near 3rd floor - take the shower head off to fill bath as the mixer tap does not work. Some outstanding restaurants in the area including a Tai Cafe (charwood rd) where the food is exquisite.

Value for money could be improved. On rd floor no lift or help with bags, wi fi only on ground floor. Continental breakfast very limited, uk white or brown bread with processed jam in little plastic pots 3 cereals no musuli or herb teas, processed ham and salami, yogs . No Continental croissants although they did have some cake from Lydl, english speaking/understanding of breakfast staff somewhat limited. I have had much better breakfast at several other 2** London hotels charging half the price of this one, it is really a !* breakfast at 3*** prices and does not deserve the 'continental' in the title. Tea coffee in room limited to tea bags and instant nescafe with coffee whitener. Again other 2** places in London provide a better range including some herb teas and milk.

Clean and well maintained

No lift

Great service, John was so helpful and took our bags up, as they were slightly heavy (being in Europe for 4 weeks). Any enquiry we had, was never a problem. His staff were obliging looking up the internet for information we needed and organising our transport to the airport. Breakfast room was clean and tidy and food was always replenished and fresh. Our room was fresh and clean at all times. The Melbourne is definately a place to stay whilst in London, Thanks from 2 Aussie ladies