Melia White House Hotel

When we eventually succeeded in getting a room that was big enough to hold 2 people plus our luggage. It was nice to finally be able to unpack and relax after the trying experience with the receptionist that would not let us have the required upgrade.

We arrived at 13:40 to be told our room would be ready at 15:00. We walked around and came back to get the room# for the Classic Double we had booked. We discovered it was so tiny we could not even fit our luggage in there. The receptionist we called told us we could upgrade to a superior room for an extra charge of £30 (ad advertised). But when we came down another staffmember told us there was no Superior Room available and there was nothing she could do for us. We did not accept this and said we were not interested in keeping the room because it was not suitable for us due to the serious lack of space. We waited for another 30 minutes to speak to her supervisor. Finally at 16:00 they came up with a solution and allowed us to upgrade.

A beautiful hotel, high quality place to stay and the price wasn't that bad. If you are ok with spending 1xx pounds per night I can almost guarantee you won't find a better hotel in Camden or Islington for that price.

The rooms are a bit small but that's expected everywhere in London. I also think that their policy on room booking is a bit ridiculous. Price when I phoned them was 70 pounds higher than booking.com. Didn't have breakfast so I can't commend on that but a friend of mine who did said it wasn't at all satisfactory.

great stay , we upgraded for £45 a night , nice room and use of the level , comp breakfast etc after paying £108 per night so good value

things where done to a high standard.

good food in the bar area.General public areas looked very well .Good facilities are available.

room exceptionally small and dark old net curtains and very low level of comfort.My room felt clostrophobic and old .The general standard of furniture in the room was poor.I felt a bit betrayed when i saw my room based on the higher standards throughout the hotel.It is important to have a nice room to relax in .

We booked a double room but were given a twin, we went back to reception to report this mistake and were immediately upgraded, Staff apologised and were very helpful and friendly.

Smart and comfortable

We requested a twin bedded room, but did noit receive one - they provided a single king size bed instead.

Everything, couldn't believe the how clean and extravegant the hotel was. Staff were great, rooms were nice. Everything was perfect.

One small thing, the que to the reception was always very long. Besides this nothing.

The Hotel is in excellent condition, our room was exactly what we asked for, and even though it was over the main entrance, it was not noisy.The staff were very polite and helpful and everything about the hotel was perfect.We tarvelled to London for eye surgery and this hotel was extremely conveneient for Harley Street.I would rate this hotel as ten out of ten for everything and would definitely stay again.

It is convienient for many attractions in LOndon and close to my office!

The building site next door started work early.

Junior suite was large and comfortable.

Inability of room service (a) to answer phone, then later (b) to understand an attempted food order. Charging for internet access when guest is paying £250 room night. TV broken on check in to room (albeit fixed promptly on request). Inability of Melia systems to identify a loyalty scheme membership number and to link this stay to that account for points.

The Hotel is central to shopping in Oxford and Reagent Streets and the rooms comfortable. It is situated in a safe area of London within easy walking distance to Reagents Park and High Streets. It is certainly worth booking into the "V" Executive Rooms as facilities, which include breakfast and the the all day use of the "V" lounge, is very convenient.

The hotel is a favourite of ours having stayed there 4 times before. However, we felt that the service and staff were not as efficient as on previous visits. Staff in-service training requires attention. Staff are generally helpful, however there was evidence of a lack of experience and finesse, expected in a hotel of this standard. A particular disappointment was the a la carte restaurant, "Albufera", which cuisine we had always found to be very enjoyable and of a high standard in the past, however, on this occasion provided a very mediocre and tasteless meal, not in keeping with its reputation.Breakfasts were rather expensive for the selection provided and which were better on past visits.