Menzies Carlton

I loved the hotel and the room I liked the food at the restaurant and the bar

The check in girl was the rudest person I have met in any hotel yet.She is rude and unhelpfull yet smiles and says thank you sir have a good dayThe room she gave stank of smoke,and was a twin when I booked a double

A very comfortable hotel. Obviously one of Bournemouth's older buildings, but well looked after, our room was huge with bay windows overlooking the sea.All of the staff seemed to genuinly wanted to make our stay enjoyable.

The leisure facilities were clean, well staffed, but limited,the sauna was very small, but for this type of hotel fine. the shower curtain in our bath room was too long and decidedly manky. We don't always pay for newspapers.

The comfort that the hotel provided.

Been here several times and still finding it a very pleasant place to stay

It's location. Also Phil the night porter was extreemly friendly and helpful, he made us feel very welcome and our requests were no problem at all, really nice guy and an asset to your hotel we feel.

Yes, The reception staff were neither helpful or polite. One girl was very rude to us because we couldn't find our room. She didn't point us in the right direction and then made us feel like we were bothering her when we had to go back and ask again.

The bed was exceptionally comfortable

The checkout person was brusque

Very welcoming staff, spotless room, good breakfast, 10 min stroll to town centre, right by the beach, fast wireless Interent connection, a most pleasant stay

Some of the decor is in need of refurbishment, such as carpets starting to look a little worn in places in my room, but I wouldn't let that dissuade me.

The location is ideal for access to the beach and the town centre and is free from traffic noise.

The room smelt like an ex smokers room or had previously had smokers in it.

The whole experience, the staff, the restaurant-silver service-linen tablecloths. The atmosphere we found very relaxing. My wife and I had a lovely time and will come back. Just right!!

The bathroom was small with outdated plumbing. Whilst breakfast was routinely well organised, Sunday's order for a mushroom omelette resulted in a plan omelette with mushrooms on the side and for a cheese omelette a plan omelete was delivered with some grated cheese sprinkled on before it was folded over.

Excellent view from room

Serious water damage on ceiling of room, toilet seast damaged and toilet badly positioned. One restaraunt with no menu changes.

The efficiency and friendliness of staff. The clifftop position, the gardens, the pools. The relative quality of the evening meal. The ample provision of public sitting-rooms, The pleasantly "dated" ambience of the earlier parts of the structure. The view from and size of Room 109.

Insufficient lifts. Small criticisms of room provision and comfort, In Room 109 the wardrobe space is hopelessly difficult to use. Tissues should be provided. Better lighting ( particularly for reading in bed ) is needed. A television that ( as promised ) allows radio to be heard. Noisy bathroom as other guests wash etc.

friendly staff, comfortable room, nice outdoor pool and terrace.

unable to use sauna due to maintenence, small indoor pool, expensive bar.