Menzies Carlton  

Comfortable relaxed atmosphere with sophisticated dining facilities. A.ttentive staff

Rooms are a bit on the "faded-glory" side and could do with a re-fit. Floorboards are a bit creaky both in bedrooms and dining room but overall the stay was enjoyable

Location of hotel good. Hotel staff good - dining room staff good/friendly.

Quality of bedroom/bathroom not 4 star. The bathroom in particular was old/worn out and taps and fittings needed replacement. Grouting behind bath tabs was moulding. Hand held shower was broken (but didn't want to use it).The room overlooked car park and was dark - two windows but heavy drapes and sheer nets as well. Only one window opening for fresh air.

The Menzies Carlton is a typical English Riviera Hotel, modernised but defineitely stuck in a bit of a time warp, the staff are very friendly and bend over backwards to make the stay pleasant.

The evening meal was simply atrocious. The a la carte menu had five main course options; one was not available (despite there being very few diners, so there's no way they "sold out"). Two of the others were "Strictly for two diners", leaving a choice of fish or lamb. I was encouraged to take the Duck off the set menu and found it inedible, in fairness, we were not charged. My wife's lamb was ok but tasteless, as were our starters. We dine out regularly at all levels and varieties of cuisine and this is possible one of the worse meals we've ever been served, by all means stay there it's a lovely place stuck in an Edwardian time warp, but do not eat there.

Good location with nice sea views

Rooms a bit tired in need of refurb, very old televisions in rooms, some rooms showers were poor water pressure and lower level rooms smelt a little stale as the windows hadn't been opened for some time to freshen up the room. Suitable for our business needs but very expensive for the Quality, I wouldn't have stayed here for a family trip

Very friendly hotel very good location

Pool area and spa could do with an upgrade. Room was dark.

breakfast was good staff were great

arrived at 4pm toilet flush not working,changed room shower was old and just about working ,not happy paying all this money for 4 star hotel

The heated swimming pool outside.

Family rooms are not comfortable in that the pull out sofa bed has very large springs that are not well padded and therefore 'bumpy' and the zed bed is very basic. The main king size bed was fine so that if you had 2 rooms that would be ok but expensive!The pool is old and cracked, and the filter does not work efficiently, but it is heated which is a big bonus with the British unpredictable weather!

Hotel was very nice but the food served in the restuarant was very poor and in one case inedible

The food is amazing. Also the indoor swimmimg pool.

The staff were great and our room was fantastic

We opted for half board and the first night of our stay was like eating in a canteen, it was very rushed

I have known this hotel for well over fifty years. It has always had an excellent reputation. Location is perfect. Staff are very friendly. Services are good. Room was very comfortable and beds were fine.

Toilet and bath/shower facilities were not up to scratch to say the least. No ventilation and no hand held shower unit. Not acceptable in this day and age especially in a 4* hotel.

The Garden Room was cold the heating was poor my Wife and I had to request extra heater and blankets, the bed was not very comforable. We were glad that only booked for a weekend. The Menzies Carlton bosting 4 Star, in our opinion, did not give us that impression. Paying £122 per night was not value for money, as a good will gester on the Hotels part to compenstate my Wife and I for uncomfortable stay. It was My Wifes 70th Birthday.

Having stayed at The Carlton on a previous occasion we decided it would be suitable to spend an Anniversary Weekend. The view from the room was appalling - looking into a wall and roof area.The Receptionist was in no way interested in us at all. we found the Restaurant Staff most helpful and considerate. Our overall impression was that The Carlton looked tired.We were disappointed generally.