Menzies Carlton

Most meals were good, but not all.

Room 128 shabby dated room and bathroom with an outlook into a wall and roof tops! This room was £190.00 per night dbb - Not value for money

We thought the Hotel and the staff and service were of a very high standardand look forward to staying again.

One niggle was I believe our room was a smokers room in the days of smoking and it still lingered in the room & I felt had we stayed longer it would have seeped into our clothing.Did not affect our stay at the Hotel.

The staff were very friendly and helpful and the hotel is well positioned on the top of East Cliff making it convenient for both walking and the town.

Bar service not very rapid at times and parts of the hotel are looking a little tired.

Much potential but fell some way short of expectations

The bathroom was ill-equipped, and the shower attachment was cracked. The service was mixed - some good, some less acceptable. Breakfast ended promptly at 10.30 and staff were extremely unhelpful. The fire alarm went off twice during the night, and we had to argue strenuously with staff to arrange a single hour extra before check-out - staff insisted that it was not there fault that our sleep had been disturbed more than once. Overall it is unlikely we would visit again.

Reception were really helpful, they arranged for us to check inearly so we could change for a wedding. Really friendly staff couldn't do enough for us. Always had a smile and a kind word.

The shower in our room was a little tired and old. It leaked and was hard to turn on for pressure. But that really is minor compared to the whole experience.

we wanted a few days to relax which we did. the hoteroom was large as was the bathroom, the bar area was very nicejust to sit back and read a book or papers

nothing

excellent food, good outdoor pool and very friendly staff

shower in room very weak but everything else very good.

Absolutely nothing, we checked out about 3 hours after we'd arrived as the rooms were very out of date, bathrooms also were very old looking and shower didn't work, dirty shower curtain, cracked tiles, mildew stains etc. . . .

It was very very dated and certainly not 4 star 'luxury' standard it was certainly over priced. Would reccommend the marriott to anyone going to bournemouth. This Carlton hotel reminded me of faulty towers - without the humourous staff.

room position is important to us,we requested a particular wing and it was granted, which has not alawys been the case

food not the best

We enjoyed a nice bit of luxury, had a very spacious room, very nice and fairly quiet location, ideal for the beach and town centre, and enjoyed a hearty breakfast in a lovely dining room.

I liked the beach view and the staff were very pleasant and helpful, but it is an old run down hotel quite a shock to the system.

I got food poisining on my trip off course no proof it came from the hotel but I was there 5 nights happened on 3rd day of my trip and I was only eating at the hotel. Management were very helpful and understanding and listened to my complaints. The health club sorry but cant call it this it is the most run down health club I have seen. It needs an injection of money today!

The staff were friendly and the overall service good.