Mermaid Suite Hotel  

Staff friendley location great value for money excellent location very good do not take notice of some stupid people who give the hotel a bad review you must remember waht you have paid if you want 5star pay for it.

Locality was excellent. Ideally placed 1 minutes walk from Bond street Tube Sation and Oxford Street/Regent Street.

Double room was two single beds together and room was quite compact. Quite noisy at night due to traffic.

The hotel had a rather odd arrangement being split between two sides of the road but it was quiet and the room was clean and comfortable. The restaurant was really good and giving a 10% disc ount for guests at the hotel was nice. It was very central for both theatre and the shops which worked well for us.

Unfortunately the breakfast was probably the worst that I have ever encountered. A continental breakfast should consist of more than cornflakes/frosties/yogurt/fruit juice/toast and pre-wrapped jams and cheeses. A pity that because it lets the hotel down.

Really clean room with a very clean bathroom, really nice big windows, fantastic location almost on Oxford street & in great area

There was quite some noise from the street - it seemed as if every garbage truck was passing that street at night. The windows were really big, making it a very light room but the noise insulation might need to be a bit better

The location, right off Oxford Street, can't be beat. Still, it's tucked away in a side alley so no noise from outside.

Wifi wasn't free, my room was right next to the reception and all night I heard other guests arriving, phones ringing or receptionists talking. The curtains weren't really dark and there were bright lights right outside my window, so it was impossible to make my room dark.

Our group of 3 were split up over 3 buildings - my room had 3 single beds in it with just me in there, not enough room - shower was not a power shower - ceetain lights were not functioning

Excellent central location. Good Italian Restaurant on ground floor

Rather steep stairs access with a push chair. Bit cramped for 2 adults,a 12 year old child and a baby cot, but more than adequate for the price.

Location is very good, just 2 minutes from Bod Street metro station. Roms are rather spaious for such location and such money

Difficult to find, because it is not a traditional hotel, but several premises in 2 or 3 houses in a very small srteet. The charge extra 4% if you pay with credir card

Good location on quiet side road between New Bond Street and Oxford Street. We chose Mermaid Suites for it's location, just that and it didn't disappoint.

Room comfort could be improved. For example: no free wifi, no safe, tiny closet, only one small towel per person! Bring ear plugs, you will hear your neighbours.

Clean, friendly and very easy to access x would stay again x

It is central in London and close to main shopping areas. Offers breakfast underneath the hotel in a Pizzeria.

It's location

The Mermaid Hotel had useless, unhelpful staff who just wanted the money. I am 58 years old and I had to carry all the suitcased up 4 flights of stairs myself and was lucky enough to encounter a little help from strangers who just happened to be in the right place at the right time for me, or else, God help me. No elevators, ridiculously small rooms that make it impossible to even open your suitcase. Rooms spread out in different buildings on Blenheim St. Just a sickening place. My daughter and I moved to the Best Western on Shaftsbury Ave for more or less the same price and they upgraded us to a clubroom for no extra charge because of our bad experience and it was an even better location.