Hallmark Hotel Derby  

Hotel was poor standard defiantly not a four star. Room are very old fasioned, carpets were dirty lifted from the floor. Bathrooms were dirty and old cold water to shower. Dinner at the hotel was the worst I have ever had and the hotel Didnt even give a decent discount.. Service from the hotel was terrible. I would never recommend this hotel to any1.. Please think twice in booking this hotel.

the room are old fashioned, the carpet is a old, too m uch use and dirty matter

The room was not up to standard I expected. Room service food was poor. I ordered breakfast to the room which never arrived. I went down for breakfast in the end where some staff were to busy trying to clear away even though there was 30 mins left. There were only a few breakfast item left.

Check-in staff were upbeat and knowledgeable.

Despite requesting a quiet room through booking.com I had a room facing the railway line. I could block the noise by closing the windows, but then it was too hot to sleep and there was no a/C.

location

the bed was quite hard and the room looked quite dated

Staff were helpful and did let me change rooms as the first one was noisy - kitchen extractor

second room was cold...they did provide a heater

Our third stay at hallmark to celebrate our anniversary,on new years eve,it is a good friendly hotel good for the station and city,and good to celebrate new years eve.

I liked the look of the place, it's very pleasing to the eye. Also the room we booked online was exactly the same one as in the pictures. To be fair not alot of time was spent in the hotel.

The breakfast finished at 9:30- very early and by 9;25 the bacon was hard and dry and the beans cold. Also no-one advised us where breakfast was. The welcome could have been better. On leaving the female receptionist advised me there was £3.60 to pay for drinks. I handed her the right change and she made a comment about paying with shrapnel. Just seemed a bit of an odd thing to say considering I paid with the exact amount asked. If the service had been a little more thoughtful I would have left a tip, but I wouldn't do that for nothing.

very good sized room, comfortable and tea making facilities very good as the cookies provided were delicious!

For some reason I ended up with a double reservation and had to pay for two rooms. Extremely agree that the night cost me double as much.

A comfortable, well located, no fuss, 'let you get on with life' hotel.

The small general meeting/bar area can make it difficult to find a quiet area for a chat, especially when busy.

Nice smart hotel, friendly staff, good breakfast. We only stayed one night but would stay here again next time we come to Derby.

The room was really well furnished and exactly what I expected, Staff were very friendly and happy to help.

Only negatives were the restaurant was closed for a christmas party and music was playing loudly till 1 for the party.