Milestone Hotel Kensington  

Service was impeccable, the rooms and public areas were well staffed and the staff was extremely attentive inlcuding the doorman who remembered and greeted us by name. Very high standard in cleanliness. We did not have dinner but the breakfast was first class. Impressed by the variety of fresh fruit, joghurts, cereal and breads and the selection of hot dishes. We would definitely come and stay again.

This is a very special hotel which is stunningly decorated in period style and with outstanding service. Our room (though small and overlooking the internal courtyard) was beautifully furnished with every comfort, excellent bed and high quality traditional style bathroom. We ate in the elegant restaurant (pre-theatre table d'hote menu which is not advertised on the website) and the food was wonderful. If anything the staff tried perhaps a little too hard when we arrived (no doubt to pander to American expectations) but they soon tailored it to our slightly lower key requirements and we found the level of service to be truly outstanding throughout the hotel. The welcome glass (or two!) of champagne, the complimentary fruit, chocolates, tea tray and mineral water in the room were greatly appreciated. We would definitely go back if we wanted to stay in this part of London (ideal for Knightsbridge shopping, Albert Hall etc).

The level of service and attention to detail was exceptional. This is a very well run, high class place to stay and we'd recommend it, without hesitation.

The cost of the breakfast was off-putting. There cannot be any real need to charge £20+ per head for it when, around the corner, under £10 per head will bring an excellent meal.

Beautiful hotel, friendly staff,excellent service.

Too much little bits of hotel clutter in the rooms. No surface space left for guests bits ans bobs.

The room was beautifully designed. The location was amazing, easy access to everything. The staff were exceptionally friendly and courteous. Right across the street from Kensington Park, tons of restaurants around, walking distance to Albert Hall. Big, comfortable bed.

Tiny tv. Weird shower that you had to stand right against the wall to get under. Expensive. The walls are thin, so you can hear people all around you.

The Milestone is the perfect blend of old world comfort and modern amenities. It is the only place outside Asia where I experienced truly great service.

Cozy, charming, great service

The attention to detail - even before we arrived they wanted to know some of our preferences to ensure that our stay was as memorable as it could be. The room far exceeded expectations and the service was attentive and helpful at all times.

Wonderful voyage. You rarely meet smth that english in London. If you wish to experience british customs and traditions and spend your time in sublime luxury and tranquility, that's it. Friendly staff and hearty approach: you feel yourself a guest, not a client. A must-visit in my opinion

You shouldn't expect a swimming pool, looks more like a bath + a very narrow-ranged gym, but does that really matter? The metal parts in the lifts were rarely cleaned, which is not nice for that class of a hotel.

I liked the service, I felt like at home. Decoration is intereasting but hotel needs renovation,

The breakfast service was inpeccable, but i would offer more fresh fruits and richer offer of food for breakfast, which now looks realy poor, not for 5star hotel!

WOAW!!! The sevice, comfort and the kindness was excellent!!! We will stay at Milestone next time we visit London! Thank you so so much!!!

Понравилось все. Приветливый квалифицированный персонал, месторасположение, кухня. Впечатления о проживании положительные.

Прекрасный и очень уютный отель с видом на Гайд парк. В двух минутах ходьбы от Ройал Альберт Холл. Безупречное обслуживание! Персонал постарался сделать все, чтобы нам было удобно.