The split personality of the place. Is it a hotel or a country pub? Tired, expensive, and outmoded room with a view of a rusty tin shed. Nobody on reception when I arrived at night. Had to go looking for somebody. Confusing split site - signposts unreadable in the dark - nobody to show me to my room, up a vertical, slippery flight of stairs, and through several fire doors carrying heavy bags. A very good dinner. But they forgot to bring the drink I ordered, and the waitress blamed her bar colleagues: 'I put in the order but they must have lost it.' Bored children in the bar playing games on tablets, ignored by their parents. Dogs wandering about. They don't do room service. I like dogs, but not jumping up at me in the breakfast room. Dark public rooms, too many steps to fall over and low beams to crack your head on in the gloom. A waiter who did not understand the term 'poached eggs' and had to consult his superior - after ten minutes. Breakfast was cramped, overcrowded, chaotic, and understaffed. A dangerous make your own toast machine on the bar. (A child showed me how to use it.) At the bar I paid for a drink with a ten pound note and was given change for five. The staff member assured me I'd given her five - took a note from the cash drawer and showed me - but was then interrupted by her superior (who had witnessed the transaction) who told her I had definitely handed over a ten pound note as he had seen it. And the bill for one night and dinner was £316. I should have driven a bit further to The Royal Crescent in Bath, where they know how to treat a guest.
The dinner was good. The staff tried hard to be helpful.