Millennium Bailey's Hotel London Kensington  

Location of the hotel was excellent, staff was excellent. The room was very nice with a large bathroom. Our view, however, was a brick wall and as a result we received very little natural light in the room. The air conditioner was noisy, but since we spent very little time in the room these were not huge problems. Would definitely recommend this hotel.

The room while kept neat and tidy was not cleaned thoroughly every day.

Close to station and parking provided. It was as we expected

Price Car park price Price for breakfast even subsidised

Excellent location, across the street from tube gloucester road, easy access to everything. Rooms were clean and of good size. Don't have breakfast at hotel, there's plenty of places around less expensive.

The location to the underground is such a bonus. Arriving and leaving for Heathrow aiport was no issue what-so-ever. The effort that the floor manager, in the restaraunt, gave to my food allergies was exceptional. Kudos to him. I appreciated the fact that I could enjoy a very satisfying breakfast without any worries. A big thank you to him. I liked the fact that the kitchen has the foresight to be able to offer foods that accomodate people with food allergies/sensitivities. The room itself was very clean and spacious. It was quiet. The staircase is surely a beautiful asset to the hotel.

The only thing I can think of is: when we arrived we had face cloths in our bathroom on day 1. When the room was cleaned they didn't replace the face cloths. This is such a minor issue I did not feel the need to say anything. I had however brought ones of my own so there really was no need to bring this to anyones attention. The reason for mentioning it here, is that, if this should happen to someone else who was not prepared, it may pose as an inconvienience.

Staff ease of transport, comfortable bed!

I have stayed at Millennium Bailey's twice yearly for the last five years. The staff has always been terrific and the location is great.

They could certainly upgrade their television equipment and choice of channels.

This hotel is well located in a central part of London. It is within walking distance of the museums and Kensigton High Street shops. The rooms are clean and comfortable with all the amenities expected in a four star hotel. The staff are friendly and very helpful. We would gladly use this hotel on our next trip to London.

Great location...comfortable rooms and pleasant efficient staff.

good location, quiet room

bedroom was very tired and needed updating, poor lighting bathroom had loose tiles on the floor

very nice hotel, great location just in front of the undergournd in a beautiful area, room clean and very comfortable

Directly opposite tube station

The location and the entrance hall!!!!

Other than that a very poor stay and could have had better value staying at a premier inn for a better standard of maintenance. We had cracked loose bathroom tiles which stuck to your feet and lifted up. The hotel room was absolutely freezing we asked to be moved - we had paid extra £35 on arrival for an upgraded room!! We dread to think what the standard room would be like - although we think it was possibly the same room anyway so we would have got that room whatever! They said thy would move us in the evening upon return from day out if we were still not happy- we said very politely we were not happy now and that would not improve !! Obviously upon our return room still freezing the heater they put in room they had not turned on so cold run into bed as they expected we could not be bothered to move rooms at midnight.. Breakfast indelible only reimbursed tray charge even though we could prove we did not eat it - very expensive £18 per person breakfast and very envious to see the cafe opposite serving fabulous breakfasts for less than £8 per person. Doormen did not open doors and it was always like a last minute after thought/suprise to see you - this is not meant condescendingly but you are paying for a service wich you are not receiving so what is the point ! We will not stay here again - very disappointed. Plus stains/marks in curtains and carpets quite shabby - you can get better quality elsewhere. It seems that politeness and manners yet again get you nowhere if you shout and make a fuss you are dealt with far better. Unfortunately for me that is not my way. I did not leave the questionnaire with reception that I took the time to complete as I do not believe it would reach the addressee as it was not positive feedback. The hotel looks very grand from the exterior and reception but we found our room did not match this.