Minster Hotel

The location was perfect for our group being close to the centre of York. Also the secure car park made it an ideal choice. Room was clean and well serviced but maintenance could have been better. Breakfasts very good.

Served a drink from the bar on first night in dirty glass which discoloured the whiskey! Not offered a replacement and had the impression the individual serving was worse for drink himself. Also reported a non working light over the mirror on the first day which was never attended too. Had Flowers delivered to our room to take to a dinner party we were attending. These not left secure so had tipped over spilling all the water from the vase and damaging the flowers. Staff said sorry for all the above but felt they really couldn't really be bothered.

The convenience of the hotel for sightseeing.

Number of stairs to attic room.

Location, friendly and helpful staff who did their best.

Room wasnt cleaned. We had to ask for towels. The room or stairs were not hovered. Last guests bits of paper on the floor. Bed was clean though. The room rate of 129 was far too much for the standard offered. We were even served morning tea with breakfast with no top on the tea pot! The breakfast was nice though!

the hotel was very conveniant for the centre of York

the food was poor, was not as advertised, the bistro was closed bar did not open while 7pm,

Conveniently situated for a short walk to the city centre.

The hotel is tired and in need of a decor facelift. Glasses and plates were not cleared from a communial passageway from the time I arrived to departure. There were mixed reviews on this hotel, but took the chance anyway

Close to town

Food

The location was absolutely fantastic a mere 5 minutes walk from the old city wall. With ample car parking space if you drove or 10minutes from the train station.

The service could have been improved upon. The staff had the wrong booking dates for myself and were completely unaware of my colleagues booking altogether. When asked for an iron and ironing board I had to carry it myself up 3 flights of stairs. During breakfast I had to ask to be served and then wait until they finally brought the milk. However the hotel did have a positive and welcoming feeling.

the hotel was ideally suituated for the city centre. However the main hotel bedrooms I thought needed updating. overall the hotel was clean and staff were friendly.

The staff were helpful and the breakfast was very good.

Our room was not ready when we arrived. The hotel rooms needed updating and redecorating as it was very tired. Not value for money.

location to all attractions in york

It was convenient to walk into the city of York. The hotel was quiet during the night even with the window open.

The location

We booked what we thought was going to be a nice room with a four poster bed, however the bathroom was not clean, the spa bath did not work there was a shower but no curtain thus no way of showering the floor tiles moved on the floor and the room had no air conditioning.

Perfect situated just outside the wall perimiter. You can walk to the town centre / minster in a few minutes. Room was clean and comfortable enough for our 1 night stay. Parking is free and you may leave the car for a couple of hours after checkout in case you want to go into the centre for some last shoppings.

Free WiFi is only available in the lobby at the reception; it doesn't reach your room.