The Moat House  

The Moat House was a beautiful hotel set in lovely surroundings. The rooms were clean, comfortable and spacious and the staff were friendly and helpful. We would definitely stay again and wished we were staying longer than one night so we could appreciate it a bit more!

The only slight problem I had was there was no socket near a mirror so I couldn't see to dry my hair! Other than that no problems at all.

It's setting, ambience , dinning room and bar facility. Also when the other coice is the Holiday Inn there's no contest.

Good value for money, handy location for what we rquired on the trip. Lovely accommodation, excellent cooked breakfast, friendly, efficient staff and beutiful surroundings looking out from the conservatory.

Friendly staff - superb surroundings and excellent food

Wonderful decor/setting. Super, friendly staff. Felt very comfortable being there as a lone traveller.

No leisure facilities/pool

I enjoyed the location and the ability to have walks along the canal and around the grounds.

I would have liked to have been able to check in earlier and have a few more hours to enjoy the surroundings.

Beautiful location within easy reach of Stafford. Very friendly & helpful staff and excellent food.

The waiting staff in the Bar/Restaurant area were very friendly and excellent at their jobs.

Bright modern decor, friendly and helpful staff, superb spa, comfortable bed, quiet location and - above all - spotlessly clean. The pillows smelled fresh and new. I had an afternoon event the day I arrived and the reception staff went out of their way to arrange for my room to be available at 11am (instead of normal check in time of 2pm) so that I could chage and get ready.

Only a small niggle: the modern hi-tech looking controls in the the excellent walk-in shower had no indication for on/off or hot/cold. In order to reach these to experiment you had to stand under the shower head and get wet with hot or cold water. A small card printed with instructions left in the bathroom would alleviate this. The food was rather average and did not reflect the high standard this nice hotel seems to promise (although the service was good)

I like history and the building represented the best of British culture. I loved the way they have been able to preserve the history but at the same time be modern and clean. The surroundings are fantastic, the staff could not do enough to meet the needs of our party of 11. Wished we had stayed for longer

Nothing

The restaurant offers a superb tating menu

The original building is lovely and the extensions have been built sympathetically. The interior design is very pleasing and is well maintained to a high standard. The venue has character which lacks in many hotels.

We visited on the day of a wedding, Understandably the staff had alot to do but i do not feel that this should impact on the stay of other guests. We attended the bar for a drink in the day and the bar was empty, the bar man continued doing what he was doing at the back of the bar for a good minute or two before serving us without even acknowledging us. We also asked at 1400hrs on a Sunday to order food off main menu to which the female member of staff told us that they only serve snacks contrary to what the menu states so we went to the local pub for lunch.The staff were all polite and friendly but staff attentivness is an area which costs nothing to improve and in my opinion raises the class of the hotel and the quality of the stay.