Brook Mollington Banastre Hotel & Spa  

I was able to bring my dog. Pool was nice. Staff were friendly and helpful.

Sauna not hot enough. I could not get hold of anyone on the phone when I wanted to book accommodation. Bedroom door needed attention, could not be closed without being banged.

went to bar at 9pm with bar food menu and told there no food being served when i asked the bar man about the 24hour food they advertised he said he did not know any thing about that i should go back to my room and try the night service

It was clean...food nice

Had to move rooms due to music from the dining room. The pictures shown on the website didn't reflect the true likeness of the building in particular the external view. The service and staff available did not reflect the amount of guests in residence..ie had to wait on a number of occasions for service at the bar..

Absolutely nothing. The hotel was adequate but service was poor particularly in the resturant - breakfast was poorly cooked. Travel lodges are equal except the room was clean and tidy!

The location was good for access to Chester and the facilities ta Ellesmere Port

The hotel was very dated and detereorating. It was much in need of modernisation. The steam room wasn;t working, which was the main reason for me choosing this hotel ahead of rival hotels within Chester. The staff were adequate but there was not enough staff on hand to deal with the amount of people dining for breakfast.

We arrived at the hotel just after 3pm to be given a room that was more like a budget hotel all the furniture was damaged the carpet was not fitted the curtain had sen better days. We had the lounge music bleering through teh floor and it was really shabby not what I expotect considering the picutrres on the web were very impressive. Management was week in terms of being able to seal with complaints. After complaining about the room we were moved to another room it was better but still all the feet on the bed were broken and was rather disappointed. I feel that were keeping there bestter room for people that had booked direct. I will not stay or recommend this hotel to any of my clients.

Everyting was a disappointment.......

We land iked the pinist playing in the evening.

The whole place just felt like it wasnt really a 4 star after being to a fours star for the two nights previous it was similar prices but didnt match on quality. We had fish and chips in the restraunt and it was very greasy it looked good but tasted a bot like cheap/standard pub food. Also the so called cocktail bar that only has pre made bottled cocktails and had run out. ( a cocktail bar thats run out of cocktails very dissapointing). It was our last night of our weekend away in the chester area and it jut let the weekend down to be honest.

I read a few dodgy reviews about the hotel before I went, so wasn't expecting too much. True, the decor is a little tired, but the leisure/spa facilities are great (particularly for the price) and for those who like outdoor stuff as well, excellent access to good running and cycling.Staff are very friendly and flexible.Rooms have open views, and are not too warm.

Not the best breakfast I've ever had. A bit of a walk into town in the winter in a gale - bus service only once an hour.

It was convenient and you have parking. It is also situated in nice gardens and is peaceful.

The rooms are very well worn and tired. They do not give you a choice of pillows and the only ones available were as sard as rocks. The bed and bedding were well worn and desperately needed replacing, there was no room service menu or hotel booklet to let you know about the facilities available at the hotel they also seemed to be very short staffed considering there were hardly any guests everything had to be waited for for a long time .

Bed comfy, shower good

Service very slow

Staff were fine.

- Old tired hotel - broken doors not fixed - misrepresented on booking.com - most definitely not 4 star - hard to find

As soon as you walk in you start to relax. Friendly, welcoming staff always there to help. Large comfortable room. Restaurant serving very good food with lounge to sit and relax in after.

We had a very friendly welcome by a helpful receptionist. Our room was spacious and comfortable and the bar and dining room which overlooked the garden was very pleasant. The pool was warm and the changing rooms had good hot showers and plenty of room. Our evening meal was lovely.