Brook Mollington Banastre Hotel & Spa  

Location worked well for family wedding, otherwise below average

Hotel generally grubby, room booked was unavailable and yet ey tried to charge for the higher priced room and bar stocks poor - only one or two bottles of each wine available

I was very disappointed with this hotel! This is supposed to be 4 star hotel but is very tired and dated. The spa was very poor, the jacuzzi was not in use and sauna wasn't working. Decor throughout the hotel needs updating and looks like it needs a good clean. Would not stay there again, expensive and not worth the money!!!!

We had reason to talk to the Manager and he was understanding of our problems and gave us a discount.

This is not a 4 star hotel more like a 3 star. The bed was small, old and very uncomfortable, breakfast very poor selection. One night of the 3 we stayed, came to our rooms and accosted by loud disco music, our rooms just above the function room and the dj was in full swing. We and others complained but we were told nothing could be done and the music would be off at 12.30, had to put up with this till then, impossible to change rooms or hotels, one couple with very young childen went back home, one and a half hours away. Also put in clothes for dry cleaning and when we were leaving went to get it and was told that the hotel doesn't do dry cleaning even though we handed it in with the hotels form and also handed it in when we first arrived. Would not recommend this hotel to anyone.

spa ext

Staff very friendly and nothing too much trouble for them. Facilities brilliant. Relaxed atmosphere.

WiFi only available fee in lounge/bar area and not in rooms.

It was comfortable, friendly and not noisy. Food was excellent and plenty of it.

The radiator in the bedroom did not work and generally the room that we stayed in despite being clean, could do with a good lick of paint. Staff were generally friendly but if there were problems at meal times and there were, the staff need to communicate with the clients with an explanation. No explanation leads to frustration and whether we would go back again.

It was convenient and you have parking. It is also situated in nice gardens and is peaceful.

The rooms are very well worn and tired. They do not give you a choice of pillows and the only ones available were as sard as rocks. The bed and bedding were well worn and desperately needed replacing, there was no room service menu or hotel booklet to let you know about the facilities available at the hotel they also seemed to be very short staffed considering there were hardly any guests everything had to be waited for for a long time .

Good clean hotel and spa. The staff were friendly, helpful and remembered my name. If visiting Chester again I would stay at the Brook Mollington.

I booked this hotel as there were 7 of us staying and it was by far the cheapest option I found online (much cheaper than advertised on the Brook website). I was a bit worried after reading reviews but found the hotel to be very pleasant. It's true that it's not up to 4 star standard but it's clean, the staff are very nice, and it has a large bar/restaurant area. We didn't use the spa but it looked lovely, and everyone at the hotel (staff and guests) were friendly to my family and our two 1 year olds (who loved running around the lobby.) Breakfast was also good, and the location of the hotel was perfect for visiting Chester and Cheshire Oaks. The garden at the rear is beautiful.

It's not a 4 star hotel. The entrance to the carpark is at a funny angle and barely visible from the road.

Steam room, room was cosy enough for one night. Location, the setting had so much potential was the failed on so many levels

Lots.. They ran out of Jack Daniels, The food was poor, The hotel decor was awful; tired, scruffy, tatty, needed repainting and decorating urgently. Things didn't work. The furniture was old and battered. The beauty therapist cancelled the treatment we booked. Basically this felt like a badly run hotel in a poor state of repair and other guests were mentioning the same thing to us. I'd not stay again and I definitely not recommend it.

Its location for seeing the area Easy to find

The bed was not a double it was 2 singles pushed together, subsequently there was a ridge when trying to sleep

Goog location.

On arrival we found dirty laundary in the room ie:- used bath robes. The heating in the main area of the room was not working correctly,therefore was very cold. The heated towel rail in the bathroom was not working.We were informed that they were waiting for a part for towel rail.Also the extractor fan in the bathroom was not working. You expect alot better when you book an executive room for that price. Also the fire alarm went off at 1:30am and nobody came to explain what happened.

Very comfortable, good food, quiet, clean, reasonably priced for a good standard of accommodation.