Best Western Mornington Hotel

Room was clean and in good order and I was not disturbed by any noise.

The rooom was on the small side

We could leave our bags before check in. Really liked the situation of the hotel, as it was right by Hyde Park and the tube station. The room was comfortable and the hotel was very quiet.

If I was being 'picky' the lights above the bed head were in an awkward place and tended to burn your head if you got too close.

Helpful reception staff. Good room service. Plenty of relevant brochures and up to date news and information about London.The position of the hotel makes for easy access to buses and tube.

Found the catering arrangements chaotic. Too many guests arriving into the basement dining area. Result shortage of places to sit and some embarassment for guests trying to find a place.Food lacks imagination and is very basic.Some of the food was stewing in lukewarm water.

freshly squeezed orange at breakfast

the rooms need to be refurbished ghastly slatted filthy wood thing in the ceiling of the bath .

The location of the hotel was good in relation to the venue we were attending.

The rooms were small and need an upgrade. The rooms (even at London prices) were not good value for money.

friendly staff, located in an area with fast access to all the important sights and shopping areas

Access to underground and a bit outside central busy london.

Back end of hotel look run-down and very sick.....I think it does not do justice as the inside is in good order.

The only positive thing about this hotel was it's location.

Asked for 1 x twin and 1 x double - I got 2 x double beds in tiny single occupancy rooms on the 5th floor (smallest rooms we have ever stayed in). It was obvious they were single occupancy each room only had one cup for tea or coffee in each. No air conitioning, the rooms were stiflingly hot. Showers in both rooms were defective. Covers on beds were stained. Asked for fried eggs at breakfast was told too busy ! What happened to service and looking after guests? For the price we paid for 2 x nights (£488) would expect a much higher standard. We feel we have been ripped off. Will never stay in another best(worst) western hotel after this experience. I have already told all of my work colleagues and friends to avoid this place at all costs.

Very clean, comfortable, quiet. Friendly staff

I don t like the size of the room, services and furnitures.

Great location, friendly staff

Couldn't appreciate the wake-up call at 6:00 am. Especially since I did not order it....

Good no frills hotel. Reasonable rate, good location close to tube and buses. Reasonably good buffet breakfast

The staff could not have been better. Really good, polite and really made an effort

hotel was looking tired.