Best Western Monkbar Hotel

Breakfast was not of usual standard

The location was excellent, with a short walk between my place of work and the City of York. The room was spacious and very quiet.

The rooms are badly in need of updating and rewiring and the bathrooms need replacing. The mattress was the thinnest I have ever slept upon. The pillows were proudly promoted as being hypo allergenic but they were like blocks of wood to sleep on.

The staff! First of all we were directed right into the car park by a member of staff who was arriving for work (a chef I think). Then the hospitality manager rang several restaurants for us .... finally getting into one by saying we were "VIPs" - brilliant. Every member of staff we spoke to was pleasant and helpful. We thank them all. Breakfast was good. Room was large and comfortable. Shops were within easy reach. A great weekend was had by all (4 ladies). Thanks.

Parking was a bit tight, but no other crumbles.

Staff and food were first class

Room 45 was cold (bedroom radiator didn't function properly). The external stairwell access and railing were spattered with bird droppings, and need daily attention. I mentioned these two points on checking out.

Location very good.

Asked for a room, via our booking, not road side, confirmed this at reception at 11am the lady checked and said we were courtyard facing. On entering the room after 2pm the room was overlooking the busy crossroads. No other rooms were available when asking and we had to put up with the intense traffic noise for 2 nights. Also in the evening, sat in the bar, the drains were blocked and the smell was terrible. In fairness to the bar staff they did try burning candles and spraying but unfortunaltely they said this was an ongoing problem . We decided to eat in York in the evenings due to the smell. The bathroom in room 38 was something from the 1970s with tiles like a chippy, mould under the static shower screen and the shower head leaked.

Staff very good. Excellent location for all attractions in York, longest walk was to the railway museum and took about 15mins. No need to use the car during your stay.

Very expensive for a small room, but I suppose all city centre hotels are the same. Bar food was also expensive for what was basic food. Several things in the room need repairing/replacing. Car parking is a lottery, we got the last space. I would recommend this hotel for a short stay only.

It was very close to all tourist attractions and shopping for the ladies.The meals in the restaurant were first class.No need to walk around the town looking for a good restaurant.

the hotel was convenient for all the local amenities, the staff were friendly and the service was good.

the parking at the hotel was very limited

The quietness,excellent breakfast very pleasant staff great location .

Welcome and friendliness of staff both at reception and in the dining room.

Children eat free before 7 pm. Meals therefore were great value for money . Well cooked and generous portions.

Bathroom although adequate was a bit on the small side. Certainly only room for one person at a time in there.

The hotel was perfectly situated in the city and booking on the internet was hassle free at a very reasonable rates. The hotel was also very clean with excellent facilities and the staff were extremely pleasant and helpful. Myself and my traveling companions all agreed we wouldn't hesitate in stay there again and would certainly recommend it to others!

Clean room, everything worked. Decent breakfast. Friendly staff.

Wedding reception disco till 12am but then it was the weekend in a large city centre hotel.