Best Western Monkbar Hotel  

The staff were friendly, polite and helpful at all times. There was a cosy feel to the hotel, the buildings attractively arranged around a courtyard. Excellent hotel for visiting York.

Close to central York

We were in a terrible attic room with a metal, spiral stair between the sleeping area and the toilet!!

First impressions of the room (23) were not very good but it grew on us, the corner bath was far to big for the bathroom but the main complaint was that the curtains on both windows were hanging off at the end, I do not expect this in a hotel costing over £100 per night, the breakfast was excellent

Good location for a city trip, having a car park was a bonus. The breakfasts were good. Our bedroom was very spacious.

For the price we paid the bathroom was very basic.

Proximity to city centre was good ability of Management to deal with complaints regarding the Night Porter was excellent

Room was freezing.....had to ask to have heating turned on (noting it was booked in advance during early January) Bar was closed at 10.30pm on a saturday night without warning When querying the Bar being closed without warning, the night porter was very defensive (bordering on rude) and did not handle the situation as he should have from a customer service point of view

The location is fantastic, and plenty of parking along with friendly staff. Often stayed here with friends and on other trips with family.

Just 2 things that did not sit well on this trip, 1 the TV in the room could only be seen if you were in the adjacent wardrobe. (They did offer a move but for one night this was not worth the effort). The other was that someone chose 07.50am to empty the bar bottles which woke both myself and my parents in another room.

Location was good staff friendly food very good

The staff. Excellent, every member of staff spoke and smiled any time you saw them. Nothing too much trouble and they all seemed to enjoy working there.Created a smashing atmosphere.

not a complaint as such but our room was a little small, one side of the bed a bit squashed up against the wall. Didn't spoil our break though as bed was very comfortable once we were in!

Good location ,excelent food ,and very friendly staff

Best location,staff friendly,room always clean.

Location to the city centre was excellent and the room was spacious and claen.

The traffic noise was bad but I suppose to be expected in a city,however it led to disturbed sleep on both nights. Breakfast although good quality was luke warm on both mornings. It was fairly quiet so maybe breakfast could be cooked to order. Staff very friendly though

Excellent value for money and very good location.