Best Western Montague Hotel  

Very clean and tidy with very freindly staff the late night bar was excellent location was supperb and in general the stay was great

Quiet location ,excellent breakfast,cosy lounge /bar

Room was chilly and very creaky floorboards.

Read reviews on tripadvisor stating average facilities but excellent staff and that's exactly what we experienced. There are more contemporary and modern hotels in Bournemouth but I have yet to stay in a hotel with friendlier staff.

Bar area and dining area are comfortable but basic. Front stairs have no ramp so had to keep carrying pram up about 12 steps.

The staff were helpful.

Be aware that this is not a hotel, it is a b&B. They have changed recently, and do not appear to be publicising this fact - even their hotel welcome pack in the rooms do not mention it. I arrived after travelling for a few hours, and following the instructions in the welcome pack, I called down to reception to ask about lunch - it mentioned snacks and drinks 24/7 in the welcome booklet, but didn't have a menu. I was informed that the 'hotel' is no longer a hotel, but a b&B. I was advised that their affiliated restaurant is 4 minutes walk away, and that they would try and get me a reservation, but that they only served food on site from 18.00 - 21.00. I was hungry, but had dinner reservations for that night so didn't want a full meal, but was offered 'crisps and nuts' from the bar. Not impressed. Also, there were dirty plates in the restaurant at breakfast, and the full English was overcooked (the sausage was solid inside).

Very nice . clear. Good breakfast. Friendly good value.

Staff were cheerful and helpful. Made to feel very welcome. All of the hotel was clean,tidy and fresh. Food was good. Bedrooms were comfortable and whole experience was excellent. Will definately recommend to others and stay again.

Good location, very reasonable price and very helpful and friendly staff. Have used other Best Western hotel,s before. I was responsable for selecting the hotel, for a group booking of four couple,S. Everyone was impressed, and said they would definatly use that and other Best Western hotels in future.

Met with a friendly welcome. Waitress service excellent, nothing too much trouble. Room large and nice and warm. No traffic issues and parking not a problem.

We really only had one problem-I booked a room for 3 adults and expected either a single and double bed or 3 single beds. Either option would have been fine. What we got was a double bed plus an uncomfortable put-you- up with a thin mattress. The bars underneath could be felt. We asked for a spare mattress but was only offered a single room at an additional cost which we did not want. The hotel was not full but there was no offer of a spare matress from another put-you-up which would have helped. There are no rooms that can accomodate 3 adults in this hotel, only 2 adults plus a small child. I have emailed Best Western's customer services but have not had a response as yet. I cannot recommend this hotel to anyone needing accomodation for 3 adults.

A very warm welcome staff were polite and helpful cheerful breakfast was excellent parking was a bonus one of the reasons we booked great location just far enough from the bic and town centre check in and out time were perfect will be returning and will recommend to friends and family keep up the good work you are doing a fantasic job there was a private function in the hotel but this didnt interfere with our stay kind regards Kevin & Tracey Burrowes

Proximity to bic.

Staff were very friendly and attentive. Breakfasts very good standard . Great location short walk to town and beaches . would recommend this hotel for a short stay in bornemouth

There are lifts but wheelchair access to hotel difficult

Comfortable, adequate parking, near town centre and beach, near restaurants, good breakfast

Several steps up to entrance