The Montana Hotel  

Leaving

Chris - I would put him down as the rudest most unpleasant person to deal with. I have never experienced such rudeness for someone working in the hotel industry. He would be mire suited to working with Ryanair.

I thought the location was excellent, two minutes from Gloucester Road underground, ten minutes from the v&a museum and a fifteen minute walk from the Royal Albert Hall. Hotel is located in a street with lots of interesting shops and restaurants and the hotel itself incorporates an indian restaurant. Staff were helpful and polite. Rooms have most standard facilities except a tea tray. Bathroom was small however that is reflected in the competitive room price. Would definitely stay again.

Location for Royal Albert Hall and Natural History Museum was perfect for us.

We spent over 2 hours locked out of our room because the electronic lock failed. This we understand was a recurrent problem with our room, (and other rooms) and needs addressing if other guests are not to go through the same waste of time. To add insult to injury there was a lack of communication between staff and the receptionist at check out tried to charge us a late booking out charge. The room was fine for what we wanted but I wouldn't use the word "deluxe". Ensuite shower and toilet was very cramped and you had to step up into it.

The location and the hotel stuff that was always helpful.

The things this hotel didn't offer (only one towel each day and no shower gel - I've travelled in many parts of Europe and this was a first for a 3 star hotel). The so-called "free breakfast" that consisted (if we count out coffee, water, milk and jams) of 3 plates of fruit (from tin cans, not frresh), four containers of cereals and 8 slices of toasted bread (again compared with othr hotels I've stayed in this was nothing).

The hotel was in good location for our visit to the Royal Albert Hall and Museums.Thec hotel provided a friendly atmosphere and the staff were very helpful,

The room was on the small size for twin beds. Heating in the room and bathroom was disappointing.

The location was fantastic, the staff were very friendly.the rooms were clean and tidy. Would recommend

Easy acess to Royal Albert Hall, Hyde Park Knightsbridge shops and museums.Opposite Gloucester Road Underground station for connection to Heathrow. Excellent in- house Indian Reaturant. Good air conditioning.

Very small rooms, poor on-suite facilities. Frugal breakfast, Very polite but inefficient staff. We had to be moved to a less attactive room due to water seeping through ceiling.

Cheap price

Breakfast is served too late, only from 7:15. I missed it because I had to rush to the airport. WiFi does not work on the 3rd floor, at least in room 301. I had to work in the lobby the whole night to finish my work. The porter was not helpful with dealing with the WiFi problem. He said "wait till the morning", which was impossible for me. I have never seen toilet inside the room separated just with a curtain.

Very convenient placement right opposite Gloucester Rd Station (which is a very convenient station by itself). Clean. Quite polite people.

The room was at the basement (our view was people's feet passing by) and it was rather cold. There was only soap and a broken lock at the bathroom that tore my shirt (they said they will fix it). The breakfast was rather poor. But overall ok.

excellent location and value for money.

It was close to the tube station at Gloucester Road

The hotel was not welcoming and the reception staff were not customer friendly The room was adequate but the shower was poor and there were no tea coffee making facilities

Chris on reception was particularly kind and helpful.

They have the Economy Room for a single traveller. The location is superb very close to underground station and walking distance to few places!

The lift is very slow and quite small!