Best Western Moore Place Hotel  

It is in close proximity to family and friends. Staff are friendly and helpful. Rooms are comfortable. Price is reasonable.

Our double room was tiny, barely enough room to move about! Also we had no soap or shower gel, which turned out to be immaterial because there wasn't any hot water either. When I mentioned this to the receptionist she apologised and took 15% off the room cost, which seemed very fair.

As is often the case at Best Western, the staff are very helpfull and friendly. The free WIFI is a very big selling point for me and had good coverage in the hotel with no hassle like getting codes from the reception (however, how secure is the system if there are no codes?). The meal in the restaurant was excellent, and the breakfast was vey good as well.

From a privacy point of view the room did not have any net curtains, and the room was not very well sound proofed, noise of guests walking through the corridoor just outside the room was quite noticeable. But other than that the room was comfortable and I slept well.

I am always a little dubious about staying at a hotel which is part of a large chain, however this hotel did not feel like that at all. The staff were very accommodating, the room I stayed in was absolutely spotless and very quiet. There was a lovely tranquil patio area with water feature where we could enjoy a drink before our dinner. The evening menu was excellent, and the taste was fantastic - not what you would expect from a hotel. I would definately stay here again if the need arose.

The Buffet Breakfast was good.....eggs were good, croissants good. Fruit was good. Bathroom recently redecorated. Pond landscaping done well. Happy ducks with an appealing quacking sound. Staff friendly

Lighting in room was a bit dull. Fruit at Breakfast ran out. Staff were friendly - but not always helpful! (To 'Is there any more fruit?'...'there maybe, I'm not sure' was the wrong answer)

Restaurant, waiting staff were excellent - quality of the food could not be faulted. Nice, quiet location - lots of natural light giving a feeling of being in the countryside, which, indeed we were.

Hotel is just right size. Rooms excellent. Staff are first class and very helpful but not intrusive. Food is brilliant and 3 course restaurant meal is superb value and exquisite quality and size.

Great location and setting

I was frustrated to have booked a manor room at an additional price (described as being in main house) only to find that we had a room in main hotel among the standard rooms. It was explained that the room was of an equivalent standard but the price was the same and it was pretty ordinary. The hotel was very quite and I suspect the manor rooms were not in use, but it was misleading and there was no apology.

The staff was excellent nothing was to much trouble..

the first two days the breakfasts were very good but the last three days they were very poor. ( sparse)

Staff were excellant hotel was very clean and tidy service was first class

Only minor fault was the bathroom window in room no 4 could do with a blind of some type as with the light on in the evening you feel that you could be seen through the window

It was a beautiful hotel. Fantastic views and grounds. Both contemporary and rustic design that complemented eachother. The rooms well ours was huge. Bed very comfortable to sleep in. We had a room with balcony over looking the giant pond and waterfall feature was very nice.

Confirmation letter stated rooms were bed and breakfast when in fact there not and you had to pay £12 per person for a very small breakfast, not what you wanted to argue about on your honeymoon. Food and drink very expensive.

Value for money

great building, nice environment, good location. Lovely historical building, lovely period bathroom. Not corporate, everything the same, hotel

food poor, room service appalling - orders slow or forgotten. Idealy would have been nice to have a shower in the en-suite but the bath was huge and great!