Best Western Moore Place Hotel  

It was a beautiful hotel. Fantastic views and grounds. Both contemporary and rustic design that complemented eachother. The rooms well ours was huge. Bed very comfortable to sleep in. We had a room with balcony over looking the giant pond and waterfall feature was very nice.

Confirmation letter stated rooms were bed and breakfast when in fact there not and you had to pay £12 per person for a very small breakfast, not what you wanted to argue about on your honeymoon. Food and drink very expensive.

Room was clean and cosy.

Not family oriented. We ordered dinner from the hotel restaurant and instead of potatoes we asked if we could have mash for our toddler. The restaurant didn't bother to accommodate us in any way even though the chef could have just mashed a few potatoes in no time. The restaurant wasn't busy at all. I'm highly disappointed and won't be booking at this hotel again. I expected a more professional standard.

Location to my work

There are 2 separate annexes that you will get wet walking to if you don't have a brolley. Need to get a taxi or drive to local restaurants if you don;t eat in the hotel

Relaxing and friendly Good restaurant

No safety deposit box in room

The room was excellent , spacious with view across gardens. Room was cleaned to excellent standard with large lcd Tv for entertainment. Bar area/lounge was very comfortable. Food of good quality. Staff very friendly and courteous at all times.

Hotel advertised free WIFi and has apparently got 3 to connect to but unable to connect to any of the networks at any time of day. The weekend we were there they were facilitating 2 weddings so on saturday night unable to get a meal in resturant. Also due to numbers in hotel on both mornings a buffet style hot breakfast was in use with old type warming pans that involved one person serving as a result long queues for as long as 20 minutes meant that by time you returned to table toast and beverages were cold.This apparently is case if more than 70 guests were in attendence.

We just had an overnight stay but the room was excellant, good coffee! The staff made us feel welcome and managed to accommodate our request for an early check in as we had to get ready for a wedding . Very comfortable bed and pillows.

We came to breakfast at the right time, about 8.45am, but I noticed that people turning up a little later had hardly any thing left on the cold/continenatl table so not sure if it was replenished but it needed to be as it didn't look hospitable.

The reception and restaurant staff were friendly and helpful with a very natural and professional manner. The bed was very comfortable.

Only complaint was that the bath plug did not fit the plug hole. I had to hold it down to retain the water.

Friendly helpful staff member on reception on the day we checked out (Friday 30)

Hotel only provided one towel for two people, shower was lukewarm at best. In restaurant, door through to kitchen was left ajar and my partner had a lovely view from our table of the serving and catering staff eating cold bacon whilst continuing to serve and prepare breakfast, not to mentioned the hacking coughing alos coming from the kitchen. Cooked breakfast was of poor quality, especially for £12.50. Hotel was isolated and taxi service to and from was poor - hotels booked us taxis thought their recommended company and we waited over half an hour for it to arrive before booking our own with another firm.

Arrived late Christmas night to warm welcome, staff always friendly.

Stayed in Manor Room, very comfortable traditional with large good bathroom but staircase to rooms needs redecoration.

Had a very disappointing experiance as the first expression of the room was dark cold not as clean as expected,there was no Robe in room as mentioned in the Advert no ironing board also mentioned on Advert The room service was soo poor as no one would pick up phone for very long time,and when answered,they will not delever in time,had to keep on asking for it again and again.food was cold,and was of poor quality and the list go's on.I Will certanly not recomended this place to anyone. Shaheen

The food in the hotel was very good and child friendly.

A nice hotel, but on arrival we asked if the hotel did afternoon tea, we were told no, but the pub across the road would probably have something for us to eat. However they did not. On our return to the hotel and looking through your booklet in the room, it said that sandwiches were available 24 hours a day. The receptionist did not tell us that. The room was nice but the bed side lamps were broken and could not be used, the room itself could have done with a little tlc, curtains were hanging down, not on the runners. However these little hiccups would not put us off staying again.

Helpful staff and a most enjoyable stay. I have stayed at Moore Place Hotel many times before.