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Most recent booking for this hotel was yesterday at 10:35

Score from 109 reviews Very good 8.2/10

Newest reviews for Best Western Premier Moor Hall Hotel & Spa

  • Martin
      United Kingdom
    14 September 2014

    The cuisine was very good The staff were helpful and very polite

    The bathroom was tres chic but hadn't been cleaned properly

    7.5

  • Robert
      United Kingdom
    11 September 2014

    Great leisure facilities

    Wi-Fi very limited

    6.7

  • Anonymous
      United Kingdom
    11 September 2014

    Food is excellent and the grounds are beautiful. The staff were attentive, but not overbearing. Made to fell very welcome. The bar service was slow, however it was clear that one member of staff was new and the others worked well to train him. The simple apology for the delay was all that was needed and delivered without fuss.

    The grey tinge to the bed linen and robes, also the stiffness of the bathrobes. The poor signage to get to the bedrooms. The cleanliness of the conservatory windows!

    6.3

  • Colin
      United Kingdom
    11 September 2014

    Staff were friendly Breakfast was great. Loved the sausages.Got upgraded for nothing.

    9.6

  • Martin
      United Kingdom
    1 September 2014

    Room very comfortable, bathroom spacious modern and clean. Staff friendly and helpful.

    Coutry Kitchen restaurant - room uninspiring as was the carvery food. Very disappointing.

    9.2

  • Tina
      United Kingdom
    21 August 2014

    Spar and bar

    10

  • David
      United Kingdom
    20 August 2014

    The staff were polite

    No bath in en-suite. For an excellent location the view from my room was poor

    7.9

  • Anonymous
      Romania
    18 August 2014

    -Excellent facility - the SPA is great - Location - good restaurant

    - The unfriendly front-office staff - on one day they have forgotten to clean my room - tiny room (room 015)

    6.7

  • Paul
      United Kingdom
    14 August 2014

    The room was large Seating as well as a bed Big TV in the room Tea and coffee facilities in the room Dressing gowns supplied Shower gel and shampoo etc. provided Plenty for breakfast Rooms were really comfiotable

    The staff were not too personal and seemed a little corporate and not warm. I dont have a full English breakfast so I asked for scrambled eggs on toast and got a portion fit for a small child so had to go to the buffet to obtain some more breakfast that I did not want.

    7.1

  • Louise
      United Kingdom
    12 August 2014

    Room facilities Ensuite facilities Leisure club/Spa Staff helpfulness in checking in and out and help with luggage Restaurant and bar looked inviting but did not use Gorgeous views of golf course from the terrace and pool.

    Some noise from residents returning to their room from the Charter Suite after event.

    10

  • Darren
      United Kingdom
    10 August 2014

    Attentative staff, breakfast good, spa area very clean

    Nothing

    9.2

  • Daniel
      United Kingdom
    7 August 2014

    Clean, friendly staff, nice accommodation, free wifi & a decent gym ... Nice setting and conveniently positioned close to Sutton Coldfield town centre.

    No shower gel/shampoo in dispenser on arrival and was not refilled when room cleaned. Facilities could perhaps do with a bit of modernisation.

    7.5

  • Peter
      United Kingdom
    5 August 2014

    The staff were really nice and friendly

    7.5

  • Thomas
      United Kingdom
    3 August 2014

    Couldn't find anywhere to park, staff didn't seem to care. Another guest told me that the lawns were open and I may find patking there. Not what you want after a long day on the road.

    5.8

  • Simon
      United Kingdom
    1 August 2014

    Location and grounds were good and staff very friendly. Food in Oak Room was excellent.

    8.8

  • Philip
      United Kingdom
    1 August 2014

    Location

    Booked a Sunday night. Children's play area was set up right outside bedroom windows when there is plenty of room at the end of the building with the swimming pool / bars. Screaming kids from wedding party outside window until after midnight. Other members of party had room near wedding reception which did not end until after 2am. Do not stay here if you want any sleep!

    7.1

  • Anonymous
      United Kingdom
    31 July 2014

    Everything.

    10

  • Jerry
      United Kingdom
    24 July 2014

    Beautiful countryside setting with delightful staff

    Very slow service at the bar

    9.2

  • Amanda
      United Kingdom
    24 July 2014

    Lovely setting. The room was very clean and nicely appointed and the bathroom was very modern.

    The bed was very unsupportive and although there was space for a large double it was a small double. We could not use the leisure facilities after 11.00am.

    7.5

  • Nigel
      United Kingdom
    24 July 2014

    Staff were very helpful, friendly and profession. A very enjoyable stay.

    9.6

  • Ann
      United Kingdom
    20 July 2014

    Clean,friendly employees, near our daughts home,beautiful setting

    Food was very British for Americans....silly answer .but ..setting was GREAT and near our daughter's home.

    9.6

  • Kenneth
      United Kingdom
    18 July 2014

    Setting

    Room was above Kitchen , And air con could not cope with the heat .There was a wedding going on with Disco on for half the Night ?Great if you were part of it but if not it was he'll.

    5.4

  • Anonymous
      United Kingdom
    17 July 2014

    Beautiful grounds, great location, comfortable beds. Very nice bar.

    The staff were well-meaning but there was no attention to detail. Orders were forgotten, sandwiches were beef when we asked for chicken, soft boiled eggs weren't, coffee was awful. The staff appeared overwhelmed - were there enough of them to cope?

    7.1

  • Anonymous
      United Kingdom
    15 July 2014

    Noise of early morning delivery lorries waking me up

    8.8

  • John
      United Kingdom
    14 July 2014

    Comfortable Room Friendly staff - especially the Chef! Nice terrace Parking

    Gym opens too late

    7.1

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