Best Western Moorside Grange Hotel & Spa  

Leisure facilities: general pool + spa good; spa for over 16s very good; gym, squash courts + studio classes excellent. Excellent bar meals. Good walks around.

Having to put £100 on debit card as a "hold" for just 2 nights stay (overall not an issue, as deducted at check-out, but created a negative impact upon arrival).

Staff very helpful and polite. Lots of places around in the hotel to relax with food/drink or neither. Enjoyed the pool. Good walks from the hotel.

The wake -up alarm call system went wrong and woke one of our party at 7.30am on her sleep-in day. In rooms on the first floor you can hear noise from downstairs.

I loved the location, the food and the room.

The situation of the hotel was ideal for walking and sight-seeing. Breakfast was good, and diningroom staff were pleasant and helpful.

The rooms would have benefitted from having in-room security boxes. There was only one lift, which broke down on our first morning there - not ideal if you are elderly or have a baby in a pushchair/pram.

I loved the free use of the spa and gym.

Being on your own for business and when having a meal given a table for 4 people in the middle so you stand out! Most places put you on a two seater table along a window or wall.

we stayed overnight after a party night great choice at breakfast

room and some areas looking a bit tired

Great value for money, good location, friendly staff

Has potential to be a lovely country hotel.

Room was not cleaned properly, old soap left in room. Room was very cold, and most of hotel was in a shabby condition and could do with a revamp. Breakfast was below standard and overall the stay did not represent good value for money. The health club and spa was also a bit tatty and on the occasion when we phoned through for an appointment the member of staff in question was not particularly helpful..

The location was lovely - even in the low cloud that we encountered - it must be beautiful in the summer. The room was OK, but good value as we stumbled onto a special offer for 3 nights. Weekend breakfast was very good.

Our bathrooms was dated and needed some investment. Sadly on one day we had neither heating or hot water - not the hotels fault, but annoying all the same.

I have been there on many occassions. We love the location and staff are friendly etc. Its a very relaxing stay it could do with modernising but its comfortable as it is. We enjoy swimming, walking, the gym and most of all the jacuzzi area and relaxing suite. I must say the food there is also excellent with an excellent choice. Overall its a must!

Location, spa facilities, cosy bar, buffet breakfast & friendlyness of staff, price.

Everything was very relaxed and casual and the staff were very helpful as well

One of the reasons we chose the hotel was for it's supposed proximity to Buxton which is listed on the website as 7.5 miles. However, the hotel is situated at least 15 miles from Buxton which was a disappointing start to the holiday and detracted from our plans. The first room we were shown was freezing on arrival, and shabby in appearance so we asked to change rooms. The second room was a bit better on the surface but on closer inspection, we found the carpet to be threadbare in places, damp in the corner of the bedroom ceiling, the bathroom to have mildew along the bath, damp and mould on the ceiling and the cistern to make a loud noise every time it was refilled. Check out was a pleasant 12 noon, however, the cleaning lady wandered in to the room without knocking well before this time. All in all, very disappointing - we will not be going again.