Mountain Park Hotel  

very friendly staff good value will use it again

The food at the Mountain Park was excelent. Our breakfast set us up for the day. The room that my parents stayed in was to a very high standard. The surroundings were stunning and the bar area was relaxed.

The first family room they gave us had a fly problem. I went to reception and they moved us straight away. The second family room we had had not been cleaned properly and had a dirty beer glass in it and smelled of smoke and had spilled milk behind the kettle. I didn't want to go back and complain again but did see the cleaner and asked her to clean up the milk, and gave her the glass. She wasn't appolagetic. The radiator in the bathroom wasn't workin and felt cold. Did ask for it to be turned on or repaired. But this wasn't done. In fairness to the hotel they knocked off the charges for the breakfast which reduced our bill considerably.

The location was good as e were using it as a sopover. Staff were friedly and the meal in the restaurant was good

The bathroom wasnt very clean and there were durty socks left in the room

We stayed at this hotel when we arrived we got our room keys and the room was very spacious, it had 2 twin beds in a nd a double so it was great as we had our 3 year old with us so lots of room to play around. We went for a stroll into the garden where there was some very out dated climbing frame, 2 swings and a slide that look like they had just painted then to cover the flaking paint. We eat dinner in the evening which was very good. But breakfast well where do I start!! We had to lay our own table, these was no menu card to show you what they did for breakfast, they never gave you teaspoons for you tea or coffee we had to ask on both days, no napkins. so although the rooms were good they need to train there staff more.

We booked a room as we had booked the function room for the night. Staff very accomadating and polite. good food for the function. Room was comfortable for our needs (tv's are small). Goode location not far from Chester and close to main expreesway (less than 5 Mins). Very good breakfast and their were other friends who had rooms who were a bit fragile and late for breakfast but the were still served. All in all an enjoyable evening and stay.

Bathrooms could do with updating (minor point).

We stayed in room 7 which has been refurbished and was lovely decorated, we stay here as it is close to family and is a very well priced hotel and very clean with very helpful staff

Excellent Hotel will stay again in future,rooms very well designed. We had three rooms,standard,and two family rooms Very good place to have a wedding,or short-long break.

Excellent food both in the bar and breakfast. Beautiful setting. Friendly staff. Nice large comfortable rooms. Excellent value for money. Would certainly stat here again and recommend it to others.

The hotel is in a very picturesque location and the building is attractive as you drive in. The modern bar and Moroccan themed restaurant are both well decorated and the staff were very friendly and welcoming; though we had to go on a little hunt to find them! The hotel room was simple and dated but comfortable enough and value for money. Breakfast was very satisfying with the usual cereals and a full English cooked to order.

Walls are quite thin and it would also be nice to have some decaf hot drink options at breakfast.

The relaxed atmosphere

The room was very clean having been just refurbished and very well presented the bed was comfortable and the bathroom very clean. However the hot and cold taps in the shower were on the wrong way round so could scald someone. When I pointed this out at the checkout she stated they knew and were waiting for it to be fixed- but there was no warning in the room!. There was not a hair dryer avaiable which she also stated she knew about- good job I came prepared. The surroundings were very nice as was the bar area an and the function room.

The booking in process took twenty minutes despite having a print out from prior booking. One person was given a dirty room and another had to wait 30 mins for their room key. The breakfast was poor more what you would expect in a B & B. No chioce of fruit, pastries, meats cheeses fruit juice yogurt e.t.c This was brought to the table as was tea and coffee no offer was made to replenish any of them. The toast was like cardboard.The buffet for the previous evenings party ran out resulting in half the party having to wait the food was nice but not enough of it. It seemed like they were trying to get the maximum profit from the minimum outlay.

Very quiet.

The room smelt mouldy, and had no windows to see outside, only roof lights.