Pot holes in car park. Difficult to park on the weekend due to multiple wedding parties. Need a separate dedicated coach area.
Went to take some photos of the Library and its gallery on Sunday evening and was sad to see that the room hadn't been cleared or cleaned following an afternoon tea party. A beautiful room like that should always be kept in prime condition. There didn't seem to be any staff around on Sunday and Monday.
In the bedroom we kept getting woken up. It was difficult to close the bedroom door as the wood kept sticking, and had to be pulled sharply causing it to bang. Several rooms had the same problem, plus door alarms that kept ringing. Room walls are thin. Could easily hear neighbours TV and sex life.
There was a bizarre motion sensor fitted to bathroom light and unless you kept walking around the bathroom, the bathroom light kept going out. The towel rail was locked at 18 degrees centigrade so the towel rail and bathroom was constantly cold. Wash basin plug was missing and the guest soap kept falling down the plug hole.
Couldn't access the hotel wi-fi.
Bar staff absent. Went to reception to ask if anyone was serving in the bar, but receptionist was also in the back office and out of sight. Took 20 minutes to work out how to order an evening meal and drink from the bar.
The food in the Grill & Restaurant was over priced. £3 for a side salad consisting of a few pieces of rocket, half a tomato and half a mushroom.
The breakfast experience was awful.
A basic buffet choice, with cold plates which made the food cold.
The breakfast service was atrocious.
First morning, no acknowledgement on entry to breakfast in the Library. Didn't know where to sit or how to order anything not seen on the buffet table. Was eventually asked our room number, then left to it. Day 2, breakfast was in the Ballroom. I asked for a poached egg and waited 15 minutes to receive it. The restaurant wasn't busy at the time, with only 2 other people eating.
Beautiful building and garden.
Location near to countryside and lots of places of interest.
Newly decorated bedroom and bathroom. New carpets. Quality linen. Effective black out curtains. Generous hospitality tray.
Reception staff welcoming. Restaurant manager attentive and knowledgeable. Couldn't fault housekeeping staff.
Spa & Gymn available
Nearby pub had lamb steaks, peas & mash for £4.99
Nearby flower shop very helpful