Best Western Mount Pleasant Hotel  

I consider the Best Western Mount Pleasant to be the one of the nicest hotels in Yorkshire we staying in an executive room and it was really nice, in fact so nice, we did not go out at night because we just wanted to stay in and enjoy the room. We have visited this hotel two or three times now and have always been extremely happy.

Pleasant and friendly staff ensuring customer satisfaction.

Delightful staff and service . I would be pleased to stay again .

Room was fine, spacious and a four poster bed

I pre-booked a table in the restaurant as an obvious business traveller. I was not told in advance that there would only be the Xmas menu at £33 -even more at weekends and this was only November. The food was dreadful. The duck terrine came without its promised pear chutney and with undressed salad leaves. The main course of lamb had to be sent back as inedible - very tough and the vegetables were poor (some frozen.) Instead I choose a king prawn risotto which was appalling and which arrived without veg. I was able to each the five prawns (which were not king incidentally but overcooked.) The pudding of nut and caramel tart was flavoursome but stodgy. I really object to having to pay £33 for awful food and have no business alternative. I am a former Egon Ronay inspector and have rarely met with food so unpleasant. I did not dare risk the cooked breakfast. Staff were pleasant and helpful but no one really took on board my complaints about the cost of the food; I still had to pay for it even though I did not eat most of it. I think business travellers should be forewarned and an alternative put in place for those who do not want to eat a festive meal alone and at that price.

Loved the size of the room, and the on site Therapie. Staff were very welcoming and happy to help.

Some of the serving staff at breakfast seemed unprepared - lack of basic items on the table, I.E. cups, napkins, milk and butter. But they were very quick to sort these issues out. Also one of the dressing gowns provided was rather tatty, had at least 3 holes and previous guests hair. It was left out with towels to be colelcted, but seemed to have been left.

excellent facilites and lovely atmosphere - would certainly stay there again both for business and personal reasons

Convenient

Too busy!! Support/staff times slow

Excellent service from all staff and very helpfull. Rooms spotlessly clean and spacious!

Only one comment the breakfast(full English) appeared to have ben pre cooked and only just warm!

The privacy was brilliant, it was calm with a very pleasant environment

The rooms were beautiful, the staff were friendly and professional, the food was great and I would really recommend this hotel.

stayed just the one night,lovely room, staff very friendly and food very good would stay again.

the helpfulness of the staff generally Efficient Reception Food breakfast was good so was a late night snack.

It is too big 172 is a huge room with tiny twin beds 150 paces from reception The shower is a good idea but the actual showering space is small and a bath as well is too much The towel rail is fitted out of plumb The towels were very nice.

Room was large and very well equipped. Perfect English breakfast.