Hotel Penzance

Very clean and comfortable room and excellent service, will use again if in the area

It was a bit difficult to find as my Sat Nav didnt recognise the Brittons Hill Address, I had to ring the hotel for directions and the name of another road to put in my sat nav

The only hotel I've lived in with a peacock on the breakfast terrace. Excellent food.

A lift would be nice.

The hotel rooms and restaurant were very well appointed and clean. The decor was tasteful and appropriate. The staff were friendly and very helpful.

The cooked breakfast was cooked beautifully but wasn't quite as generous as I would expect, but that's a very minor point as there was an excellent buffet breakfast also available.

Sea view, good choice of breakfast, service, knowledge and approach of staff

Weren't able to park in the car park but street parking within a short distance was available

Friendly,helpful staff; comfortable room & good facilities therein. However, as we were only there for about 12 hours (off train at 9pm and departed at 8.30am to catch Scilly Isles ferry), we had no opportunity to enjoy the hotel very much - hence above are first impressions only

In room 1, we noted a rather unpleasant - though not excessive - smell in the shower, which was probably from the drain. Should be resolved to avoid further adverse comment.

Very friendly with a good atmosphere

Clean rooms and bathrooms with enough towels etc.

Shoer in the bathroom - just didn't have a good shower - very weak and water kept switching between hot and cold.

Friendly and helpful staff. Good location (up a steep hill) in walking distance of town centre, harbour and art galleries, and with easy access for railway station. Good views over bay, town and harbour. Excellent food, but necessary to book for dinner as the restaurant is open to non-residents.

Friendly helpful staff - very professional restaurant staff. Excellent meals from a diverse menu - breakfast and dinner. Availavilty of afternoon tea. Delightful views.

The staff were friendly, the food was good and the view was excellent. Nice building too.

The shower in room 21 was the only negative point. The water changed temperature randomly, there was no fixing on the wall to hang the shwer head and there was no shower curtain.

Good food.

Used Cornish local food at every opportunity

The service was friendly and extremely efficient. The room was comfortable, very clean and good value for the money. The restaurant was terrific - breakfast included gourmet selections, not just the standard "full English."

One reason I chose the hotel was that it advertised free wifi. This turned out to be only 1/2 hour every 24 hours, and there was an extra charge for more time. Also I felt that sometimes as a single woman I was not always treated equally in the restaurant, though it depended on who was working that particular shift - some staff members were very helpful and considerate, others less so.