Mount Sorrel Hotel  

There was nothing about this hotel that I liked. We arrived on a Saturday afternoon and the staff seemed to be rushing us through our book in. We had booked a double room and found that we had a twin bedded room. A wedding was in progress when we arrived however reception made no comment and placed us in a room above the function room. The radiator valve in the bedroom had been broken and the heating could not be adjusted, the room was extremely hot we had to sleep with the windows open, making the noise from the wedding even more intense. The bathroom had a overhead shower over the bath with no mat or handrail for safety use which I find extremely dangerous. There were dirty marks on the bathroom flooring. The music stayed going until 1.30am and having travelled from London we were exhausted and could not get to sleep. When the function finally finished guests could be heard returning to their rooms loudly. Following morning we went to the dining room for breakfast we were not greeted by any staff and when I could not find a table for two went back to the staff to ask if ok to sit at table for four, I received a grunted remark. We sat down and had to find out ourselves were cereal etc was located, I asked the waiter standing around for a bowl he did not seem to know where they were, he went off to find them when he moved I could see they were behind the reception. After 30 mins of waiting and not being offered any toast or tea, a couple beside us received their breakfast & made the comment this was not worth waiting one hour for. On the next evening we returned to the bar for a nite cap, bar staff were covering the bar and reception creating a delay in drinks being issued. Bar staff advised that there was no draught lager due to a busy wedding the previous evening. When we returned to our room a dirty glass had been left in the hallway from the previous night. Also our rooms had not being serviced and we did not have any clean towels.

I will never return to this this hotel or the area until further hotels are built.

We really enjoyed our stay at Mount Sorrel because it was a really warm and inviting place to stay, the staff were a real pleasure to speak with and nothing was too much trouble. The food was excellent,the breakfast in particular. The swimming pool was nice and warm and although we did not use the gym this time, it looked very good and next time we stay I will make sure I use the treadmill. The prices in the bar were very good, and the Hotel itself was spotless. So we look forward to our return visit.

We went to Barry to see the locations of Gavin & Stacey, the hotel was clean & in a good location (if you don't like hills then walking is out!) The staff were excellent & the rooms large & basic but clean. The breakfast was outstanding (buffet) For a short stopover it was well worth the money.

No complaints that I could find.

vewery nice staff and very helpfull spotless and very comfortablelovely food my husband and i will be staying again thank youmr and mrs kift

Not many guests so very quiet

Tired and needs a some spark

it's a traditional hotel with a modern twist. Lovely big rooms, good food and a modern pool and gym. Good location near station and not far from beaches.

Supposed family room extremely small. Bathroom tiny as was the leaking shower. In our 2 weeks of travel this was the highest price we paid and by far the worst accommodation - should certainly not have 3 star rating.

Comfortable bed. Good black out curtains. Reasonably quiet.Hairdryer. Tea/Coffee facilities

wall lighting in room blew and so limited light availability. Would have liked bedside lamo and also more TV channels to choose from. Non- residents can't be served in bar after certain time which wasn't too good either. Room was a bit dark due to its position in building

Staff were friendly,bar open 24 hours,good facilities for sweeming pool,sauna,gym.

The room to small,no washing basin(shower only),the window frames old and rotten.

The staff was very friendly and very helpful,the room was very clean,which goes a long way when you can get into a bed with nice white clean and fresh bed linen

Confortable room with excellent view.were there for only a few hours so limited knowledge of facilities.

Bathroom was poor, two bulbs didn't work and it had a sterile 80's feel. Bedroom had a connecting door to another room, we had the plesure of hearing everyword of our neighbours conversation.