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Newest reviews for Muirhouse Country Lodge

  • Shooter
      United Kingdom
    May 25, 2014

    Location good. Male receptionist very friendly and professional.

    No hot water in basins. My mother is 87 and was told by the receptionist to boil a kettle for a wash! She has raynards and cannot grip but this was not acceptable. I spoke to the duty manager on Friday morning re the water, he was going to ring a plumber but we heard nothing else. He said if things weren't resolved we could have a reduction of payment but we had left on Saturday before he came on duty. Things were not resolved therefore we would like a reduction as promised. We were offered a different room but as I had booked for ground floor this was out of the question. On the first morning my husbands breakfast was cold, this was immediately rectified but should not have happened in the first place.

    6.3

  • Anonymous
      United Kingdom
    November 3, 2013

    carpets were very stained. 3 lights not working in room. ensuite was very cramped. shower took 45 minutes to drain owner was very indifferent at check out

    3.3

  • Andris
      United Kingdom
    October 9, 2013

    friendly staff ,nice and cofortable rooms!

    10

  • Gina
      United Kingdom
    September 25, 2013

    We had a wonderful stay. The staff were very friendly and went the extra mile. we were attending a wedding in troon and the taxi service was very busy due to Ayr races being on but no bother to the owner, he arranged for us to be dropped off at the wedding in syle in his merecedes. Thank you Steve. We had lunch and breakfast and enjoyed both. Very relaxed atmosphere.

    8.8

  • Meagen
      Spain
    September 22, 2013

    Close to airport very friendly staff

    Lots of stairs, we had to repack our bags before flying again so had to lug all bags upstairs

    8.8

  • Anonymous
      United Kingdom
    September 17, 2013

    The breakfast The dining room. The fireplace. Plenty of staff

    Two senior staff members were fairly rude and also extremely nosey (whilst others were regularly nice).

    6

  • Anonymous
      United States of America
    September 17, 2013

    staff very helpful

    Dirty, poor hot water, 4rd floor without elevator, poor beds, very substandard in general.

    5

  • Anonymous
      United Kingdom
    September 14, 2013

    Being able to Take my dog and the food was home cooked.

    Wifi never worked

    5.4

  • Anonymous
      United Kingdom
    September 13, 2013

    The Lodge was ok and it was clean (except stains on sheets). The Breakfast was good - choice of Continental and Cooked.

    The check in was very unprofessional. The lady at reception was making comments about us Polish taking jobs from Scots. I'm working in hospitality and I have never came across such poor customer service. The actual name of the property should be sorted as the check in and Breakfast was at the Manor Park Hotel. There were stains on the sheet, the sink in the bathroom was too small - could hardly wash my hands. The heater in room 31 was making noise all night even that it was switched off.

    6.3

  • Susan
      Italy
    September 7, 2013

    The staff were generally friendly (but they were all in the other hotel).and the breakfast (also in the other hotel) was good. The proximity to the airport excellent. The room was fine except for the problem described in the other section.

    The hotel is really an annexe to another hotel. There were no facilities in the Muirhouse itself and if you neded to speak to staff you had to walk down a busy road to the other hotel. I had a problem with a flushing toilet in my room all night which was difficult to resolve as there were no staff available. Also my tea making equipment was lacking (no cups or kettle). However I did get a discount because of it.

    7.5

  • Bob
      United Kingdom
    September 5, 2013

    Never actually got staying at the lodge, when we arrived we were told to check in at the sister hotel The Manor Park, which looked far superior. We were delighted when the guy on reception offered us the two best rooms in the hotel for the same price as the lodge. We were heading to a wedding in Troon, and this was only a short taxi ride away. We had an excellent meal in the restaurant and a few drinks in the bar, and an excellent breakfast the next morning.I would also recommend this hotel for a park and stay if travelling from Prestwick Airport.

    7.9

  • Alex
      United Kingdom
    September 5, 2013

    Room - not good. Stained carpets. Poor shower. No bedside lights. Sour milk. Uncomfortable beds.

    3.3

  • Bernadette
      United Kingdom
    September 3, 2013

    Breakfast was good

    Shower was broke and cold staff did not fix after asking room no wardrobe mirror very poor. Shower mouldy broken and cold water, Room carpet dirty and smelly. Cramped room with nowhere to hang clothes or get ready with no mirror. Very poor

    3.8

  • Robert
      United Kingdom
    August 22, 2013

    pleasant staff

    room was poor bathroom bad We where not in the muirhouse lodge we in the mannorpark hotel car park full very very bad

    4.5

  • Caroline
      United Kingdom
    August 15, 2013

    Staff where great ,rooms ,clean and breakfast was great staff could not do enough for us .

    Only thing the beds where uncomfortable .

    7.5

  • Anonymous
      United Kingdom
    August 9, 2013

    Breakfast service was a bit disappointing, staff seemed as if they hadn't had enough training.

    8.3

  • Anonymous
      United Kingdom
    July 25, 2013

    I was very pleased with the reception we received. The staff were very helpful and when they got really busy at mealtimes not one member of staff shirked stepping in and helping with service.

    That Booking.com did not tell us that you had to book in at the sister lodge Manor Park Lodge and we spent over an hour riding up and down looking for Muirhouse Country Lodge when all the time we were right outside Manor Park Hotel. This needs to be sorted out

    9.2

  • Daniel
      United Kingdom
    July 14, 2013

    Helpfull pleasant staff, good food,comfy room.

    Car park could be better organised.

    9.6

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