Nailcote Hall  

The service was great, friendly helpful staff.

The outstanding quality was the Staff. Without exception they were friendly and helpful - a rarity these days. The rooms were very clean and well furnished as was the hotel overall. Food was very good , both the main restaurant and bar snack menus were comprehensive and breakfast was superb. Though a mainline rail service runs close to the hotel,the noise level from trains was very low and unobtrusive. We travel extensively and internationally, Nailcote Hall compares well anywhere in value for money and local facilities.

This hotel is full of old world charm. Creaking floorboards, beams, log fire in dining room. All the food we ate was great, from breakfast to afternoon tea (warm scones - lovely) and dinner in the restaurant, it was all superb. The staff could not have been more attentive and professional. The indoor pool is very nice too.

It was only on our second day that we realised there is no lounge for the residents to use. There is a bar and dining room, but no where to sit and read in a quiet corner, so afternoon tea was served in the bar.

the ambience, the building, the staff were faultless. dinner was fabulous. our room was comfortable airy and clean. we will definitely make it our hotel of choice when next we need to be in the area

Friendly staff, lovely room albeit a bit noisy and good location

Sadly, the downside was the dining room. When we entered there was nobody there to seat us for a while. After being seated we were then left without a menu or drink for quite some time and had to ask for both. It then took an hour to be served the first course. The manager made an appearance at the end of our meal and asked if everything was ok to which we said that there had been some initial problems. He did not ask what they were but did compensate both of us with a drink for which we thank you. We felt that the dining room was understaffed which probably accounted for the situation but it only takes seconds to hand someone a menu and ask what they would like to drink. WeI would still recommend you but would suggest that whoever makes a reservation check to see if you are hosting an event evening if noise was an issue

A most enjoyable stay with pleasant surroundings. The reception area could be improved, it was slow booking in and slow booking out as there was a mistake on the bill.

The hotel is stunning with quality rooms and a free leisure centre attached which was excellent.

The hotel has delusions of grandeur, it promises the earth when you talk to its staff, but they don't deliver. Forty minute delays in the restaurant, food that is inedible or not what was ordered, and indifferent wine. I was expecting to pay through the nose in the bar and restaurant but I was also expecting quality food and service. The staff were scruffy and almost fast food like in their automaton responses, with little or no personal inniative or common sense being displayed.

It was very quiet and peaceful. We live in a rural area so sometimes find it difficult to sleep if near a road, this Hotel was well situated and very quiet, apart from the usual noises of toilets flushing etc in the bathroom above ours. It seems that most hotels would benefit from better internal sound proofing. Would not hesitate to stay at this hotel again at the right price.

The staff were very friendly,the food was excellent.The locstion was perfect for the NEC.I would 100% stay there again.

The only problem was the bed was very uncomfortable and the sheets did not fit the bed

Great Hotel and staff...will be going back

Pease and quiet

Lovely room. No bar/fridge;bath robes. Apart from that very good

Friendly staff, nice clean room with a large comfortable bed. Good range of hotel facilities.

Not a massive amount of soundproofing between rooms but not too bad and the room might have been a bit too warm if we actually experienced a hot summer. It would have been nice to have a fridge in the room.