Chelsea Cloisters  

Nice but small roomed place for 3 people in a safe Chelsea neighborhood.

Limited closet space, uninformed staff, Tiny kitchen

Very poor beds and a all windows need replacement. Very displeased this was such a noisey hotel. Not worth it to stay there ...even with a "budget" mindset

We arrived after a long journey, at 4.00p.m, believing from our confirmation paper that the room would be ready at 2.00p.m.. We were asked to take a seat in reception as our room was not ready. Although the staff were polite, we waited until 5.00 before we were able to get into our room. The corridors surrounding us stank of cigarette smoke. We had to be at our appointment at 9.30, but would have had to be out of our room by 10.00 anyway.

Staff efficient. Room a little difficult to reach (hotel takes up a large city block, so there was a walk from the elevator) but room was newly made-up, clean, well-organized, and quiet. Skylights (on 9th floor) and pocket door ro separate main room a plus, Kitchenette useful, though no regular oven and few utensils. Recently renovated. Maid service Monday-Friday.

Payment arrangement awkward. Payment is upfront for entire stay, so recourse may be limited if room turns out to be undesirable. Carpet had a few stains, but this is getting picky.

The location of the accommodation was excellent and made for easy commuting in London. Staff were very accommodating too in providing us with the appropriate rooms for the number of people. Staff assisted with room change and the rooms and room sizes were very good and comfortable.

Confirmation of correct size of accommodation.

I liked everything about the property. Number one amazing location, near both South Kensington and Sloane Square. The people who work there are helpful and friendly (in particular the doorman George.) The apartments are functional, and to be honest for the money more than you can expect for chelsea prices!! It is the perfect base in my opinion for a city stay, will be going again soon without doubt.

Location is great,just 5 minutes walk from South Kensington Station

The room is extremely small and need some refurbishments. Also,don't trust the picture posted on the website.

The little, fully equipped kitchenette enables one to whip up a quick meal in the evening and a decent breakfast in the morning, which is particularly good when traveling with kids. There's a Sainsbury just around the corner, which makes it even easier. It's 5 minutes' walk from South Kensington and Sloane Square stations, which is particularly handy when you need to use the Tube a lot.

There are certain little things that can be improved. Doorhandles tend to get stuck or rattle, for instance. There was a leak from the roof after a particularly rainy day (top floor).

Location, price. It suited the purpose excellently

the only thing going for this hotel is its location

tiny rooms, very outdated. nothing like the photos on the website, a real let down.

The location.

The hotel did not meet our expecations not the description on your webiste. The staff were unhelpful . We had to ask for a room change as the door hit the bed and we couldnt even walk round the bed. In the second room the bed was so small my husband fell out of it - twice! The tv didn't work and was only replaced on our last night. Out of the five nights we stayed we were woken up on two nights by people trying to get into our room at 2 and 3 am. Then we were woken up every morning at 6am by workmen. No, we will not being going back.

The loctaion could not be improved. The staff were friendly and helpful and the room, although small, was clean and well appointed. I also found it useful having a kitchen so I could have breakfast in (there's a Sainsbury's across the road). All in all a very convenient, comfortable and reasonably priced place to stay.

Not too far from the tube, really nice area, felt safe.

The foyer is quite plush and shows this on the website then the room is very basic and a little shabby.