New Chelsea Cloisters  

Nice but small roomed place for 3 people in a safe Chelsea neighborhood.

Limited closet space, uninformed staff, Tiny kitchen

Clean appartment, nice personal, good position.

Small kitchen.

The location of Chelsea Cloisters is perfect for my purposes. I accomplished much in a short period of time. I prefer it to a hotel as the rooms have a small kitchen to make breakfast or any other meal and wash clothes. The staff is friendly and helpful.

Location attracted me

The time I arrived I seen that nothing was as was shown at pictures. Rooma small, poor furnishing, almost dirty and very old at everything. I chose to lose money and leave the apartment to go elsewhere so I did not have to spoil my holidays due to accommodation.

The way in which the prices have gone up - I paid £30 more than this time last year and that is why we have stayed here far less than last year during the autumn (4 less visits)

Handy to shopping and tube as well as room to move. We were on the 7th floor which was good as could be noisy lower down.

Long walk with bags along narrow corridors with heavy fire doors to many of the rooms.

Fantastic location and good facilities.

The internet was difficult to access and we had to use a public wifi which was not secure.

The location was excellent and the hotel was very good value for money. Also, having a kitchen was a very welcome bonus.

The location was great... The staff were friendly and I was given a spacious, clean and comfortable room. Definite return trip!

The location was very convenient

The fridge had been left shut and stank! This meant we were unable to use it. The double bed had to be the most uncomfortable bed in the world, it felt like it was going to collapse at any moment. The apartment was far too hot due to the underfloor heating and the noise from air ducts outside made keeping the windows open awkward

Nothing. I had a reservation for a one bedroom appartment and at our arrival they wanted to gave us one studio. Luckily I had the print-out from booking.com and they caved-in. The guy at the reception kept saying" show me the proof that you made a reservation for a one bedroom". Eventually, we found it. Horrible. We were with our two and a half years old daughter. Imagine us in one small room.

Everything, The toilet was "almost" defective. One must be very skilled in order to flush the toilet. We had to call for their plumbers. The windows were single pane! Room 133. Imagine the draft in this corner room when the wind is blowing in London. No heat and no instructions on how to start the heating system ( if any). Smell on the corridor is horrible. Smell of food mixed with cigarettes and old cigarettes butts. The furniture in the room is like the whole room was furnished from a garage sell. The sofa was defective ... wanna sit on it.... You'll end up with your feet in the air. The fire doors on the corridors are heavy, narrow and impossible to open when you have a luggage in the other hand and /or a child around. The fire doors in that hotel will act like a trap in case of a fire due to the exceptionally narrow corridor . Onestly, I'll check with the fire department at the City of London on that. Briefly, I'm a one pissed-off client of that hotel.

Location is good,

The room is not clean.I Saw some small animals on the bed.there is no reason to stay again.

Only the location. The service and the rooms werenot really satisfaying. They charged us 7 days for cleanining but in fact for two days nobody came to cleane.