Chelsea Cloisters    

I enjoyed seeing from my well appointed window on the seventh floor Aircrafts approach the Heathrow Airport to make their landing, as well as proximity to the many eating places.

Guests who would not sleep as it were and night and their many door bangings.

location is very good. good price as well for south kensington.

Position

Cramped accommodation, damaged furniture, very uncomfortable beds, no hairdryer in apartment, mould growing in bathrooms,

Great location Reasonable prices (for the area) Got a free upgrade from a studio to 2 bed apartment

no plug in bath toilet flush did not shut off properly hotel corridors could do with a serious facelift

position

a little cramped, some maintainence needed

Great location, 3 blocks from South Kensington tube stop. Our one-bedroom apt. was roomy for the three of us; our adult daughter slept on a fold-out in the living room, which was not quite comfortable. The flat had a bath and a half and a fully equipped kitchenette. The view from our flat was fantastic: the London skyline was especially lovely at night. There is a Sainsbury a few doors down and of course Chelsea is a lovely neighborhood. In all, it is a great value for the location and we would stay there again.

Staff were helpful when we had questions but not at all welcoming or more than civil. They could use some lessons in customer relations.

the hotel is within walking distance of South Kensington Underground/Piccadilly line allowing easy access to Covent Gdn etc. A good enough place to lay your head but not much else

The entrance to Chelsea Cloisters is lovely but once you get past that the remaining place needs an uplift. The room (141) we had had seen better days.

Location was superb. Easy access to transportation

The fact that there is no Internet and have to pay extra to get one

Friendly staff, great location, apartment had everything we needed. Lots of resturants, cafes and Sainsburys close by great part of London.

Our stay at Chelsea Cloisters started off with us arriving at 2pm, as requested, only to be told to wait in the foyer with many other people. We were eventually taken into the office where we were told that the accommodation we had booked 2 months ago was no longer available. We were a group comprising 2 families and we had made sure the type of accommodation would mean none of the children had to sleep alone. What was offered meant that two of the children had to sleep without an adult. We then went to the apartments to find 2 of them had an overwhelming smell of smoke also the drawers contained several items of dirty clothes. We were allowed to change the dirty apartment but then were on different floors. As they are apartments we were informed they are not bound by the no smoking rules. We eventually got settled at 4pm which meant it was too late to visit the Natural History Museum which we had planned as we had to go straight to the West End for our show. The lady in the office said that she would inform the manager of our problems and he would contact us the following week. Despite a letter from us the following week we have heard nothing

Location and 24h reception were the plus points. Definitely VFM for such a location. Staff was helpful and nice.

Rooms were run down, a lick of paint would make a difference and new silicon in the bathroom. Carpet looked pretty shabby too.

The foyer

Everything else, room was cramped, bed was the smallest double we have ever slept in apart from a caravan on a camp site.

Over priced Dirty Too hot Faulty Window Old fashioned Smelly Dangerous plug Noisy Rude staff

overpriced poor accommodation

Good staff

I could not find any piece of soap in the room. Only shampoo and bath gel. No free wi-fi.

The staff at the Cloisters were outstanding, particularly Anya (sic) in the letting office who went out of her way to help us with our stay. The location is only 5 minutes walk from the underground and shops etc very close by. Overall an excellent stay.

The room was great although the bathroom facilities were a little dated. Unfortunately we had an inner facing room rather than street facing however we weren't in London to sit in the room and look out the window so this wasn't an issue.

I think the only good thing I can say is the location is very close to tube,shopping and restaurants and it was nice having the stove top and mini oven.

Very old, in much need of up grading. Staff wasn't very friendly. Washing machine is a joke took 4 hours to do a load of wash. Bed was very uncomfortable (hard)

Location & Value....

It is very central

Based on our experience as a family, plus, that of others booking in which we witnessed, they sell families a two bedroomed apartment so you can all be together. However, when you come to book in, they then tell you they do not have one free, resulting in families being split up. we ended up on floor 9 and floor 6, lucky for us our children are 13 and 17, but we witnessed this happen to a family whose children were very young. plus, the apartment's are often tired looking.

Door between master bedroom and bathroom didn't close because the bed was in the way.

The studio room suited me perfectly and the location is excellent. Everything was clean and functional. It was value for money.

Once you get past the smart entrance area the decor and carpets were old which took some of the gloss away from the experience. The bed was also too small and moved around. A heavier bigger bed would be good.

Excellent location with good facilities. Friendly and efficient staff.

Room was a bit warm.

The location. The independance. The view (we was at 8th floor).

The location is excellent. I stayed in a one-bedroom apartment on the 9th floor, the view is amazing and the size of each room were very good. Nice kitchen with a oven, fridge, toast, and washing machine, 2 bathrooms and the bedroom was quiet big. It wasn't perfectly clean but it was ok. So it has no luxury, but it's a very good option to stay in London.

The staff wasn't very nice, they weren't rude, but you didn't felt the friendly welcoming from other places that I've been to.

The high number of young people you see around the corridors all day long. The room was very well furnished

The noise from the neighbour's room