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Thornhill Road, Cardiff, CF14 9UA, United Kingdom – Show map
Excellent location — rated 9/10! (score from 109 reviews)
Rated by guests after their stay at Best Western Plus - New House Country Hotel.
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109 verified reviews
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Best Western Plus - New House Country Hotel's staff speak: English
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Golf course (within 3 km), Fitness centre
Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte), Special diet menus (on request)
WiFi is available in all areas and is free of charge.
Free public parking is possible on site (reservation is not needed).
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Luggage storage, Laundry, Dry cleaning, Ironing service, Trouser press, Meeting/banquet facilities, Fax/photocopying, VIP room facilities, Bridal suite
Newspapers, Non-smoking rooms, Facilities for disabled guests, Heating, Non-smoking throughout
14:00 - 00:00 hours
07:00 - 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 5 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged GBP 25 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 109 reviews
Value for money
Show reviews from:
Just 3 miles from Cardiff, The Park Inn by Radisson Cardiff North features a fitness suite, a grill restaurant and colourful bedrooms. With free parking, the hotel is 5 minutes from the M4.
Score from 431 reviews Very good
Village Urban Resort Cardiff is 4 miles from Cardiff’s lively city centre and the Cardiff Bay area.
Score from 308 reviews Very good
Northeast of Cardiff, this comfortable hotel has clean and stylish rooms close to the A48(M) and the M4 motorways, for easy access to and from Cardiff.
Score from 390 reviews Good
On the A48, just off the M4 motorway, only 5 miles (8 km) from Cardiff's city centre, the hotel offers great value, with free parking and spacious, comfortable and modern en suite rooms.
Score from 284 reviews Very good
Location and relaxing atmosphere
Trying to get there Please in future make it VERY obvious on the booking form that the postal address is different from the satnav address - not half way down the page in small writing!! It took us an hour extra to find the hotel when my daughter age 12 was supposed to be having an early night before a swimming race. Very upsetting
Everybody was so friendly. Staff were excellent. Food was great value for money. Excellent access to city centre and millennium stadium.
Everything was great
Views of Cardiff. Good breakfast. The hotel has many character features.
room very warm, no air conditioning.
Engaging staff and pleasant surroundings. Not as bothered by the ubiquitous wedding party as we had anticipated
Slightly overpriced- we paid 150.00 for b and b. To be honest, the facilities and location and facilities did not justify the costs, would have thought 100.00 more appropriate
Great location Fantastic food
The bathroom stank of damp and mildew. The shaver socket was not running at full power. The breakfast was poor. Not at all recommendable. Far too expensive for the poorest of hotels.
Location, the room was large and the bed comfortable. Warm and clean room.
Staff were very helpful they allowed us a late check out so my husband could come back to the hotel for a shower after running the recent Cardiff 1/2 Marathon. The hotel is in a quiet but convenient location and the view is beautifull.
We can always rely on this hotel for good service, food and a great room
Barman and waiter were very helpful Room had good view Food was good, (had a bar snack) Manager got back to me promptly about the 'flood in the bathroom
A lot of water appeared on my bathroom floor while I was out of the room. This would have been really serious if I,d gone in there during the night. I suggested leaving the towels down as I thought this safer. The new Receptionist (next day) hadn't been told about this but she did tell the manager, who emailed me
The food was very good and what staff there was were competent and polite. Unfortunately, the hotel does not employ enough people and those that work there are run ragged.
The hotel is geared towards events such as weddings and business meetings. I'm sure they do a great job for these, but the individual holiday maker is definitely a second- class citizen here. We complained to the management and they basically said "tough!" There is not enough staff to service everyone and so individual travelers are left to wait until the weddings and business meetings are taken care of first.
We loved the location and the size of the room and bathroom. Lovely homely, country atmosphere.
I rang to check about a top I had left there, and nobody got back to me about it.
Room - very comfortable, spacious and clean. Evening meal in restaurant very good too.
Room service breakfast!! £10.75 plus £2 for bringing to room VERY poor value for money and luke warm tea, cold plate and hence luke warm food. No chance to order fruit instead of cereal and no toast even! For that price I had fruit juice and cooked breakfast and undrinkable tea. Should have mentioned at time but was leaving very early and was late - hence no time to eat in dining room. Should cost LESS in room not more! WIFI dreadful - had to give even my mobile no and agree to be hounded by them to get access and had to then keep logging in!!!
The views from the hotel were great. Had a lovely big room with balcony. Great customer service particularly from Paul. The afternoon tea was great and dinner in the restaurant was also of a high standard.
If I'm being really picky... The noise from the wedding in the marquee at night but it didn't spoil our stay.
Aspect and service
Stunning views large room
Wonderful views. Lovely friendly and helpful staff. Restuarant very good food. Our room generally good. Bed comfortable.
If I was being really critical the room needed a few more lights.
1. Position 2. Night porter dealing rapidly with noisy guest.
Being woken by noisy angry and drunken wedding guest departing past 1 a.m.
Comfortable room. Very large bathroom with great shower. TV and wifi available
In a 2 weekday night stay there were 3 different weddings - not a problem but made us feel like an inconvenience in our paid for hotel.
Lovely room on top floor with balcony and views across to Cardiff Bay. Good location between Cardiff & Caerphilly (central Cardiff approx. 20 minutes by car). The hotel has an excellent restaurant and a varied Table D'Hote menu. You can also order bar meals if you prefer. Breakfast is continental style but plenty of choice.
Having to leave!
country location access to Motorway high standard of rooms Wi-Fi service
Entrance not easy to find
Fantastic views over Cardiff
Everything except NO lift
Someone had not passed on request for ground floor room ( hotels copy of booking didn't state request) as per hotel had wedding on so unable to switch room.
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