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Thornhill Road, Cardiff, CF14 9UA – Show map
Excellent location — rated 9/10! (score from 94 reviews)
Rated by guests after their stay at Best Western Plus - New House Country Hotel.
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78 properties in Cardiff
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94 verified reviews
They speak your language
Best Western Plus - New House Country Hotel's staff speak: English
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Golf course (within 3 km), Fitness centre
Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte), Special diet menus (on request)
WiFi is available in all areas and is free of charge.
Free public parking is possible on site (reservation is not needed).
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Luggage storage, Laundry, Dry cleaning, Ironing service, Trouser press, Meeting/banquet facilities, Fax/photocopying, VIP room facilities, Bridal suite
Newspapers, Non-smoking rooms, Facilities for disabled guests, Heating, Non-smoking throughout
14:00 - 00:00 hours
07:00 - 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 5 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged GBP 25 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 94 reviews
Value for money
Show reviews from:
This waterside hotel is just 10 minutes’ drive from Cardiff’s lively city centre. In a peaceful setting, it has an award-winning restaurant, a modern health club and spacious rooms.
Score from 416 reviews Good
Set in an iconic building, with stunning views across Cardiff Bay, the 5-star St David’s Hotel features a luxury spa, stylish bedrooms and an innovative restaurant.
Score from 963 reviews Very good
In the waterfront area of Cardiff Bay’s old East Dock, only 20 minutes’ walk from the heart of the city centre, this modern hotel offers well-equipped, air-conditioned rooms.
Score from 518 reviews Very good
The Future Inn Cardiff Bay is a modern hotel situated 400 metres away from the Wales Millennium Centre.
Score from 1555 reviews Very good
We loved the location and the size of the room and bathroom. Lovely homely, country atmosphere.
I rang to check about a top I had left there, and nobody got back to me about it.
Room - very comfortable, spacious and clean. Evening meal in restaurant very good too.
Room service breakfast!! £10.75 plus £2 for bringing to room VERY poor value for money and luke warm tea, cold plate and hence luke warm food. No chance to order fruit instead of cereal and no toast even! For that price I had fruit juice and cooked breakfast and undrinkable tea. Should have mentioned at time but was leaving very early and was late - hence no time to eat in dining room. Should cost LESS in room not more! WIFI dreadful - had to give even my mobile no and agree to be hounded by them to get access and had to then keep logging in!!!
The views from the hotel were great. Had a lovely big room with balcony. Great customer service particularly from Paul. The afternoon tea was great and dinner in the restaurant was also of a high standard.
If I'm being really picky... The noise from the wedding in the marquee at night but it didn't spoil our stay.
Aspect and service
Stunning views large room
Wonderful views. Lovely friendly and helpful staff. Restuarant very good food. Our room generally good. Bed comfortable.
If I was being really critical the room needed a few more lights.
1. Position 2. Night porter dealing rapidly with noisy guest.
Being woken by noisy angry and drunken wedding guest departing past 1 a.m.
Comfortable room. Very large bathroom with great shower. TV and wifi available
In a 2 weekday night stay there were 3 different weddings - not a problem but made us feel like an inconvenience in our paid for hotel.
Lovely room on top floor with balcony and views across to Cardiff Bay. Good location between Cardiff & Caerphilly (central Cardiff approx. 20 minutes by car). The hotel has an excellent restaurant and a varied Table D'Hote menu. You can also order bar meals if you prefer. Breakfast is continental style but plenty of choice.
Having to leave!
country location access to Motorway high standard of rooms Wi-Fi service
Entrance not easy to find
Fantastic views over Cardiff
Everything except NO lift
Someone had not passed on request for ground floor room ( hotels copy of booking didn't state request) as per hotel had wedding on so unable to switch room.
Large room, french doors opening into small porch area, fantastic views.
Wi-Fi was ineffective Service was poor Dinner was far too expensive for what was delivered All up, poor value for money
Wonderful views from terrace. Large bathroom with bath robe. Excellent value for money
That I only had a one night stay.
Utter tranquility with a lovely view. The staff were, without exception, absolutely delightful, and made my short stay extremely pleasant and relaxing. I was very fortunate to be provided a wonderfully large room, with a 4-poster bed, view and balcony. It was a heavenly recharge after busy city stays in numerous places. I ate in the restaurant and they were very accommodating.
Spacious rooms quiet hotel, lovely view over Cardiff, bar open late, efficint staff
Too much starch or smell on bedding, sat nav couldnt find either of the 2 postcodes.
Idylic location, friendly staff, amazing dinner. We enjoyed it all and will be back.
Coffee... too weak and too cold.
I requested a quiet room however there was a patio area directly outside my room where people were having drinks until the early hours and breakfast from 7 am. Not happy after requesting quiet room. Not acceptable
A nice size room with glorious views
Room especially bathroom needs a quick freshen up but thats being picky
Beautiful hotel so elegant and couldn't bear to leave so booked in for a second night. Would like to have stayed a week!
Having to leave!
Beautiful location. Spacious room with a view of Cardiff Bay. Excellent breakfast and friendly staff.
We stayed here before and the satnav code left us on the M4. We still found problems with the satnav code despite the new code appearing on the booking form. It still leaves you a good half mile from the hotel although thankfully on the right road!
The atmosphere and surroundings were wonderful.
Lovely location and an excellent room. Very good free Wi-Fi Good quality breakfast
Only crisps available in the bar.
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