Brook New Bath Hotel  

Location was good, we had a weekend break & the stroll to town was pleasant.The room was old but clean, bathroom was fine , clean & bright, nice tiles. The bed wasn't particularly comfortable, as springs felt through. Breakfast was very good, the best assortment of fruit I've had in a long time ,nice plump prunes instead of dried up ones, all very good.Lounge and bar very nice & friendly staff. Receptionists very helpful too. I have already recommended it to friends.We will come again if the price is right!!Thank you.

Only that things got a bit more worn the higher upstairs you got. And the bed.

I found the surroundings very pleasant. Breakfasts were of a good standard. Parking facilities were good.

Customer service was poor. My wife stood on a paving slab outside our room which broke and she dropped about 1 foot onto pipework below. She rang reception to report this immediately. All they said was they would send someone to repair the hole. They didn't ask my wife if she was ok - which she wasn't as she had jarred her hip and twisted her ankle. Not once during the stay did anyone speak to my wife about the incident. If it had been an elderly person who fell through this broken slab, they could have sustained far worse injuries. We also noted that the broken slab was placed back over the hole and this is how it remained for the following three days we were there.

room pretty clean and good reception staff

hotel looks very tired. service at breakfast extremely poor. feels more like a £25 a night hotel

the location of the hotel is the only thing it has going for it

The hotel is very dated and tatty and in need of a makeover, it had no sound proofing at all and the bathroom was not not to the expectations you would expect for the price we paid

The manager was very understanding when we made a complaint

The hotel is very old and in need of modernisation, the mattress was worn to the point of collaspe, the food was not good and not as advertised - they had no beef salad and would not offer chicken as an alternative - however the general manager accomodated this the next day by giving us our food and drink for free - he and the receptionist were lovely and said the hotel has character!

Comfortable, good service and in a good location just outside Matlock Bath (5 min walk to shops/restaurants) and a good base for Peaks Walks with or without a car. We travelled there by train which was not an issue at all. Good breakfast and bar. There is a pool too. Room huge, good tv and dvd in room and pleasant bathroom

Room decor was a little tired but the room was huge and comfortable

All the furniture was old and shabby

It was clean and the shower worked well.

Dated decor throughout. Looks like it had a glorious past.

The location, & friendly atmosphere

The exterior decor needs updating, looks dowdy, furniture in lounge looks dated & old.

Location

The first room we were offered in a 60's extension to the main hotel had no heating on when we arrived and was cold and smelled musty and damp. We asked to be moved to a better room. If the hotel was full and had to stay in the original room we would have been thoroughly unhappy and depressed

The price, the location and the surrounding countryside with wonderful walks.

The indifference and incongeniality of the manager.

Big clean bath. Relaxing lounge area. Quiet bedroom. Nice, very clean breakast table and good breakfast. Attentive staff.

This hotel is the most run down I have ever stopped in. The building appears to lean in all directions, if the windows,door frames, squeaky floor boards and door hinges are anything to go by. The carpets are delapidated and covered in water stains and wall paper is hanging off., Generally. The geo-thermaly heated plunge pool is a joke, its freezing, as are the changing facilities. I'm not sure that the sauna conforms to current building legislation either. Its the stuff of nightmares and would make a good setting for a horror film. But, even after all this, my wife and I had a comfortable stay.

The hotel is in picturesque grounds and is in an ideal location for Matlock Bath. Check in and check out was quick and efficient.

Hotel bedroom areas could do with redecoration. Breakfast was an additional cost and was expensive compared with hotels of a similar standard.