Brook New Bath Hotel  

Location was good, we had a weekend break & the stroll to town was pleasant.The room was old but clean, bathroom was fine , clean & bright, nice tiles. The bed wasn't particularly comfortable, as springs felt through. Breakfast was very good, the best assortment of fruit I've had in a long time ,nice plump prunes instead of dried up ones, all very good.Lounge and bar very nice & friendly staff. Receptionists very helpful too. I have already recommended it to friends.We will come again if the price is right!!Thank you.

Only that things got a bit more worn the higher upstairs you got. And the bed.

I found the surroundings very pleasant. Breakfasts were of a good standard. Parking facilities were good.

Customer service was poor. My wife stood on a paving slab outside our room which broke and she dropped about 1 foot onto pipework below. She rang reception to report this immediately. All they said was they would send someone to repair the hole. They didn't ask my wife if she was ok - which she wasn't as she had jarred her hip and twisted her ankle. Not once during the stay did anyone speak to my wife about the incident. If it had been an elderly person who fell through this broken slab, they could have sustained far worse injuries. We also noted that the broken slab was placed back over the hole and this is how it remained for the following three days we were there.

room pretty clean and good reception staff

hotel looks very tired. service at breakfast extremely poor. feels more like a £25 a night hotel

the location of the hotel is the only thing it has going for it

The hotel is very dated and tatty and in need of a makeover, it had no sound proofing at all and the bathroom was not not to the expectations you would expect for the price we paid

The manager was very understanding when we made a complaint

The hotel is very old and in need of modernisation, the mattress was worn to the point of collaspe, the food was not good and not as advertised - they had no beef salad and would not offer chicken as an alternative - however the general manager accomodated this the next day by giving us our food and drink for free - he and the receptionist were lovely and said the hotel has character!

the location. The lounge was a pleasant area to relax in and the evening meal was most enjoyable

polite helpful staff..

i booked online & expected the £45 total (quoted & paid online) to in fact be just that..the final bill was for £60,describing the online deposit as matured ? more transparency please..ic

Loved our stay at brook new bath hotel..stayed christmas eve,new years eve,and once more at the end of january...the staff are very helpfull and freindly and the rooms have been lovely with great veiws over the outside swimming pool and matlock bath..the breakfast was excellent and again the staff were very helpfull and freindly..will be going back over the summer.

Nice location, close enough to walk in to Matlock, lovely to be able to enjoy the spa, if the pool had been open would have been great to go swimming. Nice relaxed and friendly atmosphere.

There wasn't anything I didn't like about the place.

The New Years eve dinner dance

The location and breakfast

The hotel is very tired and needs a urgent refurbishment

Dirty shelves in cupboard in room. Carpets in corridors dirty No one at reception on arrival (waited 10 minutes and then knocked on a door marked 'private' to get receptionist to come to the desk) Room was on a pronounced slope ! My bottle of water slid off the table. No reasonable desk space to work (I.E. the work desk accommodated the telly)

The staff were very good and very helpful and friendly. The room was clean and very sufficient.

The decor was in great need of an overhaul throughout the hotel, other than the dining room.