Newbury Manor  

Superb al la carte restaurant food. Good location to newbury racecourse. Great hot tub.

Room furnishings dated & showing signs of wear & tear.

I stayed in an Executive room with balcony, overlooking the river and gardens.The room was spacious, exceptionally clean and the bed extremely comfortable. The Restaurant had a beautiful river setting and was situated only a few metres walk from the Reception.

Maintenance of the fixtures and fittings in room needed major repair. The curtain had a massive rip from top to bottom & the Roman blind on side window had no cord (so had to be twisted and held back by an elastic band) Also drawer hinges broken & bathroom door hook hanging off. Requested bacon,tomatoes & mushrooms for Breakfast, received 2 rashes of bacon, but only half a tomato & half a small mushroom, had to request the other 2 halves!! (Have already e-mailed the GM with all the above issues)

lovely setting, good room, food very enjoyable

toilet hadn't been cleaned thoroughly

Good hotel in good location.

Couldn'nt control hot water on shower. Website offered bar meal option, none available. Only option was a la carte which was expensive but very nice. Was good value at offer price of 80.00 per night B&B, but would never pay the 180.00 full price.

The Location, Grounds and facilities.

Friendliness of staff and cleanliness of all facilities

Good location. More character than a business hotel like a Hilton with friendly staff.

I couldn't find the tv remote.

location was on main road near many shopping facilities but once inside the grounds of this grand hotel you could have been in the countryside. It was only a short drive to many surrounding villages and towns which made it very convenient for us. Great value for money.

Lovely facilities and location

Food was stunning , lovely touches like homemade Biscuits in the room and homemade bread at breakfast

Location is good, our room was of a good size. Breakfast was ok if a bit slow. Staff were ok. Fitted the description, more or less.

Typical English hotel. Tired furnishings and decor, stained carpets, but basically clean. Residents bar being used by office party when we were there, but it's close to Xmas I suppose. I wouldn't really rush to go back, but it was ok for the purpose we wanted it for, I.e. Somewhere to stay overnight whilst attending a business function. Pity really as the location with the mill pond is nice, and a bit more thought might have it working better, but then what do I know about running hotels.

Great location for Newbury Racecouse. Nice hotel with good food and good service

The hotel itself was fine, although the decor in our room was a little tired. The hotel staff are friendly and capable. Our experience in the restaurant, both at dinner and at breakfast the next morning, was a bit short of the mark for what we paid. The food is excellent: beautifully presented, tasty, good portion sizing - and deserving of its aa rosettes. The service, however, is not. I don't feel 20 minutes to be given a menu, half an hour for a drinks order to be taken or 45 minutes to make a food order (after having to ask) is acceptable. Neither was the exceptionally poor product knowledge of the waiting staff. Food redeemed the experience - but only just.