Premier Inn Newcastle Central    

I was very impressed with the staff and the facilities

Staff all helpful and v friendly. Great breakfast. Ideally located for city centre.

The friendly staff, the reception staff were particularly pleasant and helpful.

Staff

Could do with an upgrade

Tasty buffet breakfast, Costa Coffee Express in the lobby.

Friendly and helpful staff. Good choice of breakfast - included. Large, comfortable room, clean bathroom.

Bit tricky to find but found it to be very central - went to a concert at City Hall and it was very near.

Ideally located, clean tidy and staff very friendly and helpful! Have stayed here several times also when known as another hotel chain!

Comfy bed Central location Close parking at a good price Excellent breakfast

The staff were very friendly.

My wife & I had a very poor night's sleep, due to: a) people shouting and banging on doors in the corridor all night; b) fire alarms activated at approx. 0530

the location was spot on for my needs

there was not enough tea/coffee in the room.

Central location Comfy beds Breakfast Waitress at breakfast was so helpful about where we needed to go - she was a Northumbria university art student . Can't remember her name but she was great .

The steak in the restaurant needed a hacksaw! And dinner service was so slow . Also the shower wouldn't turn off properly in the morning .

Staff friendly and helpful

Lack of parking assigned to the hotel

Friendly staff always willing to help.

Price for a breakfast, as a pensioner I do not eat more than a slice of toast and a cup of tea so it was price wise expensive at £8.25.

breakfast

Buffet Breakfast (English) very good) I don't Know if Continental visitors may prefer a bit more selection? but good for me. Choice of pillows in room good idea. Staff noted my request as light sleeper.

A great value hotel in central Newcastle, just a short walk from Eldon Square. All you can eat breakfast was great.

The only downside was the small bath, but as I prefer to shower this had no bearing on things.

central location

weather was windy so it kept us awake

Everything

No free Wi-fi zone and limited to two devices only if voucher purchased

Everything

No free Wi-fi zone and limited to two devices only

The location and the breakfast.

The room (604) was very poor, to start with the heated towel rail did not work, the soap dispenser did not work, the overhead air con unit was noisy, the extractor fan in the bathroom did not work,the two beds were at different heights and to put the top on it the people next door were talking loud all night. For the price we paid for this hotel (£205 for 2 nights) I found it very poor value and I would expect some compensation for what was very poor standards within the hotel.

Location

The central heating - aircon did not work it was very cold

Excellent location and staff.

TV didn't work. It kept flashing up a message saying no signal. Air conditioner very noisy and kept me awake until I got up and worked out how to turn it off.

staff

my friends didn't like the sausage in the restaurant for breakfast

Staff very helpful and friendly and very apologetic when unable to put right problems with room. Gave refund for not having a good nights sleep. Additional bedding and heater supplied when asked for.

The bed side light was broken and off the wall, reported it nothing done. The bathroom door was not secure ( sliding door)due to the design no stoppers at the bottom of the door reported it no action could be taken due to fault design. The room was a disabled room, bathroom large but the toilt had a push button flush which cannot be used if disabled person has problems with hand eg arthritis and unable to flush toilet. The bed was too high for disbled guest. When arrived at hotel approx four o'clock pm coffee machine in reception out of order and vending machine broken. When returned to hotel approx eleven o'clock only coffee available black and vending machine still out of order Room cold air con / heater noisy through the night.