Premier Inn Newcastle Central    

Shopping area a short walk away. Attending an event in Grey St, location very convenient. Staff very efficient and helpful. Quiet outside hotel during the night so did get a good nights sleep, unlike some other areas in the city which can be rather noisy.

Having to pay at check in. Room too small for two adults.Not enough hangers.Ancient hair dryer with a short lead reaching nowhere. Group of females in PJs &Nighties at breakfast enough to put you off your food.

The staff were fantastic! Up for a laugh yet professional at the same time and extremely helpful.

The showers weren't hot enough. We paid extra for the breakfast and the food was warm at best.

Easy access to city

Steve on reception was extremely friendly and very helpful .for a Sunderland fan he was excellent . The twelve o'clock checkout , superb!

concert at metro area, the old city

poor car parking

staff . clean

price to high - expect to pay this price in london i have put no to question 5 but only on the cost - everything else ok

Room size & facilities. Reception staff refunded the cost of the room after my wife mentioned that a local disco had kept her awake until 2am - this was made as a comment, not a complaint, but the staff immediately offered the refund without being asked!

Rooms at rear of building can be disturbed by noise from local disco. IIRC, no tea/coffee in rooms. Room we had was on the cold side and temperature could not be raised

Everything, excellent value for money.

The adj. Carpark is £1.30/hr 8.00-17.00. it belongs to the council but would be nice to have a discount for hotel residents.

Proximity to city centre. The staff were excellent. The rooms were very comfortable.

Very little, excellent hotel, will go there again.

closer proximity to the shopping malls.

too small a room.

lovely staff ,great room .great bed

Did not have breakfast included in price (for what we paid it should have been) no iron in room.no conditioner or shower caps, toothpaste in room .(again a norm for hotels of this standard and price)

The room was reasonably clean and comfortable.

They charge 74 pounds for what is essentially a bed, with minimal mod coms. Internet access is NOT included in the price, which is surprising provided the high price tag of the room. Breakfast is not included either. My personal opinion is that a room of this sort in a city like Newcastle should not be charged at more than 50 pounds a night.

Staff were very friendly, welcoming.

I was very impressed with the staff and the facilities

Staff all helpful and v friendly. Great breakfast. Ideally located for city centre.

The staff were very efficient. The room was clean and the bed was comfortable.

The room was the smallest one I have ever seen in a hotel. It was very noisy in the hotel with people banging doors etc. Cleaners coming early in the morning and being very noisy. The noise from the night club below was excessive. We actually thought our window was open. Cars revving engines and crowds of people on the street ( and we were on the seventh floor). All in all a very noisy hotel with tiny rooms.

The friendly staff, the reception staff were particularly pleasant and helpful.

Staff

Could do with an upgrade

Tasty buffet breakfast, Costa Coffee Express in the lobby.

Friendly and helpful staff. Good choice of breakfast - included. Large, comfortable room, clean bathroom.

Bit tricky to find but found it to be very central - went to a concert at City Hall and it was very near.

Ideally located, clean tidy and staff very friendly and helpful! Have stayed here several times also when known as another hotel chain!

Comfy bed Central location Close parking at a good price Excellent breakfast

The staff were very friendly.

My wife & I had a very poor night's sleep, due to: a) people shouting and banging on doors in the corridor all night; b) fire alarms activated at approx. 0530

the location was spot on for my needs

there was not enough tea/coffee in the room.

Central location Comfy beds Breakfast Waitress at breakfast was so helpful about where we needed to go - she was a Northumbria university art student . Can't remember her name but she was great .

The steak in the restaurant needed a hacksaw! And dinner service was so slow . Also the shower wouldn't turn off properly in the morning .