Best Western New Kent Hotel

convenient location

The bed was one and a half foot too short

room 5

room 19 very poor but clean windy night slates loose on dorma banging all night needs soughting asap.

The Newcastle Area, site seeing etc.

Lack of Privacy, Window blinds missoing in room 17.

Location was convenient for where we wanted to be. Bedroom was clean and bed comfortable.

There was a strange, bad odore when i first entered my room. When i got into bed i realised that the smell was coming from the bed linen. It stunk of stale tobbacco, a horrible sickly smell! By this time it was to late to do anything about it.

The room though small was clean and comfortable. Food was fine, and generous portions. Good shower. Felt quite comfortable as a lone female traveller.

It was hot weather and the room was quite warm. The boiler was being serviced so there was only a trickle from the wash basin taps. There was a notice about this at reception but it was not drawn to my attention and I only spotted it later. Parking at the back is limited.

Dining room with excellent menu and attentive staff open until 9.00pm allowing you to relax over supper after a long drive. Good simple non-pretentious wine list at a reasonable price.

Efficien, clean ideally situated for my stay.

The only reason I booked was because I need a smoking room and was offered one. On arrival I was told that there were no smoking rooms at all. I was misled by the hotel's web site and the booking.com web site.

Easy going staff, and clean rooms.

Located away from the City Centre, which at least ensured a good nights sleep. And, for the record, we found Newcastle to be a great city with some very friendly people.

Everything creeks. Our floor creeked badly which must have annoyed the guests below and, likewise, the floor above our room made a lot of noise. Also, when we arrived we were put in a room that had not been made-up although that was apologetically rectified by the man on reception. Still, not a good first impression.

The cleanliness and quietness inside the hotel was first class with a well laid out provision for breakfast.

Although the staff were quite efficient I found that the general atmosphere appeared to be too formal for the size of the hotel.