Nightowl Carlisle Ltd (Nt Services)  

Staff were lovely!

Shared bathroom was not clean and the place looks unsecure.

Convenient, inexpensive.

I could not find it! I was looking for Nightowl Hotel or Nightowl Motel. In fact the place is called Nt Services or Carlisle Truckstop. I will know next time! But it would help if Booking.com named the place, the same as the signage used by the hotel, so in this case Nt Services. Hence my 'fair' score below.

We had a comfy stay, it was just a stop over for us on a long drive. We booked the family room and were very pleased with the 2 rooms we were given with a shared bathroom dividing them. Both rooms were clean and warm, the bathroom was tired but clean and plenty of warm water.We also took our dog and he was made to feel welcome too. They provided plenty of tea, coffee and biscuits and all in all as a stop over we would recomend it and will use it again..

Finding the place was tricky even with sat nav as even once we had arrived it was so badly lit we couldnt see it!

It was next to the m6, the few staff there were very nice people and welcomed my dog.

It's a truck stop, so a bit grubby.

The friendly Staff were excellent

Some Noisy water pipes - otherwise Great Food, Great Company

Location and the ability to book in at anytime of the day or night. Friendly staff also made the experience more enjoyable.

A basic appearance and facilities but you get what you pay for!

sadly we got the news that my father in law was in hospital and has been diagnosed with a terminal brain tumour, as we live quite near london, it is a 5-6 hour journey in the car. we have been driving there and back on the same day every weekend for the last month but my son who has a haulage company said that he had heard that nt services was very good value and only just off the motorway. We decided to give it a try, and when we first saw it wondered if we had done the right thing! but i'm pleased to say that it was exactly what we needed. It was an excellent base for what we needed, close enough to dumfries hospital for visiting and also close enough to Annan where we were trying to secure a place for him in a home We had a call from the police on thursday to say that he had gone missing,so travelled on friday instead of saturday,hence the booking. The room was spotless,there were tea and coffee facilities and lots of hot water for a nice hot bath,we couldn't work the t.v. but didn't mind because we were too tired and just went to bed. And that bed........I would like to hve taken that home with me,that was the most comfortable bed we have ever slept in. we then noticed that you can take pets there by arrangement which is even better because the reason we have been travelling in one day is because we have no one to leave our dogs with. thank you so much for making this terrible situation a little easier, we will be back xx

the only thing wrong was that we couldnt get the t.v. to work, i;m sure that would have been sorted out if we had reported it to the staff, but it didn't really matter because we were too tired anyway.

Room rate was excellent. The room was outdated but still had all the basic facilities, maintained well and quite spacious. Family rooms have two separate doors with tv in each room and the kids can sleep on their own.

Difficult to locate the hotel.

As a Motel/Truck Stop it was exactly as it should be. A comfortable, safe, room for the night, with no frills, conveniently located just off the motorway. The room decor is absolutely basic but more than adequate for an overnight stop on a long journey. The price was excellent - good value for money. Friendly staff were on hand to assist with any requests, such as placing us in neighbouring rooms to share communal facilities.

We had to run the cold tap for 5mins+ to get it cold - the pipe must run along side the hot pipe. Inefficient, but I suppose it stops them freezing in the winter! This would not be the hotel to choose for a holiday stay, although it is close enough to be able to get into Carlisle easily.

Adequate for porpose

Room small, area not pleasant.

The staff were pleasant and helpful. The tea making facility in the room was good. Towels etc., also good.

The rooms look like dormitories. Not a pleasant ambience. Unfortunately, one of our friends was bitten by bed bugs and had to go to Morrisons to get some spray to fumigate the room. He was the main driver and, as a result was tired and grouchy the following morning.