Norbreck Castle Hotel  

My wife and I both enjoyed a relaxing time and using the pool and spa facilities. We used the Norbreck as a base so that we could go out during the day and spend a few nights in Blackpool town however we only went into Blackpool one evening as we enjoyed watching the entertainment provided at the hotel. We also liked having areas where we could sit with our laptop or read a book and feel chilled out.

We only went for an overnight stay. The room was basic but very clean and we found it very comfortable. The breakfast was excellent. The staff were very friendly and helpful.A Special bus had been organized if you wanted to see the Blackpool Illuminations ( this was at a reasonable price) For one night the hotel was fine but wouldn't stay for a week.Overall for what we payed it was a good deal. Would rate it 2-3star

This hotel caters for a lot of coach parties. (Mainly elderly people therefore the entertainment catered for elderly people (Bingo and cabaret). We had our young grand daughter with us so there wasn't much to keep her amused. The hotel is quite a walk from the centre of Blackpool so best to take a tram. While we stayed at the hotel the lift in our wing was out of order so it was quite a hike up to our room on the 3rd floor. It was still out of order when we left.

Norbreck castle was warm friendly and clean, I would stay there again, there is a bus every 10mins directly outside the hotel a good taxi service there is shops just round the corner easy walk the entertainment is good westayed for four nights and enjoyed it very much .

Very dissapointed with this once sought after hotel, badly in need of a refurb inside lifts didn't work the decor was grotty, beds uncomfortable looked like pre-war furniture in bedrooms, very noisy residents didn't get any sleep , the standards in clientel has dropped stayed here before in the past but wouldn't stay ever again, didn't stay for breakfast.....very very dissapointed would not recommend.

From the reviews I read before we went to Blackpool I was prepared with my own sheets and towels but I was pleasantly surprised. Our sheets were clean when we checked in, towels were clean and changed daily. I loved the spa and the gym (well equipped) but pool could have been fantastic if it was warmer. I enjoyed the meals. Staff could have been a bit more friendly.

Wi fi not available in the rooms.

hotel has a pool and has good view of sea

this hotel is in very need of remodeling. the lobby is old the front doors need to be remodeled as they are very un useable and uninviting to guest. the hotel rooms are worn out, furniture bathrooms bed and tv are very old and need replacinghere are cheaper hotels in the area which are much nicer and more friendly and enjoyable for you. i booked this hotel as it has a pool but wish i had stayed at bed and breakfast i stayed at night before. they even charge you for using credit card . now what kind of hotel does that these days

The palce was a tip I got over charged I wanted a room with double beds I got 2 single beds there was dogs barking the light in the room did not work the cupa were not washed the TV remote never worked I wanted a refund they would not give me a refund I wanted out of this flee pit I was tol the room had a bath but there was no bath.

Nothing I liked going home

See Customer Complaint. Overall I was very disappointed with my stay at your hotel. I have not yet have a good word for your hotel Thank you

Hi yes I would like to give your hotel a Customer Complain on arrival at the hotel we were offered only one key to our hotel room. We entered our room the first time no problem then after an evening out going back into our room we found that we could not enter and had to go all the way back to reception to have the key reprogrammed after a nightcap we decided to go out of our room and have a breath of air again going back to the room again would not let us back into the room, again another long walk back to the reception to have our key reprogrammed. Each time that we went back to the reception the rather rued steward hotel representative was in at least abrasive and unconcerning with my complaint each time saying go to bed I have recorded your complaint. I would like this complaint addressing and the root cause report sent to me Overall I was very disappointed with my stay at your hotel Thank you

Warmth of the hotel

Meals chaos

Easy going, no hassle.

Dining room a little chaotic.

Everything Dirty unchanged room on arrival. Wallpaper coming off walls all round radiator. Window frames in filthy conditions as were all corners of room and bathroom. The bathroom sink was badly cracked and a health hazzard, reporting it twice seemed to have no interest to the receptionist(s). Eating in the 'restaurant' (more like a works canteen) eating on bare tables often filthy as was the floor, being herded like cattle, and having to queue and wait for certain foods at breakfast. So called entertainmant areas were absolutely diabolical children running round everywhere, eating evrywhere even on the dance floor. This was a special occasion we arranged for our son and partner who joined us for two days. They were disappointed to say the least. As a wheelchair user with a disabled husband we dared not go out one evening as there was a masonic party on, and everywhere in the carpark was filled to overflowing with all the extra cars by the masonic guests. Our stay was ruined we left a day early due to the whole experience. We will never ever stay at Norbrek Castle or any Britannia Hotel the whole weekend and reason for it was ruined. We would appreciate your comments before we take this any further. There are other issues which need to be voiced when we write our formal complaint.

The hotel was very clean and the staff were very friendly, very comfortable hotel in which l am looking at booking again.

We have stayed here many times and this was our 2nd time for the new year gala night which was really fantastic.

Our room was clean and tidy but could do with decorating and updating but for the price we paid we have no complaints.