Damp walls leaking ceilings this property is sadly getting more and more run down, there are ongoing works being carried out and plans to upgrade the hotel generally but having stayed here precisely a year earlier frankly not much has really changed since. Previously we stayed in their annex building but on this visit we were given room 8 for 2 nights in the main hotel itself. On entering the room some wall paper was peeling off and generally everything smelt & felt damp. We complained to Management but as the hotel was full (bank holiday weekend) it was impossible for us to be moved at that time, fortunately it was Arundel Festival and as we where visiting friends there we could escape the room for hours.
The Management had told us that they would come back with some news soonest yet upon our return to the room later that evening there were no messages.
Overnight it rained and during the early hours of the morning two leaks appeared in the ceiling and this time I went down to reception to complain again. The lady on reception was very apologetic and concerned that we had not been contacted further about our initial complaint and the need to change rooms. She then offered me room 10 on the same floor but as there was more damp showing along the corridor ceiling to that room I declined, she then told me that as soon as a fresh dry room was available we could move in. We moved into a room in the annex part of the building around midday which was fine.
The Hotel did not charge us for the first night.
So, if you are intending to pop along to the Norfolk Arms anytime soon remember to take your brolly with you!!
It may be wearing out but now but it still has its charms and the staff are likable & incredibly upbeat, their new town bar is open and it was nice to see an old working gramophone playing a vinyl LP of a Simon & Garfunkel album in its lounge, after having had breakfast (which is very good) we sat in the bar and listened to them whilst a new room was being readied (see what we didn't like). I really hope that the hotel will get its proposed full make over soon, it sits very proudly in the heart of Arundel, a genuine landmark and deserves the best of attention.