Norfolk Arms Hotel  

Location was excellent. Never got to see the inside of the hotel really as we were housed in the courtyard overlooking the car park. Dining room was nice where we had breakfast. Staff were very pleasant.

Cleanliness of the room and the atrocious linen on the double bed! Nothing fitted.

Brilliant location and breakfast. The kings arms opposite is a fine pub. Only problem is that the town does not have pub with sky sports.

Right on the High Street, easy walking distance to the beautiful Castle, many different shops (not typical High Street). Excellent choice of restaurrants, cafes' and pubs.Lovely scenery.Very friendly helpful people. We would definitely visit again as two nights stay was not long enough. We a had a very spacious room with a view of the high street and surrounding countryside. Breakfast was excellent.

Should have checked if there was a lift as there were 55 stairs to our room, however, reception staff were happy to carry our cases up on arrival. Evening dinner was rather expensive and rather pretensious food. However, staff very pleasant.

good location, interesting old town and castle.Good restaurants in town too.

Hotel is a bit tired decor-wise; needs upgrading really, some staff(breakfast) weren't all that friendly which was a pity.

Close proximity to the castle, ample free parking and central location.

Continental breakfast was very limited in choices.Our friends had a very disturbed nights sleep due to night porter moving furniture until the early hours of the morning. Hotel were not happy changing our booking to an alternative date as we had pre booked with non-refundable cancellation deal - we were not cancelling but making an alternative booking - this was not made clear when we booked.

Lovely breakfast.Nice bathroom, Comfortable bed. Pleasant lounge overlooking the High Street. Arundel is very interesting

Dissapointed in the room, very old fashioned and in dire need of redecoration. Expensive for the standard.

The service was excellent very friendly staff all in all excellent value for money.

the rooms could do with a little refurbishment but were ok.

the location,and it had there own car park.

we were happy with our stay, but were disappointed to fine a clamp of hair in the plug hole of bath, but was kindly refunded £20 for our inconvience, and it has not put as off a return vist.

Small, friendly and unique. The building had character and was interesting to walk around in it's own right. The staff were friendly and flexible. It was a relaxing place to be. I will be returning in the summer!

The heating was an all or nothing deal. If it was on, the room was baking, if it was off the room was freezing (stayed in December). There should have been some more obvious temperature control. Also, the bath didn't look like it had been properly cleaned. This may be more due to the baths age?

Good location and free parking

Charging for the use of the internet seems out of synch with the times . Pubs opposite were offering free wifi.

The accommodation was clean and comfortable. Breakfast was freshly cooked. Overall excellent value for money.

Like many hotels of this age some of the decor is looking tired however this is reflected in the price and therefore no grumbles. The location in the town center is great with ample free parking.

Can't say much - only stayed one night.

A little disappointed we didn't stay in the older part of the hotel - we were in the annexe.

location our complaint re breakfast - see below - was courteously and very satisfactorily handled

tired and a little run-down asked for refund for breakfast as very slow service and running out of items