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Swan Hotel

hotel Situated in the heart of Arundel, this grade II listed Victorian building was completely refurbished in 2004 to combine traditional comforts with the facilities of a modern 4-star hotel.

Most recent booking for this hotel was today at 16:42

Score from 321 reviews Excellent 8.6/10

Newest reviews for Norfolk Arms Hotel

  • Susan
      United Kingdom
    August 27, 2014

    Large comfortable room Great location

    The shower was temperamental

    7.9

  • Tim
      United Kingdom
    August 26, 2014

    The location is perfect in the centre of town, just round the corner from the castle and the river and down the road from the cathedral. The staff were very friendly and helpful, attentively waiting for our meals. The food was good, hot and tasty, and not too pricey. The room was adequate - slightly tired but dry, clean and comfortable

    Nothing. All was acceptable

    8.3

  • Anne
      United Kingdom
    August 24, 2014

    Excellent location,helpful and friendly staff, comfy bed, lashings of hot water, home cooked breakfast and evening meals. Free parking.

    Hotel in need of an update but other wise fine.

    8.3

  • Norman
      United Kingdom
    August 24, 2014

    A very convenient position in Arundel

    6.7

  • Anonymous
      United Kingdom
    August 19, 2014

    Homely feel, great staff, breakfast really good. Beautiful building that would be stunning if refurbished.

    Could really do with a refurb, lounge still smelt of smokers.looked very tired.

    7.9

  • Peter
      United Kingdom
    August 16, 2014

    Great location. Old fashioned English hotel. Time warp deco. Large bedroom. Clean.Relaxing.

    A bit too quaint. Creaky everything.

    7.1

  • Ron
      Netherlands
    August 15, 2014

    The location in the middle of town and on walking distance of the castle. The old building itself.

    No WIFI in the room.

    7.9

  • Lesley
      United Kingdom
    August 13, 2014

    I booked a single room for one night. The room was huge with very nice furniture. The bathroom was beautiful with a bath, separate shower, toilet and twin sinks.

    Fire alarm at 6am!

    7.9

  • Anonymous
      United Kingdom
    August 10, 2014

    Cobwebs dirty stairs uncomfortable beds fire alarms poor food

    4.6

  • Myles
      United Kingdom
    August 10, 2014

    Location Staff Breakfast Character

    Rooms due their forthcoming makeover.

    8.3

  • Anonymous
      United Kingdom
    August 5, 2014

    The miserable unwelcoming receptionist who was incredibly unhelpful and impolite. Wasn't willing to do even the slightest thing for us. We wanted to check in 30 mins early but she refused to even check if the room was ready - even though it was!

    3.3

  • Roger
      United Kingdom
    August 4, 2014

    The hotel staff could not have been more helpful, nothing was to much trouble.we will stay there again.

    Nothing.

    9.2

  • Jonathan
      France
    August 2, 2014

    The location

    Everything in the hotel was worn out and needed replacing - uncomfortable bed, tired carpets and bathroom fittings, dull decor and a very poor breakfast - cereal,tinned grapefruit or prunes and sliced bread seemed all there was for a continental breakfast.

    5

  • Ann
      United Kingdom
    August 2, 2014

    What a wonderfull place to stay in,staff Were great,food was fantastic,location was perfect,looking forward to staying again in december. My daughter and i had a wonderfull Two day break. Thankyou.

    That i Didnt stay longer !!!

    10

  • Ian
      United Kingdom
    July 31, 2014

    Location; decent-size room; newspapers we ordered were delivered nice and early.

    No hot water in room in the morning (boiler had broken down); ancient coffee machine at breakfast delivering very poor tasting coffee (coffee and tea are self-service).

    5

  • Graham
      Australia
    July 30, 2014

    It was close to Arundel Castle, pubs and eateries and had a room available at short notice for the jousting tournament weekend. Free off-street parking. Free internet

    We're Queenslanders and used to the heat but had to get a fan off the night porter at 1am as room was unbearably hot and stuffy. Everything was very shabby, burn hole in bed cover, peeling and damaged paint, bathroom door didn't close, musty smell generally. It was expensive given the current circumstances but apparently the hotel has been purchased and will be renovated.

    5.4

  • Sandy
      United Kingdom
    July 30, 2014

    Friendly staff Location Character of the builder

    Rooms very warm

    8.3

  • Anonymous
      United Kingdom
    July 29, 2014

    Location Views Good breakfast

    Dated decor Small room

    5

  • Anonymous
      United Kingdom
    July 28, 2014

    Location Car Parking on the premises Staff

    No AC when asked for a fan - "all usable one are taken & the other 50% don't work". Decór in great need of freshening up.

    5.8

  • Anonymous
      United Kingdom
    July 27, 2014

    Location Parking on Site

    Request for paper and wake up call on both days, but on second day both failed to happen. Hotel in need of update - decor tired and out of date. Some staff friendly, others need to make more effort.

    6.3

  • Anonymous
      United Kingdom
    July 27, 2014

    Easy access to the town.and good rooms

    Some of the bedrooms are to close and noisy with the traffic going past. The thing for making comment about is the first come first serve basis for parking which I think should be mainly for the clients of the hotel to use.

    7.9

  • Andrew
      Norway
    July 20, 2014

    The location was great

    Everything was outdated and dirty, and a very small uncomfortable double bed.

    4.2

  • Maria
      United Kingdom
    July 20, 2014

    Me held a surprise retirement party for my dad and everyone at the hotel was amazing! They really couldn't have been more helpful. Especially Elizabeth the GM and Michelle on reception.

    Nothing everything was great.

    10

  • Marie
      Australia
    July 19, 2014

    Location, room size, view.

    Mattress, lack of lift.

    7.1

  • David
      United Kingdom
    July 18, 2014

    The bed was very comfy there was parking the central location was perfect

    It is in huge need of an update and overhaul

    7.1

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