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29-33 Norfolk Square, Westminster, London, W2 1RX, United Kingdom – Show map – Metro access
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327 verified reviews
They speak 7 languages
Norfolk Plaza Hotel's staff speak: Russian, Portuguese, Polish, Italian, French, Spanish, English
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WiFi is available in public areas and is free of charge.
No parking available.
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
Extra beds are not available.
The maximum number of children's cots/cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
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Based on 324 reviews
Value for money
Show reviews from:
A 2-minute walk from London Paddington Railway Station, Quality Crown Hotel Hyde Park overlooks a peaceful garden square in the heart of Paddington.
Score from 1353 reviews Good
This friendly bed and breakfast-hotel is just minutes from Hyde Park and near to Oxford Street for shopping. Paddington Station is just a 2-minute walk and has train links to Heathrow Airport.
Score from 1614 reviews Good
Located less than 100 metres from Hyde Park, the Central Park Hotel is just a 2-minute walk from Queensway Underground Station.
Score from 3830 reviews Review score
With family-friendly rooms and a 24-hour business support service, the Premier Inn Kensington hotel is in the heart of London, a short walk from Earl's Court Tube Station.
Score from 2248 reviews Very good
26 May 2015
Staff not interested and the bar never opened which was why I booked the hotel
Rooms were nice and good location
18 May 2015
Noise from other rooms, heating was impossible to adjust.
Location, breakfast, Great after-checkout luggage storage possibilities.
14 May 2015
Poor beds, small room
Good location and value
14 May 2015
cleanliness food staff
14 May 2015
Rooms and bathroom a bit dated.
10 May 2015
WiFi did not work, beds were old but adequate, room was tired.
Very convenient to Paddington station which made getting to Heathrow for an early flight easy.
2 May 2015
Bathroom small - needs updating - could just about squeeze passed washbasin to reach toilet. No safety mat for shower in bath making it unsafe to climb out of bath after showering. Bedroom and bathroom were clean but in need of re-decoration. Quilt covers badly worn. Stairs, corridor and public toilet area near to dinning room not clean.
Location very handy for tube station and close by places to eat.
28 April 2015
Hotel room was well redu for decorating / modernisation.
25 April 2015
No free internet service and not all channels on tv
Warm and inviting
22 April 2015
Unfortunately,we did not get breakfast as my wife took ill early in the morning. A chap from reception came to the room and his training in CPR was reassuring while waiting for the ambulance. Many, many thanks to him for his help.
20 April 2015
staff is good
20 April 2015
No WIFI and being basement room struggled for Phone signal. I was kept awake at about 3:00 am with some noisy extraction fan or pump which did stop eventually. I would be reluctant to return.
The room in the basement was large if somewhat out of date. Both room and bathroom were clean and functional but larger people would struggle with position of the WC and the narrow shower. Twin room with single beds that reminded me of billet style beds .. rock hard... I only paid £55 for mid week London isn't bad but i have seen the rooms advertised much higher and I think i paid what it was worth.
19 April 2015
I didn't find the room clean, there wS mould in all the tile grouting and silicon, the room was very old. Not updated in at least 30 or 40 years. My room had 3 old very narrow single beds and you could feel the springs. The floor boards squeaked and the walls are incredibly thin.. The shower had a hole in the wall near the shower head, of considerable size. Room 109. The hallways are so narrow it's difficult to maneuver with luggage. This hotel has so much potential. Even cheap renovations like some fresh paint on the walls, new curtains or updating a bed, would do wonders. The towels were so thin, old and had a hard life. I had read reviews on this site that rated it a 7 out of 10 overall. I can't think how this place gets a 7!! Pleased with location, very disappointed in the hotels condition. I understand now why they make you pay on arrival, had I seen the room first without having paid, I would have left. There is plenty of choice in the area, the hotel is apart of a terrace of other independent hotels. I'm not fussy either, I don't expect luxury but this place was not nice.
I loved the location to Paddington Station, it's proximity to cafes and other amenities. There's also a small park right opposite the front entrance.
18 April 2015
Everything was very dated. Could do with new furniture in the room and lobby. Television and hair dryer very old.
The room was okay for what we needed. Beds were comfy and bathroom was very clean.
18 April 2015
The hotel in general was run down and in need of a LOT of tlc
The only blessing of this hotel was a decent shower!!!
14 April 2015
Beds and pillows lumpy. TV old and poor quality. Microscopic bathroom.
Very helpful and friendly staff. Great location. A good hotel compared to some others of comparable price. Breakfast area clean and uncluttered
13 April 2015
Friendly staff gave me an upgrade.
12 April 2015
Friendly lady on reception
7 April 2015
Sofas, chairs and carpets were very dirty and very nearly unusable. The mattress were not comfortable. Shower needed a clean as hair was blocking the drainage. Sofas and chairs were very dirty.
Staff were very helpful and supportive.
26 March 2015
Central London, everything can be reached by walking distance, London Eye visible outside the window, it was like living a London dream.
19 March 2015
I didn't like that tv had not good signal and difficult to find signal for free internet
I like the clean comfortable room with bath felt pampered
15 March 2015
Not much to complain. Maybe the furniture are a bit old. But it is acceptable and still comfortable.
The location is the best. Very near to some of major attractions (Portobello Market, Oxford Street, Hyde Park etc). Near to a lot of bus stops. It's important to me because I travel through the city of London mostly by bus. The staffs are friendly. Halal foods are available even till late at night around the hotel area.
15 March 2015
Tv very poor not even BBC channels and ITV very snowy more foreign channels than English
Ok I only paid £55 p/night if I'd paid tariff £130+ I would have been extremely angry
11 March 2015
Weird view from our room but didn't matter to us. Other rooms would look out onto the lovely park.
Prime location. Beautiful leafy miniature Victorian park right outside hotel, with outdoor table tennis! Slightly weird room with view of wall and tiny strip of sky because room 505 was up in the top part of hotel which would have originally probably been servants rooms or loft. We didn't mind though, because such central location and pleasant area. Few minutes away is Paddington station and underground. Pubs and cafes near. We walked to Hyde park and further along V&A and science museum.
8 March 2015
very poor wifi
Great location, room a bit dated, but clean & a good size. Nice buffet breakfast available.
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