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Recently booked in London
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Review score
Score from 77 reviews
“central location, staff were very helpful and even drawing out maps to locations”
Karen,
Mullingar
The Norfolk Plaza Hotel is an elegant building set in a tranquil garden square. It is just 2 minutes' walk from Paddington Train Station and the Heathrow Express 15-minute service. The shops of Oxford Street can be reached in around 25 minutes’ walk. The hotel is also within walking distance of Hyde Park and Marble Arch, which can be reached in under 15 minutes. Each room has en suite facilities and features satellite TV. Guests can make use of facilities for making tea and coffee in their rooms. A laundry and dry-cleaning service is also available. The Norfolk Plaza Hotel has an air-conditioned bar and 2 modern lounge areas. Full English and continental breakfasts are available, and both can be delivered to your room. There is also a conference room that can accommodate up 14 people, with audio-visual equipment available on request. Hotel Rooms: 87 Most recent booking for this hotel was yesterday at 14:50 from Libya.
GeneralBar, 24-Hour Front Desk, Non-Smoking Rooms, Elevator, Safe, Heating, Baggage Storage, All Spaces Non-Smoking (Public and Private) ServicesMeeting/Banquet Facilities, Laundry, Dry Cleaning, Breakfast in the Room, Fax/Photocopying
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Total Hotel Score:6.8
Based on 77 reviews Guest reviews are written by our customers after their stay at Norfolk Plaza Hotel. |
Score breakdown
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Score filter |
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Martin
Young couple
Bangkok,
Thailand
September 9, 2011
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Booked at very short notice, less than 30 minutes before check-in. Then had room upgraded upon arrival at no extra cost. Hotel very close to underground station and therefore could get to meetings quickly and to see sights of London.
4 out of 4 people found this review helpful, did you?
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7.5 |
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Cathy
Family with older children
framingham,
United States of America
September 3, 2011
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The location was perfect since it is near Paddington Station, and the bus line is just a block away. We have stayed in the exact area before at a different hotel, and I can say that the Norfolk Plaza was somewhat better than the previous place. The front desk staff were very, very pleasant, and helpful when we asked for directions or suggestions. The price was very reasonable. Breakfast was sufficient and the breakfast room is pleasant and clean. Having an elevator is a plus. Too small for our standards, and difficult for two people to move around in the room. The safe in our room didn't work, the tv was very, very small, the floor creaked when we walked. There were too few toiletries.
2 out of 2 people found this review helpful, did you?
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5.8 |
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John
Mature couple
Jarrow,
United Kingdom
May 15, 2012
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Friendlieness of staff and location Room was small and very basic
Did you find this review helpful?
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8.3 |
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Simon
Group of friends
Seaham,
United Kingdom
May 8, 2012
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A clean friendly hotel with polite staff, rooms basic but clean
Did you find this review helpful?
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7.5 |
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Keith
Mature couple
Hilo,
United States of America
March 23, 2012
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Friendly staff, great location, pretty good breakfast buffet, place to leave your luggage. Beds very uncomfortable; turns out the mattresses were upside down so springs pooking out made it hard to sleep. Next day we turned them over so right side up and much better.
Did you find this review helpful?
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6.3 |
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Diane
Group of friends
Swansea,
United Kingdom
February 15, 2012
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convenient for train station a bit jaded - needs decorating
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6.3 |
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Mohammad
Solo traveler
jeddah,
Saudi Arabia
December 3, 2011
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its location and price i got when i reserved by Bookinig .com room bed is not so comfortable
1 out of 2 people found this review helpful, did you?
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7.5 |
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Leith
Mature couple
perth,
Australia
October 21, 2011
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Convience
0 out of 1 people found this review helpful, did you?
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6.3 |
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Angele
Family with older children
Balzan,
Malta
October 6, 2011
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Excellent location, room was clean and well kept but it's old. Squeaky floors all the way. Walls are thin so expect to know your neighbour is using the bathroom etc..... But for the price I paid by London standards it was great. The staff have a I know it all attitude which is very annoying.
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6.7 |
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Therese
Family with older children
Mosta,
Malta
July 26, 2011
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I t is a very clean and tidy hotel. And it is very close to public transport and paddington station.
2 out of 2 people found this review helpful, did you?
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7.5 |
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Stephen
Family with older children
Fremington,
United Kingdom
June 21, 2011
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Location to mainline trains
2 out of 2 people found this review helpful, did you?
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6.3 |
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Phil
Group of friends
Hull,
United Kingdom
June 8, 2011
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Location, easy walking distance to where I needed to be, plus good area for eating and drinking.
0 out of 1 people found this review helpful, did you?
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6.7 |
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Andrea
Solo traveler
exmouth,
United Kingdom
April 15, 2011
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Its a good location I asked for non smoking room but it had obviously been used by a smoker and there was even an ashtray in the room. I didn't get in to the room until later in the evening and the kettle was still hot as if someone had just been using it!The floors were really creaky so any movement from above sounded really loud. The beds were a little lumpy too.
0 out of 1 people found this review helpful, did you?
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5.8 |
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Katie
Young couple
Birmingham,
United Kingdom
April 6, 2011
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The best part about this hotel was location. 2 minutes walk from Paddington Station/Tube. Excellent transport links. Bathroom was far too small - anyone large/overweight should not stay here as you cannot fit between the gap between the shower/bath and wall (where the toilet is located!) Creaky floorboards upstairs kept us up all night whenever someone walked on them.
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6.3 |
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Deborah
Young couple
Penzance,
United Kingdom
March 30, 2011
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The location- very close to Paddington and Hyde Park, and in a pretty spot by gardens. Also the room was very clean and the bed comfy. As it is an old building, the floors were very creaky and you could hear other guests and staff walking about. The cleaners were very noisy in the morning talking loudly and creaking the floor boards as they walked about doing their job. Check out was 11 but the cleaners knocked on our door at 9.30 which was annoying.
Did you find this review helpful?
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9.6 |
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Karen
Family with older children
mullingar,
Ireland
March 30, 2011
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central location, staff were very helpful and even drawing out maps to locations breakfast was not included and was not very nice
Did you find this review helpful?
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8.8 |
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Pieter
Solo traveler
Evesham,
United Kingdom
March 30, 2011
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Friendly helpful staff as my booking was not on their records, they still helped and gave me a room
Did you find this review helpful?
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7.9 |
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Hans
Family with older children
Trollhättan,
Sweden
April 29, 2012
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- Läget - Bättre än förväntat - Priset - Frukosten - Vänlig och hjälpsam personal - Hårda sängar - Liten TV
Did you find this review helpful?
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10 |
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Johanna
Family with young children
La Rochelle,
France
March 10, 2012
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suite vaste et pratique bon rapport qualité prix acceuil bon et 24/24 moquette sale et literie en mauvaise etat
Did you find this review helpful?
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7.1 |
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Mai
Family with older children
Hässelby,
Sweden
November 2, 2011
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Hotellet saknar miljömedvetenhet, tex byttes handdukar dagligen.
Did you find this review helpful?
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7.5 |
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Anne
Group of friends
Hamar,
Norway
November 2, 2011
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Sentral beliggenhet og god pris. God plass til tre på rommet.
Did you find this review helpful?
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7.1 |
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Mette
Group of friends
nesoddtangen,
Norway
October 24, 2011
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Beliggenheten
Did you find this review helpful?
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4.2 |
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Stamatios
Solo traveler
ATHENS,
Greece
October 21, 2011
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η τοποθεσια, ησυχια, φιλικο προσωπικο, χαμηλη τιμη (για τα δεδομενα τοιυ λονδινου). στενοι διαδρομοι, δεν ειχε κλιματισμο, ουτε αυτονομη θερμανση
2 out of 2 people found this review helpful, did you?
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5 |
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Saadet
Group of friends
Istanbul,
Turkey
October 14, 2011
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Temiz,Personeli kibar ve ilgili Banyo fayans,seramiklerinde kırıklar var.Oda eşyaları eski
Did you find this review helpful?
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7.5 |
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Letizia
Young couple
Bolzano,
Italy
October 5, 2011
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La posizione e' ottima. Vicina alla metro. L'hotel e' pulito e la colazione era buona. L'unica pecca e' che nel corridoio che portava alla bostra stanza c'era puzza di fumo. Per fortuna non in camera
Did you find this review helpful?
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7.1 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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