Norfolk Plaza Hotel  

We can store our baggages after check out.

Booked at very short notice, less than 30 minutes before check-in. Then had room upgraded upon arrival at no extra cost. Hotel very close to underground station and therefore could get to meetings quickly and to see sights of London.

I t is a very clean and tidy hotel. And it is very close to public transport and paddington station.

Convenient for Paddoington station. Good size room for price. Basic but quite adequate for short stay.

Very old and small TV in room - needs upgrading to compete woth other hotels even in this price bracket. Bathroom decoration old and in need of updating - clean but detoriorating grouting, sealant etc, doesn't look good.

its location and price i got when i reserved by Bookinig .com

room bed is not so comfortable

The position of the hotel was perfect for travelling into the heart of the city and visting the popular tourist attractions

The room which we occupied was in urgent need of refurbishment.The main curtains plus the net curtains were very old and marked with paint,the window fixtures were broken,the bedroom fittings and furniture were old and tired looking.The bed linen had been restitched in places and was frayed.The most disappointing was the bathroom.The bathroom fittings were old and outdated,the sink bath and tiles were cracked.no air vent.The bathroom was extremely cramped.You had to dry yourself in the bath as there was not anywhere else to go.The toilet and sink were as close together as a desk and chair.

The location is excellent for the train station. The staff are very helpful.

My room was a little shabby this time. I was very surprised as over the many times I have stayed here both alone, with my family and with a friend I have always been absolutely delighted with the decor etc.

Excellent location, room was clean and well kept but it's old. Squeaky floors all the way. Walls are thin so expect to know your neighbour is using the bathroom etc..... But for the price I paid by London standards it was great.

The staff have a I know it all attitude which is very annoying.

The location- very close to Paddington and Hyde Park, and in a pretty spot by gardens. Also the room was very clean and the bed comfy.

As it is an old building, the floors were very creaky and you could hear other guests and staff walking about. The cleaners were very noisy in the morning talking loudly and creaking the floor boards as they walked about doing their job. Check out was 11 but the cleaners knocked on our door at 9.30 which was annoying.

Friendly helpful staff as my booking was not on their records, they still helped and gave me a room

you must repair

spacious rooms

Value of breakfast

- 24H Reception - Helpful and friendly staff - Clean room - Breakfast buffet

- Slightly worn room and funiture