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Newest reviews for Norfolk Plaza Hotel

  • Kerrie
      Australia
    August 6, 2014

    Excellent location for Paddington station yet in a quiet tree-lined street. Good breakfast with a variety of price choices.

    Furnishings a little jaded but overall a comfortable room.

    8.3

  • Marie
      France
    July 25, 2014

    Staff, location, quiet hotel

    breakfast in the basemant, no window

    9.6

  • Joanne
      United Kingdom
    July 23, 2014

    Location good. Reception area and building nice. Breakfast was good value and served in nice clean and nicely decorated room.

    Room was dated, bathroom was horrible. Plastic sheet on bed bit odd too!

    6.7

  • Anonymous
      Belgium
    July 23, 2014

    Very close to Paddington station. Helpful staff.

    Room was very noisy. Our room looked on the back alley, where an aggregator was making noises all night. Beds were very soft.

    7.5

  • Ian
      New Zealand
    July 17, 2014

    Its proximity to Paddington station with its easy connection to Heathrow Airport.

    We had difficulty finding our room because of the number of passages and stairs. The TVs didn't provide all channels.

    6.3

  • Anonymous
      Ireland
    July 1, 2014

    The location was brilliant!

    The room was shabby, the beds were uncomfortable and there was a loud humming noise coming from the ceiling throughout the night. The locks on the doors of both rooms were very weak and difficult to open or close. On our first evening as we were leaving a member of staff just opened the door of the room and looked startled to see us. He advised us that he was checking that all the doors were locked as there were a number of burglarys in the recent weeks. This made us very uneasy. Firstly as he never knocked and just opened our door and secondly that there were burglarys and the locks were so bad on the doors. The room was very expensive even by London standards for such a basic and shabby standard. There were no safety deposit boxes in the rooms.

    4.2

  • Mohamad
      Singapore
    June 23, 2014

    Location is good and quite convenient to move around in London.

    The floor squeaks whenever you walk in the room. I could hear the squeaking from next door room. It became quite irritating especially when late in the night

    5.8

  • John
      Australia
    June 20, 2014

    Location to food outlets and airport train, and usage of computer printing services and wifi.

    Very noisy floor boards, leaking water on bed and breakfast staff poorly trained.

    5.8

  • Kerrie
      Australia
    June 15, 2014

    Handy location for train travellers, having a lift was good and breakfast was included even though it wasn't originally in the room deal.

    A little in need of refurbishing but beds were very comfortable.

    7.9

  • Costinel
      United Kingdom
    June 13, 2014

    Staff ok. Location: excellent. I really enjoined the stay

    Need a bit more refurbish

    8.3

  • John
      Canada
    June 12, 2014

    Great value, and very friendly helpful staff

    10

  • Anthony
      United Kingdom
    June 7, 2014

    breakfast good value for money dining room very smart with good service

    tv needs updating in bedroom slipmat required in bathroom had to use a towel on floor new taps required on both sink and bath

    8.3

  • Anne
      Australia
    June 7, 2014

    The room was good value for money and an excellent location.

    No ice for drinks in the bar.

    7.9

  • Anonymous
      United Kingdom
    June 1, 2014

    Convenience and comfort. At last we have found a reasonably priced London Hotel that we will try again next time we stay in London - after many years of fruitless searching!

    No problems really.

    7.9

  • Anonymous
      Canada
    May 27, 2014

    -The location was excellent and I felt safe walking on my own to the hotel -Gorgeous view from my window -Quiet at night - I didn't hear any noise from people outside or the other guests (other than squeaks from the old building)

    -I was given a room on the smoking floor despite my reservation saying non-smoking -The Internet (for which I was given a username and password) was not available in my room -The only lock for my room was the knob lock and I wasn't sure that I would remember to unlock it if there was a problem in the middle of the night

    6.3

  • Anonymous
      United Kingdom
    May 26, 2014

    Very close to the underground and to the city center. Rooms with good space.

    Bathroom was not very clean, you could hear between walls as it is an old buiding. Only one card for the door room.

    5.8

  • Malcolm
      United Kingdom
    May 22, 2014

    Location

    Dirty rooms with disgusting bathroom ie: extensive damp patches around the old shower. Curtains dirty.

    3.8

  • Anonymous
      United Kingdom
    May 20, 2014

    location breakfast comfy beds being woken by birdsong

    bath water warm not hot - but overall excellent value for money and a beautiful square to sit in outside.

    7.9

  • Christopher
      United Kingdom
    May 11, 2014

    Great location and value for money.

    Uncomfortable beds & the radiator turned on at 3am causing the room to be unbearably hot.

    5.8

  • Ramez
      United Kingdom
    May 6, 2014

    Central location, clean room and hot water. Reasonable price considering it's London!

    Didn't expect anymore than I experienced so no negatives from me.

    7.5

  • Anonymous
      United Kingdom
    April 19, 2014

    I only booked for two nights

    Where do I start? The bathroom: .cracked toilet seat .broken floor tiles (held down with screws) .cracked sink And not clean! The Bedroom: .bed 1;sloped to one side .bed 2;springs gone in the middle of the bed .bed 3;springs were out The sheets were clean yet the blankets were dirty (with paint on them) .The noisiest room I've ever stayed in. .The floor boards creaked every time we moved. It was the worst hotel I've ever stayed in,I wouldn't ever book there again and warn others not to.It was horrendous!

    3.8

  • Mark
      United Kingdom
    April 15, 2014

    the price

    no bath,noise do i need to go on.

    5.4

  • Lynne
      United Kingdom
    April 13, 2014

    We didnt want to stay on as planned as beds were so uncomfortable & the hotel refunded the two nights I had pre paid for so we were only charged the one night we stayed

    Really uncomfortable beds very very noisy & no room at all

    4.2

  • David
      United Kingdom
    April 12, 2014

    The staff were excellent

    The room needs a refurb

    4.2

  • Stanley
      United Kingdom
    April 8, 2014

    Close to work

    The lobby is deceiving. The floor I was on was dark and dingey. The other guests on the floor were noisy and it penetrated into the room. Again no free wifi! The sink was too small to wash/shave in. The bathroom was tiny. Not at all impressed, the name implied something a little better but flattered to deceive. I won't be going there again.

    4.6

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