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North Lakes - A Shire Hotel & Spa
Ullswater Road, Penrith, CA11 8QT – Show map
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26 properties in Penrith
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309 verified reviews
We speak your language
North Lakes - A Shire Hotel & Spa's staff speak: Romanian, Polish, Croatian, French, Spanish, English, Danish, Bulgarian
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Sauna, Fitness centre, Solarium, Spa and wellness centre, Massage, Hot tub, Hammam, Indoor pool, Indoor pool (all year), Games room
Food & Drink
Restaurant, Bar, Breakfast in the room, Restaurant (à la carte), Special diet menus (on request)
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is possible on site (reservation is not needed).
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Luggage storage, Babysitting/child services, Laundry, Dry cleaning, Shoeshine, Trouser press, Daily maid service, Meeting/banquet facilities, Business centre, Fax/photocopying, Bridal suite
Newspapers, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Heating, Non-smoking throughout
Romanian, Polish, Croatian, French, Spanish, English, Danish, Bulgarian
From 14:30 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge for children's cots/cribs.
Free! All children under 16 years stay free of charge for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
North Lakes - A Shire Hotel & Spa accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Based on 309 reviews
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Staff were excellent - very friendly and effeicent. Pool and spa very nice and location good.
Wifi wasn't consistent and sometimes slow. The outside decor does not do the hotel justice - looked more like a butlins than the luxury hotel it is.
The place was very welcoming, very clean, great staff.
The rooms were too close together, cleaners would come far to early, rooms lact the value of the price paid, wifi did not work, taps would make disturbing noises when they were turned on, rooms were very small, the TV was not very good quality, dinner and breakfast is very expensive.
Loved having a Lift! Didn't use spa/pool but would have liked to-others were enjoying it. Quiet street so excellent sleep
Reception was disorganised but ok
Leisure pool and facilities. Bunk bed in room for kids. Easy to find. Lots of car parking.
Nothing within walking distance of the hotel.
The selection of food available and service in the bar and restaurant were beyond expectations. Facilities were good.
The decor in the bedroom was a little tired and would benefit from redecoration.
Spa facilities, staff friendly and helpful, food good
Noisy children in rooms near us and playing in corridors.
Leisure facilities were excellent, rooms very clean and beds very comfortable. The staff couldn't do enough for us would definitely visit again.
You have really amazing staff forking there! That is your big bonus. Facility are ok but looks a bit tired at places specifically outside in front.
Attention to detail. Limescale on taps and quiet a lot in the bath too. Big black hair in the toilet. You should change your check out time for a bit later.
Comfortable beds, friendly staff, great pool. Personalised cookies for children. Free Wifi (but see negatives)
Expensive restaurant. No air con and a window that opened no more than an inch, and no fan even resulting in not a good night's sleep. For a family of 2 adults and 2 children, only 3 robes (2 adult, 1 child) & 3 sets of towels provided. Yet 2 childrens cookies so obvious that 2 children were coming. So a little more attention to detail; needed. Wifi was a bit hit & miss.
staff were extremely helpful food and facilities were excellent we had an age range of 7 to 87 and all were well catered for
nothing not to like
spa restaurant location friendly staff
Location - great for breaking up a long journey
Breakfast was served far too late. We had an early start so could not make it (and we had booked on a B and B basis). there was a notice up telling visitors that the breakfast time would be very busy - surely the simple answer is to serve breakfast for longer???
We enjoyed the excellent meal and service in the restaurant. The pool is an added bonus. Very nice staff.
All was fine for our stay.
The staff were helpful and friendly all the time.
The bar wasn't staffed until 4:30 pm so to get served we had to go to the coffe bar.
staff food room
location outside space tv limited
All leisure facilities, good pool and well equipped gym. Good food
Next to Motorway and A6 so don't open window at night as the traffic noise will keep you awake
The restaurant ,but what made our stay excellent was the staff. They were friendly and super attentive .
The games room was a bit tired.
Liked the swimming oil and jaccuzzi, the room was nice, our dinner was excellent, and the staff were friendly.
it was dark1 everywhere was bathed in a dim light which may have been meant to be relaxing but just made it hard to see where you were going. The food and drink was expensive, and the spa treatments unaffordable to many I would imagine. Its location at the edge of ahousing estate was peculiar, and inside it was more like a country hotel but outside looked like crossroads motel.
The room was an ok size, bearing in mind we had a family room with bunk beds, plus the sofa bed extended out for our older son. But if we had been staying longer than one night, it would definitely have felt cramped. The bathroom was pleasant and clean if a bit small, with plenty of good towels and nice toiletries. The welcome cookies for the boys was a nice touch, along with complimentary water and juice cartons (unfortunately no fresh milk in the fridge, as described).
I know it was late when we arrived, 11pm-ish, but a more cheery welcome would have been nice. Unfortunately, not enough complimentary bathrobes in our room, and way too small for the kids; then couldn't get any extra at the pool! Restricted time for kids in the pool (no entry between 9 and 10am) meant it was then mobbed from 10 onwards, and not a big pool to begin with. And to try and keep a swimming lane in place with a tiny sign at the opposite end, and no rope marking, was not such a great idea either! Felt sorry for the elderly couples who would have been better using the pool between 9 and 10. More clear information to everyone on this facility, via the website and at check-in, would have benefited all....and probably a limit to numbers in the pool at any one time would help everyone enjoy it. Did not appreciate trying to be charged a fee for paying with my Amex card the next morning!
Staff gave brilliant customer service
Room was too hot
Friendly helpful staff, excellent food, relaxed and happy atmosphere.
Room was hot and stuffy, were given a fan but it didn't make any difference.
Location, cleanliness, ambience were all good
Rail in wardrobe fell off, but this was run of the mill maintenance and could have happend in any hotel
Close to M6. Lots of nice products and fruit etc in room Nice bedding and towels Has a pool
No safe in room Pool can get crowded as part of the health club
On arrival we were upgraded to a suite
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