Mercure Norton Grange Hotel and Spa  

The hotel was near to my place of work the next day, easy to find from the motorway. The room was spacious.

The supplies in the room were very basic for a 4 star - more like 2 star! At breakfast the staff were not really bothered - they asked room number, told me to find a table, asked me if I wanted tea/coffee and colour of toast and told me to help myself - all in one fell swoop. That was the last interaction the staff had with me until I left the restaurant. They didn't even come to take away fruit bowl etc... The breakfast items looked really well, the hot food looked succulent and well cooked. However, the plates were cold and so was the 'hot' food. Very disappointing, but still reasonably tasty. The music at breakfast was extremely harsh and at an inappropriate sound level for a 4 star establishment. Come on Murcure - you should be doing better than this!!!

Lovely swimming pool and spa, rooms really comfortable, modern bathroom with bath and shower, nice food via room service, nice and quiet at far end of hotel even with a wedding going on both nights, (receptionist said she had upgraded us so that we were away from the noise, which was nice). Reception staff friendly and helpful.

Limited vegetarian options on room service menu, no complaints other than that.

Spacious, clean room. Food was of nice. Staff accommodated to request for a quiet room.

Spa facilities not well maintained, lots of mould, missing tiles. Bio sauna is tepid, rock sauna also not sufficiently hot. Room service tray charge of 5 pound is a bit steep! Request for quiet room at time of booking had initially not been taken into account, although this was amended after arrival.

The staff do the best they can to help and are the only good thing.

The hotel is in need of a total refurbishment as it is very tired and all the areas are poorly decorated and drab. Rooms are poorly finished and main corridors dark and dreary. The restaurant is dismal and in need of total redecoration. The car park is on a lower level which means pulling luggage up a hill. This is not a 4 star hotel.

We enjoyed the spa and swimming, also the food was vey good, the service for breakfast was enjoyable, the full service was good, unfortunately the room we stayed in, had a faulty wardrobe door made from glass, this kept falling out of the runners and fell on us twice, this coould have caused a serious accident. We reported the problem, and hope this does get rectified.

The spa was very nice and brought a relaxed feel to the weekend. The breakfast was excellent, and we liked the hotel very much.

There was a wedding reception taking place on the Saturday evening, which tended to take over the entire ground floor.

Good sized room

Very small beds - small standard double in an 'Executive Double Room' is not good enough these days, especially when on the website you can see example room pictures with much larger beds in them. Public areas of hotel looking very shabby. Only one bath towel in room for 2 people and only one skinny pillow each. In room breakfast 30mins late and cold. Desk staff on check out not really interested in listening to concerns.

Having a nice swimming pool to use with good opening times and the cleanliness of the room.

The room was cold and the heating did not work properly on the first night - but this was fixed the next day when we mentioned it. The noise from the bar below coming from both the television and when that was switched off the loud voices that continued on until early into the morning on the second night.

I booked double room with sofa bed and was given double with no sofa bed.When I complained was given a z bed which in my opinion is not acceptable for an adult.

The en suite facilities were of a good standard and size. The bar and restaurant area were well presented.

The overall cleanliness of the room was very poor, the carpets appearing as if they hadn't even been hoovered. The cost of food and drink in the hotel was very high yet the standard not necessarily representing the cost. The staff appeared to be too rushed and at times the customer service was quite poor. Overall I would not have been happy if i'd had to pay full rate for the room and this is not a Spa that I would use again. I have stayed in far better hotels, most of which have been cheaper than this. It almost feels as if it is trying to live up to something it's not. Last thing to note is that you also have to pay for Wifi connection. In the modern day that should be a given for any hotel to be free.

Great Spa with big Pool and evening food was very good.

Nice relaxing setting

The staff were particularly helpful, doing their job with a friendly attitude. Other than breakfast, we only ate sandwitches, but these were of very good quality with plenty of filling and accompanied by side salad/coleslaw and crisps. Our room, and particularly the bathroom, was exceptionally clean and well maintained. My eighteen year old granddaughter says she has never stayed in such luxury!

Although this is purely a personal taste, the only downside for my wife and I was that the bed was a little too soft.