Norton Park - QHotels  

Nice and quiet location, good food and comforable accommodation.

Not really a complaint; but quite a long way to the accommodation from the car park and indeed, Reception. So need to drop off luggage, then park, then make journey to rooms. I often travel on business with a lot of photographic and video gear, so the hotel is not really suitable for these kind of overnight stays.

We liked the location and enjoyed the grounds. Swimming pool and spa rooms were fabulous. All staff were extremely helpful, and we thoroughly enjoyed our stay. Wouldn't hesitate to recommend this hotel to family and friends.

Clean room.

Allocated room very small - bathroom particularly. Not really satisfactory for a four star hotel and not comparable with other Q Hotels we have stayed in (e.g. Oxford Belfry). On arrival was informed that, although the restaurant opened at 7pm, a reservation was not possible until 9pm - due to an influx of German tourists in coaches. Ordered a bar meal at 6.50 pm and our food did not arrive until 50 minutes later at 7.40pm - when "chasing up" the order, was informed that the bar staff were short and that the restaurant was very busy - again not satisfactory for a four star hotel.

Hot breakfast food was either cold or tepid! Over 30 minutes to check out - only one receptionist who appeared to be poorly trained - when travelling to catch a ferry, not very good and not what is expected from a four star rated hotel. Room on the small side compared with other Q-hotels we have stayed in (Oxford Belfry, Crewe Hall).

As a business we normally stay in Premier Inns so the Norton Park was a very welcome change. I will certainly be an advocate within the business but ultimately the rates will decide where we stay. I will certainly check your site in January when I'm next down in your area. Please feel free to email me with competitive rates.for the new year.

Nice rooms,comfortable beds..

I think some rooms could be quite noisy. Ours was quite along way from the reception but not too noisy.

Convenient location.

Expensive for the standard of acommodation provided.

Great staff, comfortable.

Broadband failed for one day. Shower kept on flushing hot.

I like the location. There is a winding drive up to the hotel which adequately displays the manicured grounds. The reception staff were welcoming and friendly and my room was clean and 'just as I had imagined' from the internet photos. There was a good selection for the breakfast buffet and the added inclusion of a daily newspaper. The hotel is situated in a location that enables guests to easilly access Winchester town centre and Southampton. The nearby horses added to the experience of a rural retreat.

Upon arrival at the hotel and wanting to access the amenities advocated on their website, it became immediately apparent that the hotel was overbooked. We were unable to access any of the spa treatments and were informed that the restaurant for dinner dining was fully booked for the duration of our stay. When we raised our concerns regarding this matter, we were berated by a member of the restaurant management as if we were their innconvenience in front of other guests. On two of the nights, we were woken by prank phone calls from children of the other guests and we were able to hear the conversations/ footsteps of other guests when passing in the hallway. I am a Solicitor by trade and booked this weekend break to take a moment to relax and recouperate. Instead, I found my experience at this hotel quite stressful and in general the level of customer service appalling.

Comfort and cleanliness of the rooms ,resturaunts etc ,I thought the bar prices were a little steep.Breakfast was excellent and we will come again.

I asked for a first floor room near to the swimming pool but was given one which was a route march from reception and was quite an effort to haul our luggage due to lifts not working and no porters.

Very comfortable stay. Child friendly. Food recommended.

No lift to all floors.

The Hotel was lovely, the rooms were very comfortable and clean. The Breakfast was great. We attended a wedding reception at the Hotel and the whole event was fantastic. Lovely grounds for Photo's and the sit down meal was amazing.