Norton Park - QHotels  

Nice staff, very well presented rooms, food and drink not unreasonably proced

Location, hotel facilities, value for money and great staff. Bar food reasonably priced and overall a very nice place to stay.

My room was dusty but I think this may have been down to not being used for some time - a very small detail given the quality of the hotel. A jaccuzzi would have been good in the spa/pool area.

The bed was incredibly comfortable as was the pillow. Quiet and breakfast good.

The hair in the bed and on the pillows and the smell of bleach on the bedsheets and towels.

A peaceful location / country setting. Very friendly staff. The hotel is aimed at business users and also caters for family breaks. There's a decent sized gym - quite well equipped. The food was well prepared and we had a nice meal - although I did notice the staff were all pretty young and they did appear rather rushed. As a result it felt as though we were receiving the pre-programmed waiting experience, with waitresses / waiters not really listening carefully to our responses. All very pleasant though.

It was difficult to find! The road system around Norton park is rather confusing and more signposting would be useful. Our room was nicely furnished, but a little lacking in cat-swinging space. The bathroom was also rather cold.

Excellent value given location

Rooms a fair distance from reception but very quiet

Hot breakfast food was either cold or tepid! Over 30 minutes to check out - only one receptionist who appeared to be poorly trained - when travelling to catch a ferry, not very good and not what is expected from a four star rated hotel. Room on the small side compared with other Q-hotels we have stayed in (Oxford Belfry, Crewe Hall).

Convenient location.

Expensive for the standard of acommodation provided.

Great staff, comfortable.

Broadband failed for one day. Shower kept on flushing hot.

I like the location. There is a winding drive up to the hotel which adequately displays the manicured grounds. The reception staff were welcoming and friendly and my room was clean and 'just as I had imagined' from the internet photos. There was a good selection for the breakfast buffet and the added inclusion of a daily newspaper. The hotel is situated in a location that enables guests to easilly access Winchester town centre and Southampton. The nearby horses added to the experience of a rural retreat.

Upon arrival at the hotel and wanting to access the amenities advocated on their website, it became immediately apparent that the hotel was overbooked. We were unable to access any of the spa treatments and were informed that the restaurant for dinner dining was fully booked for the duration of our stay. When we raised our concerns regarding this matter, we were berated by a member of the restaurant management as if we were their innconvenience in front of other guests. On two of the nights, we were woken by prank phone calls from children of the other guests and we were able to hear the conversations/ footsteps of other guests when passing in the hallway. I am a Solicitor by trade and booked this weekend break to take a moment to relax and recouperate. Instead, I found my experience at this hotel quite stressful and in general the level of customer service appalling.

Comfort and cleanliness of the rooms ,resturaunts etc ,I thought the bar prices were a little steep.Breakfast was excellent and we will come again.

I asked for a first floor room near to the swimming pool but was given one which was a route march from reception and was quite an effort to haul our luggage due to lifts not working and no porters.

The grounds the hotel was situated were nicely kept. Reception area good and reception was good on arrival staff friendly.

The lift was not working and as we were there for 3 nights my husband struggled. Shower leaked but I do not think this had been reported before. Resturant was expensive. Someone broke glass on firebell so it set the alarms off. staff could have been a bit more pro-active to explain situation no marshalling or anyone about.

We liked the location of the hotel and the facilities

We didn't like the cleanliness of the swimming pool, it smelt mouldy and there is green mould on the pool overflow grating.