Norwood Hall Hotel  

The staff were so friendly & welcoming & those responsible for room cleanliness & servicing plus keeping the cosy log fires burning were also to be commended. The entire staff made our stay worthwhile & the food was delicious.Our room was very comfortable & not really " Hotel-ish" at all.Yes, we would go back again & would certainly recommend it to anyone who want's a quiet relaxing break .

After checking in and using the restaurant for the first day the restaurant manager greeted me by my name two days later having not seen me in the interim period. It gave the impression of attention to detail and customer focused attentiveness. Free WiFi also a plus.

Lack of leisure facilities (gym, pool)

I was promised a scan and email possibility, but at arrival nobody knew if or what. The receptionist helped me out with a couple of faxes, though.

Roo was spacious and clean

Tv and its choice of channels could imporve

I have stayed at Norwood previously for a family wedding and as I was attending a family members funeral choose to stay at Norwood on this occasion. I think the staff are very attentive and helpful, the food good, the rooms excellent. My only disappointment was that on booking I requested twin beds as I was accompanied by my cousin and did not wish to share a bed .,On arrival at approximately 23.00 after a six hour train journey followed by a taxi to Norwood we had not been given the requested twin beds. By then we was exhausted as we are very mature in age so did not want the hassle of going back to reception . I would stay again and would recommend Norwood

Lovely Olde Worlde wood panelling everywhere. Very creaky floorboards though!

Quiet, peaceful settings within easy reach of my destination. Excellent food, lovely real fire with wood-smoke atmosphere on entering

The stay was fine with a decent breakfast in the morning. I very much liked the design and authentic feel to this hotel as I can see that it does get maintained very well. The staff were efficient and friendly at all times.

I was let down at the standard of the room as my expectations were so much more. Despite the fact we paid for an Executive Double Room which was apparently 'new' , this was far from that. The room was small and very dated with room for modernizing to a certain degree to keep within the features and design of the hotel.

We attended a lovely wedding reception at this hotel. The function room was very nice and, along with excellent music, food and good company, the evening went really well. I thought the setting of the hotel was lovely. I would certainly recommend this hotel to my friends and family.

Very large rooms. Loved the towel warmer in the bathroom. Very relaxing and quite. Breakfast was a treat. Free WiFi in lobby.

Still using normal tube TVs in room, WiFi signal weak in my room and my corridor.

We attended a friends wedding. The hotel and location was perfect.

The price of soft drinks was absolutely outrageous and so was the alcoholic drinks but in particular the soft drinks. Also the function room toilets were not replenished with toilet rolls all day and I have to ask the staff to do it. At such an exclusive hotel you would expect this to happen as part of their duties. Not impressed. Also I booked a Junior Suite but Norwood Hall had me booked into an Executive Room. Luckily they had one free and changed it.

Friendly staff. Good spacious room. Good plumbing. Nice breakfast

They didn't have my reservation when I arrived. The door on my room failed and delayed me by 30 mins. They didn't replenish my complimentary water until I asked. They forgot to return a call to me after I made a request. I asked for additional tea bags in my room to be told they didn't have any. They forgot me at breakfast and didn't take my order until I asked. All in all the attention to detail is appalling! A very impressive building and location let down by poor customer attention.