Crowne Plaza Nottingham  

I filled in a form post leaving the hotel however will re-iterate what i wrote. The cleanliness of the room was poor, with mould and damp growin in the room at the window ledge and clearly hadnt been attended to in months. The rooms air conditioning system did not work or was just at a poor standard, and with a room that has no window to open this is a breach of health & safety. I am an Assistant Practitioner in the hospital and any guest you have that suffers with a respiratory problem would have been put at risk within that room. Room service - although the staff member was polite regarding my order and delivery, only once arrived was i informed that to pay by my card was to go with her and visit the restaurant/bar area, purposely defeating the point of room service so that i hadnt to do this. By the time i returned to my room my food was cold and had to be left. The lift, once checking in at the hotel i had to wait over 20 minutes as the lifts were not working and once one had been restored it took a further 10 minutes to arrive at level three due to its unstable motion of going up and down past my level and returning to reception a few times. To get to my room myself an various other guest had to "find" the stairway as when asking staff, they didnt seem to know where we were to go. ( Breach again of health & safety in the event of a fire and staff dont know where to direct you ?) I wished to make a complaint and gain a refund however this didnt seem possible by the staff on the day. Other than these events im sure i would have enjoyed my stay and be happy to visit again however this currently has put a bad light on my opinion of this particular hotel. Many Thanks. Please contact me if required.

Getting long in the tooth and shows it

The location was excellent. We were visiting our daughter who is at Nottingham university and wanted to take her and some friends out for dinner. The room was fantastic - we had the kingsize which was enormous and robes and slippers were provided. We also had access to the club lounge where there were complimentary drinks and you could have breakfast there also. The spa and gym were lovely, I just wish I had had more time to book in a treatment, especially as all massages were half price during January! It was a great hotel and I will use it again.

Relaxing and comfortable with some luxury included. We would have loved to have stayed the weekend !

Heating in room 812 was not working so room was very cold and woke up in the night freezing

central location and freiendly staff

location

draught beer horrible

Location & price. Excellent value for money.

great service, friendly staff, very comfortable bed and a good location

difficult to get to by car,

Excellent Hotel, Staff very helpful. Hotel was made to look very Xmas festive warm and inviting. Standard double room was small but comfortable and clean.

Everything was excellent, the staff, the room the whole experience

The hotel did not spell my name right.

Convienient location and helpful staff. Clean and comfortable room.

Very helpful staff. We enjoyed the complimentary Club room.

Both me and my partner thoroughly enjoyed the spa, it was really lovely to be able to relax and also, we really enjoyed the hotel bar as we had some lovely food and the 'orchard' style theme throughout the bar/spa/conference rooms etc...

the only thing I would say that was not so good was the air conditioning in our room as it didn't seem to be working and so I struggled to sleep as I was too hot however, it didn't spoil our stay as the room was lovely and over all, I was very impressed :-)