Crowne Plaza Nottingham  

I filled in a form post leaving the hotel however will re-iterate what i wrote. The cleanliness of the room was poor, with mould and damp growin in the room at the window ledge and clearly hadnt been attended to in months. The rooms air conditioning system did not work or was just at a poor standard, and with a room that has no window to open this is a breach of health & safety. I am an Assistant Practitioner in the hospital and any guest you have that suffers with a respiratory problem would have been put at risk within that room. Room service - although the staff member was polite regarding my order and delivery, only once arrived was i informed that to pay by my card was to go with her and visit the restaurant/bar area, purposely defeating the point of room service so that i hadnt to do this. By the time i returned to my room my food was cold and had to be left. The lift, once checking in at the hotel i had to wait over 20 minutes as the lifts were not working and once one had been restored it took a further 10 minutes to arrive at level three due to its unstable motion of going up and down past my level and returning to reception a few times. To get to my room myself an various other guest had to "find" the stairway as when asking staff, they didnt seem to know where we were to go. ( Breach again of health & safety in the event of a fire and staff dont know where to direct you ?) I wished to make a complaint and gain a refund however this didnt seem possible by the staff on the day. Other than these events im sure i would have enjoyed my stay and be happy to visit again however this currently has put a bad light on my opinion of this particular hotel. Many Thanks. Please contact me if required.

The spa and location, I didn't eat in the hotel but the staff were friendly and the room was clean, I would stay again

Had to pay for parking and there wasn't clear enough signs on entering the hotel for the carpark entrance. The link entrance from carpark to hotel was a bit dark for a lone female traveller.

Our room was lovely and comfortable and the breakfast was gorgeous. There was also a huge quantity of towels in our room, which made a real difference, as I'm used to having to return to reception in hotels who only provide enough towels for 1 person accommodating 2people in a room!

I'm afraid the lift left a lot to be desired as there was only 1 lift (the second appeared to be out of order) and it was serving 8 floors at a very slow rate. It also only went in 1 direction!

Overall Very Good

The tv in our room had about 5 channels on it and the volume was too low to hear .

Very friendly, efficient and professional staff at reception, room service, the bar and the restaurant. The quality of both the food and service provided by room service and the restaurant at breakfast. The room was very clean and tidy, and a good size. The proximity to the trams and the Royal Centre made it an ideal location. The bar area was ideal for coming back to after the show. I have stayed at a number of hotels over the last few months and for all the above reasons, along with excellent value for money I would put this hotel top of the list.

The staff were amazingly helpful! We had a problem and they went beyond the call of duty to be helpful and supportive. They really put us at ease and I am very grateful for everything they did.

Having free internet in the hotel rooms would be nice. I wish they didn't offer x rated movies.

Great location in respect of shopping and convienience.

Room was a tad small but well equipped. Very close to a night club which you can hear through the night but it wasn't enough to ruin my sleep.

It is well located and has a lovely interior. The room was large and in good order

The length of time taken to check in and a number of other issues which arose

Enjoyed ny stay at this hotel as with oter Crowne Plaza hotels,

Unusually, the room was rather cold and did not respond to the temperature control.

The location was excellent and it met our needs for our stay in Nottingham.

Great Looking Interior and close to city centre

Car Parking in a 'narrow spaces' multi storey car park

Central location, large hotel with great facilities

Stnadard double a little on small side but not bad at the discounted price we paid Room was clean but when lying on bed could see the cleaning staff hadn't done their job properly and hadn't cleaned rubbish away from under things or hooved under furntiure

Very nice hotel, have stayed numerous times and will continueto stay.

The room a little on the small side.